Smart - Publications - Faculty & Research

17 Apr 2019
Cold Call Podcast

Would You Live in a Smart City Where Government Controls Privacy?

Article

Smart People Ask for (My) Advice: Seeking Advice Boosts Perceptions of Competence

By: A.W. Brooks, F. Gino and M.E. Schweitzer

Although individuals can derive substantial benefits from exchanging information and ideas, many individuals are reluctant to seek advice from others. We find that people are reticent to seek advice for fear of appearing incompetent. This fear, however, is misplaced.... View Details

Keywords: Behavior; Cognition and Thinking

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If you're not a numbers person, then balance sheets and financial jargon can be intimidating and easy to ignore. But if you want to advance in your career, it's crucial that you are able to make smart financial decisions and develop the confidence to... View Details

13 Jan 2022
News

Smart Judgment Will Outweigh Dumb Luck in the Venture Capital World

23 Apr 2014
News

Timing plus smart ideas are the keys to being an entrepreneur

Victoria Ransom (MBA 2008) launched Wildfire Interactive, now a Google company, to connect companies and customers through social media. (Published April 2014) View Details

17 Mar 2021
News

Smart Leaders Say They Are Taking This Lesson Away From The Pandemic

03 Jun 2018
Podcast

Ep 2: What smart employers are doing to prevent degree inflation

HBS professor Joe Fuller’s latest research Dismissed by Degrees shows that when companies start asking for a four-year college degree for jobs that previously did not require one, they not only reduce opportunities for workers but also restrict their ability to attract... View Details

1988
Book

In the Age of the Smart Machine: The Future of Work and Power

By: S. Zuboff

Keywords: Power and Influence; Information Technology

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29 May 2018
News

From Pink Milk to Smart Questions, How to Be a Rebel Leader

01 Aug 2018
News

Nobel Prize Winner Joins Blockchain Startup To Fix Smart Contracts

Keywords: blockchain

August 2014
Teaching Note

Enterprise Risk Management at Hydro One (B): How Risky are Smart Meters?

By: Anette Mikes and Amram Migdal

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2020
Book

The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value

By: Marco Bertini and Oded Koenigsberg

How some firms are rewriting the rules of commerce by pursuing “ends”—actual outcomes—rather than selling “means”—their products and services. View Details

Keywords: Commerce; Business Model; Design; Customer Relationship Management; Strategy

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2012
Chapter

Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM

By: Jill Avery and Susan Fournier

With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details

Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry

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2024
Book

Smart Rivals: How Innovative Companies Play Games That Tech Giants Can't Win

By: Feng Zhu and Bonnie Yining Cao

A fresh, research-based look at how companies can better compete, on their own terms, with tech giants. View Details

Keywords: Growth and Development Strategy; Product Design; Disruptive Innovation; Competitive Advantage

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March 23, 2023
Article

How to Build a Life: How Smart People Can Stop Being Miserable

By: Arthur C. Brooks

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2011
Article

Smart News Feeds for Social Networks Using Scalable Joint Latent Factor Models

By: Himabindu Lakkaraju, Angshu Rai and Srujana Merugu

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December 2011 (Revised February 2012)
Supplement

Enterprise Risk Management at Hydro One (B): How Risky Are Smart Meters?

By: Anette Mikes and Dominique Hamel

Keywords: Risk Management

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March 3, 2022
Article

How to Build a Life: The Kind of Smarts You Don't Find in Young People

By: Arthur C. Brooks

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2020
Book

Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time

By: Rosabeth Moss Kanter

Over a decade ago, renowned innovation expert Rosabeth Moss Kanter co-founded and then directed Harvard’s Advanced Leadership Initiative. Her breakthrough work with hundreds of successful professionals and executives, as well as aspiring young entrepreneurs, identifies... View Details