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- Faculty Publications (17)
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- All HBS Web (114)
- Faculty Publications (17)
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
reduce checkout time and prime your personnel to be sensitive to that issue. Despite these efforts, something goes wrong, and one morning the front desk manager sees a long line of guests queued up to check out. Because the survey... View Details
Keywords: by Jean Ayers
- 03 Mar 2015
- First Look
First Look: March 3
this case: https://cb.hbsp.harvard.edu/cbmp/product/815070-PDF-ENG Harvard Business School Case 715-432 Group Functions at the Maersk Group In 2014, seven years after he was appointed CEO of the Danish shipping and oil conglomerate A.P.... View Details
Keywords: Sean Silverthorne
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
on every PC shipped in the late 1990s? Researchers line up on both sides of the argument. A recent working paper by Harvard Business School professor Pai-Ling Yin and Stanford professor Timothy F. Bresnahan... View Details
- 11 Mar 2008
- First Look
First Look: March 11, 2008
MaterialsMicrofinance International Corporation: No, Not Another Microfinance Case Harvard Business School Case 808-104 CEO and founder Atsumasa Tochisako (52) sat in his Washington D.C. headquarters, looking with pride at the copy of a press release that would... View Details
Keywords: Martha Lagace
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there among departments, perhaps... View Details
Keywords: by Sarah Jane Johnston
- 01 Sep 2017
- News
City of Dreams
slowly—moving the ball down the field. A central pillar of the megapolis plan, it is likely to be among the first to see completion. For starters, the first 25 kilometers of a new light rail line will shrink a painfully slow commute from... View Details
- 08 May 2012
- First Look
First Look: May 8
2005, China Ocean Shipping (Group) Company (COSCO) announced it would join the United Nations Global Compact (UNGC). At that time, COSCO initiated sustainability reporting practices in line with the UNGC,... View Details
Keywords: Carmen Nobel
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates the customers and the employees... View Details
- 11 Dec 2012
- First Look
First Look: Dec. 11
triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and interests, when considered together, can affect team processes and outcomes. Design/approach-We use an extended... View Details
Keywords: Sean Silverthorne
- 26 Feb 2020
- News
Phoenix Rising
says. “It’s a positive sign for foreign investors who want to see Greeks investing in Greece first.” China isn’t waiting. When President Xi Jinping visited Athens in November, the two leaders announced 16 different agreements, including a 600 million investment by... View Details
Keywords: Jen McFarland Flint
- 02 Oct 2015
- News
The ‘F’ Word
in ways that are easily defined and rewarded by society,” says Steven Carpenter (MBA 2004). “But as you get older, you learn that the line between success and failure is razor thin, oftentimes invisible.” Currently executive-in-residence... View Details
Keywords: Walt Disney Studios
- 19 Jun 2012
- First Look
First Look: June 19
management team wants to target a younger demographic and has revamped its fall product line to offer more fashionable styles to appeal to younger women. But, repositioning the brand has proven to be harder than expected. This case... View Details
Keywords: Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Hungary: Launching Production (A) This case examines design choices in the construction of flow lines. Flow lines are a popular way of arranging production because they are simple and inherently efficient. Equipment or workstations are... View Details
Keywords: Carmen Nobel
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
and private venture funds. Corporate efforts lack the partnership-based organizational structure that many have identified as critical to the success of private equity funds. On the other hand, corporations are able to exploit complimentarities with their existing... View Details
Keywords: by Paul Gompers & Josh Lerner
- Web
HBS - Financials | From the CFO
informing their teaching in all the School's educational programs, their knowledge educates the next generation of leaders and influences the practice of management on a global scale. As I write, the world continues to face uncertainty. Container View Details
- 19 Sep 2017
- First Look
First Look at New Research and Ideas, September 19
implications of these effects for inventory management. To do that, we analyze data from a leading U.S. retailer who introduced a “ship-to-store” (STS) functionality that allows customers to ship products to their local store free of... View Details
Keywords: Sean Silverthorne
- 02 Jun 2021
- News
On the Road Less Traveled
a hotel room at age 11, and among the challenges that something like that poses is that it doesn't give you any real grounding. And this is one line from the book. You say, “Having bounced around as much as I did, I had to set my moral... View Details
- 01 Dec 2004
- News
Retirement's Changing Face
caused by hidden munitions on board, may have been the reason why the passenger ship sank in a deadly eighteen minutes, causing 1,198 deaths. As odd as it may sound, he also happens to hold title to the wreck, having purchased it for $1... View Details
Keywords: Personal Services
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 01 Jun 2010
- News
MBAs on a Mission
day. He finally found one in “Djibouti? Or Jordan?” — he can no longer remember — and had it shipped to him. This mishmash of days and roles was Kim’s job as CHAI’s deputy country director in Ethiopia, where he managed the daily... View Details