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- All HBS Web (320)
- Faculty Publications (65)
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- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
employed change strategies that focused on both commitment and performance. As ASDA's CEO, Archie Norman, tells it, the new leader has to set a general direction, but must listen and engage people to identify and solve problems. Top-down... View Details
Keywords: by Martha Lagace
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
stakeholders' objectives. This new model is only beginning to emerge, but some of its outlines are already clear such as a longer-term time horizon, more holistic performance measurement and reporting, more active corporate governance, and greater View Details
- 17 Apr 2012
- First Look
First Look: April 17
environmental needs and its core competencies and institutional capacity. Using a "three theatre" CSR framework, the paper demonstrates why the question for corporations is not whether to engage in CSR, but why they need to... View Details
Keywords: Carmen Nobel
- 03 Jul 2012
- First Look
First Look: July 3
occupy-compliance expert, technical champion, trusted advisor, and engaged toolmaker-and trace the movements of experts between these positions. Our empirical findings and theoretical framework contribute to our understanding of the... View Details
Keywords: Sean Silverthorne
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to... View Details
- 08 Aug 2005
- Research & Ideas
Decision Rights: Who Gives the Green Light?
in any organization is a difficult task fraught with controversy and organizational politics. Yet, it is also one in which organizations must routinely engage to maintain a competitive edge and maximize View Details
Keywords: by Peter Jacobs
- 11 Mar 2001
- Research & Ideas
Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries
In this excerpt taken from the chapter entitled "From Trade to Investment," HBS visiting professor Geoffrey Jones traces the transition of the British trading companies from purely trading companies in the 1870s to "business groups" that actively... View Details
Keywords: by Geoffrey Jones
- 23 Aug 2006
- Op-Ed
The Real Wal-Mart Effect
at all stores.) But questioning whether Wal-Mart's overall economic impact has been positive or negative reflects a failure to engage properly with the data. More For Everyone First, there is hard evidence that Wal-Mart has grown the... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
Specialized Knowledge As A Public Good; Renunciation Of Profit Maximization To be able to set and enforce standards of admission to a profession, determine how professional work is to be done, engage in self-regulation rather than be... View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
Finance can be intimidating, and many business executives don’t even try to get their arms around it. But Harvard Business School Professor Mihir Desai says business leaders need to engage with the world of finance in order to succeed.... View Details
Keywords: by Dina Gerdeman
- 22 Mar 2013
- Research & Ideas
Pulling Campbell’s Out of the Soup
were able to create a very powerful culture." Conant established two performance metrics to measure progress, one based on economic value, measured by shareholder returns compared to competitor companies; and the other based on... View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
a context apart from the complexity and sensitivity of their own company; this allows executives to engage in important discussions about, for example, risk trade-offs and relationships with peers, subjects that might be too sensitive in... View Details
Keywords: by Martha Lagace
- 04 Apr 2022
- What Do You Think?
As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?
150 other companies in signing a Human Rights Campaign letter opposing the legislation. He decided to make no public statements to support or reject the governor’s expected signature of the bill—that is, until Disney’s annual meeting with View Details
Keywords: by James Heskett
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
customer relationships, dealing with large shareholders and creditors, as well as initiating and managing cross-border strategic alliances. It is true inside the firm where people from different functional areas and divisions need to... View Details
Keywords: by Martha Lagace
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
growth under control to some reasonable level. G&A is growing at a rate that exceeds their topline revenue growth. Lastly, and perhaps most importantly, in light of the recent developments, WeWork failed to address what will happen in terms of View Details
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
asking an occasional question or offering an occasional comment to show that they are doing their due diligence. Extending the Balanced Scorecard and strategy map framework to board members will enable them to perform more effectively and efficiently. To View Details
Keywords: by Robert S. Kaplan
- 09 Jul 2001
- Research & Ideas
Does Misery Love Companies? How Social Performance Pays Off
advocates is to find a way to enact humanitarian sentiments in a world where shareholder wealth reigns.—Margolis & Walsh Closer to home, the picture may be more vivid and compelling. For twenty years, Americans have lived through a... View Details
Keywords: by Joshua D. Margolis & James P. Walsh
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
interests of the corporation. Contrary to popular belief, this does not mean maximizing shareholder value without regard for the effect on employees, customers, suppliers, the environment, or the communities in which the corporation does... View Details
Keywords: by Carla Tishler
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Building on previous theories of how social activists inspire field-level change, we hypothesize that shareholder actions and regulatory threats are likely to prime firms to cooperate with shareholder... View Details
Keywords: Sean Silverthorne
- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
example here. More business leaders in the health care sector recognize that industry actors that engage in egregious pricing of drugs bring all kinds of problems to the whole industry. Silverthorne: You note that companies by themselves... View Details