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Publications

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  • All HBS Web  (2,199)
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    • News  (548)
    • Research  (1,417)
    • Events  (5)
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Show Results For

  • All HBS Web  (2,199)
    • People  (10)
    • News  (548)
    • Research  (1,417)
    • Events  (5)
    • Multimedia  (4)
  • Faculty Publications  (673)
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  • Web

About Us - Research Computing Services

About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our... View Details
  • 2016
  • Working Paper

Financial Regulation in a Quantitative Model of the Modern Banking System

By: Juliane Begenau and Tim Landvoigt
How does the shadow banking system respond to changes in the capital regulation of commercial banks? This paper builds a quantitative general equilibrium model with commercial banks and shadow banks to study the unintended consequences of capital requirements. A key... View Details
Keywords: Capital; Commercial Banking
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Begenau, Juliane, and Tim Landvoigt. "Financial Regulation in a Quantitative Model of the Modern Banking System." Harvard Business School Working Paper, No. 16-140, June 2016. (Revised July 2016.)
  • January 2002
  • Case

Intrinsix: Managing Growth at an Electronic Design Service Company

By: H. Kent Bowen and Courtney Purrington
Intrinsix is a 15-year-old semiconductor design services company that wants to continue its growth and market reach and appears to be ready for an initial public offering (IPO). This case leads up to this strategic decision point by tracing the growth of Intrinsix from... View Details
Keywords: Decisions; Initial Public Offering; Growth Management; Management Analysis, Tools, and Techniques; Management Style; Marketing Strategy; Problems and Challenges; Competitive Strategy; Electronics Industry
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Bowen, H. Kent, and Courtney Purrington. "Intrinsix: Managing Growth at an Electronic Design Service Company." Harvard Business School Case 602-067, January 2002.
  • April 2015 (Revised May 2018)
  • Case

NXTP Labs: An Innovative Accelerator Model

By: Josh Lerner, Maria Fernanda Miguel and Laura Urdapilleta
This case follows a unique accelerator fund in Latin America, facing challenges on how to keep growing, including development of venture capital fund and leveraging of entrepreneur ecosystem. View Details
Keywords: Latin America; Accelerator; Ecosystem; Entrepreneurship; Venture Capital; Business Startups; Financial Services Industry; Latin America
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Lerner, Josh, Maria Fernanda Miguel, and Laura Urdapilleta. "NXTP Labs: An Innovative Accelerator Model." Harvard Business School Case 815-110, April 2015. (Revised May 2018.)
  • May 2016 (Revised March 2020)
  • Case

Fasten: Challenging Uber and Lyft with a New Business Model

By: Feng Zhu and Angela Acocella
Fasten, a new ridesharing start-up in Boston, entered the scene in September 2015 hoping its unique vision of transparency for both driver and passenger and strategy to keep riders' fares low and charge drivers a flat $0.99 fee per ride as opposed to the 20-30%... View Details
Keywords: Information Technology; Transportation; Business Startups; Business Model; Transportation Industry; Boston
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Zhu, Feng, and Angela Acocella. "Fasten: Challenging Uber and Lyft with a New Business Model." Harvard Business School Case 616-062, May 2016. (Revised March 2020.)
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

designing a model where the full spectrum of your employees-not just the outstanding ones-will have no choice but to deliver excellence as an everyday routine. You get there by building a system that just doesn't produce anything else.... View Details
Keywords: by Deborah Blagg; Service
  • Web

Research Staff Services - Faculty & Research

Research Services Research Staff Services 1ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS) provides research support... View Details
  • 2016
  • Working Paper

The Impact of Supplier Inventory Service Level on Retailer Demand

By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Service Industry; Service Industry
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Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
  • September 2003 (Revised February 2010)
  • Teaching Note

Zipcar: Refining the Business Model (TN)

Teaching Note for (9-803-096), (9-806-717), and (9-806-718). View Details
Keywords: Service Industry; Service Industry
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Roberts, Michael J. "Zipcar: Refining the Business Model (TN)." Harvard Business School Teaching Note 804-060, September 2003. (Revised February 2010.)
  • Web

Managing Service Operations - Course Catalog

HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people... View Details
  • April 1993 (Revised May 2009)
  • Case

Aravind Eye Hospital, Madurai, India: In Service for Sight, The

By: V. Kasturi Rangan
Starting as a modest 20-bed hospital, Aravind had grown into a 1,400-bed hospital complex by 1992. It had by then screened 3.65 million patients and performed 335,000 cataract surgeries, nearly 70% of them free of cost for the poorest of India's blind population.... View Details
Keywords: Developing Countries and Economies; Social Marketing; Service Delivery; Service Operations; Welfare; Expansion; Health Industry; India
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Rangan, V. Kasturi. "Aravind Eye Hospital, Madurai, India: In Service for Sight, The." Harvard Business School Case 593-098, April 1993. (Revised May 2009.)
  • Web

Statistical Resources - Research Computing Services

binary models and count data models An introduction to Arellano-Bond model An introduction to Heteroskedasticity and Autocorrelation Consistent estimators An introduction to... View Details
  • March 1999 (Revised February 2000)
  • Case

Patient Care Delivery Model at the Massachusetts General Hospital, The

By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details
Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The." Harvard Business School Case 699-154, March 1999. (Revised February 2000.)
  • Web

Research Computing Services - Faculty & Research

Research Services Research Computing Services 2ms Research Computing Services (RCS) is a centralized service dedicated to assisting with faculty... View Details
  • 15 Jan 2018
  • News

A Better Business Model for Fighting Cancer

Keywords: Scientific Research and Development Services
  • September 2003 (Revised January 2005)
  • Case

Emergence, Valhalla, and Orchid: Divergent Models for Venture Capital Funds

By: William A. Sahlman and Matthew Willis
Compares and contrasts three different venture capital funds from the perspective of a potential investor. The first fund has a technology-enabled services preference, the second a Mid-Atlantic region preference, and the third a seed round preference. Students are... View Details
Keywords: Borrowing and Debt; Entrepreneurship; Service Operations; Information Technology; Venture Capital
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Sahlman, William A., and Matthew Willis. "Emergence, Valhalla, and Orchid: Divergent Models for Venture Capital Funds." Harvard Business School Case 804-056, September 2003. (Revised January 2005.)
  • 15 Sep 2010
  • News

A Model for Free Schools in Britain

Keywords: charter schools; Educational Services; Educational Services
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

assembly line, marketing, sales, and after-sales service channels) A management model (the hierarchy) A social or regulatory system (specialized work, pay-for-performance incentives, worker education,... View Details
Keywords: by Lynda M. Applegate
  • 2017
  • Working Paper

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Delegation; Behavioral Operations; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
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Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Harvard Business School Working Paper, No. 16-051, October 2015. (Revised March 2017.)
  • 11 Nov 2021
  • News

These Fort Worth Nonprofits are Tapping Into the Wedding Industry to Fund Services

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