Filter Results:
(132)
Show Results For
- All HBS Web
(1,010)
- People (1)
- News (132)
- Research (723)
- Multimedia (3)
- Faculty Publications (528)
Show Results For
- All HBS Web
(1,010)
- People (1)
- News (132)
- Research (723)
- Multimedia (3)
- Faculty Publications (528)
Sort by
- 25 Aug 2022
- News
Comfort Zone
food and beverage or retail opportunities along the journey,” Fraser says. That and other technology can be adapted to reduce anxiety, improve time management, personalize boarding calls, or even for last-mile delivery within the airport.... View Details
- 07 May 2020
- News
Ensuring Student Equity
learning programs, food and other basic resources, and health services for more than 1,200 children each week in this underserved community. “We had to rethink the operation of our food pantry. We had to develop learning materials that... View Details
Keywords: Jennifer Gillespie
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
second year,” he says. Gardner has built Kyruus into an industry leader in providing search, scheduling, and data management services for health systems. Simplifying the Process “We don’t define what is right for the patients. Our job is... View Details
Keywords: Susan Young
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
doing those things and operating well, then you can start making the changes that are visible to consumers. You know, now you can start rolling out a new menu. Now you can start rolling out a new value menu. Now you can start rolling out takeout programs or View Details
- 01 Mar 2005
- News
Answering the Call
magazine article about Shouldice in 1982, and it nicely illustrated excellence in the delivery of a service,” explains the case’s author, Professor James Heskett. “I knew we had a good story, and when I learned that Shouldice management... View Details
- 01 Dec 2020
- News
AI Enhances Diagnostic Care
exposure by distinguishing the thicker parts of a person’s body from the thinner areas that need less radiation. This limits exposure and thus, provides a safer and better service to patients,” Tantawy explains. “Also, in whole-body... View Details
Keywords: Jennifer Gillespie
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
professionals to implement them, companies were eager to embrace an end-to-end service delivery partner providing open, nonproprietary solutions that simultaneously cut costs and increased efficiency. "We... View Details
- 16 Jul 2016
- News
Angie’s List Introduces 'Freemium' Model
Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), customized events... View Details
- 15 Jun 2021
- News
June 2021 Books and Podcasts
to measure. How should we measure ours? This book of advice on life is dedicated to the younger generations, which have so many capabilities and the potential to solve the many problems that we face today. Final Delivery and Eight Others... View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
other products.” Like for instance, delivering e-commerce packages or being cash-in/cash-out points for financial services in a market with high underbanked rates. And so totally reinvented the model, learning in some ways from what... View Details
- 26 Jan 2021
- News
Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response
Human Services (HHS) department last year when the Centers for Disease Control (CDC) first alerted officials about the coming pandemic. “All of our roles changed that day,” said Mango. “By March, we had taken the lead on finding what we... View Details
Keywords: Margie Kelley
- 22 Feb 2019
- News
Empowering a New Generation of Business Leaders
assigned a product or service to turn into a business, and then the rest was up to them. That included raising money to start the business, creating a marketing plan, and developing some of the company’s operations, like banking, sales... View Details
- 01 Jun 2020
- News
Check In
hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do we even open restaurants? We’re... View Details
- 11 May 2017
- News
Going with the Flow
services enabled anybody having a baby at any hospital in the world to bank the cord blood. Trained obstetricians treated the procedure like an organ transplant, with all of the systems in place. Medical couriers transported the blood to... View Details
Keywords: Robert S. Benchley
- 01 Sep 2017
- News
Read All About It: Journalism Can Be Profitable
search? And why aren’t publishers collaborating now to create lavish new forms of online display advertising? —Graham Lovelace (AMP 157, 1999) I don’t think newspapers realized that their product wasn’t just about news. Newspapers back then were a View Details
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
never watch a baseball game the same way! My favorite cases were in Professor Ryan Buell's Managing Service Operations class, and informed my work improving government service View Details
- 01 Dec 1999
- News
South Africa's Lucille Meyer: Shaping a Practical Presidency
"South Africans expect a lot from the president," says Meyer, a recent graduate of the School's Senior Executive Programme for Southern Africa (SEP). "They are looking for the presidency to improve day-to-day living conditions." Meyer's Pretoria office oversees all... View Details
Keywords: Morgan Baker
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
outsourcing, and integration services company that he founded in 1965. First in a Wall Street Journal ranking of one thousand companies listed according to best stock performance from 1987 to 1997, Keane Inc is considered among the... View Details
- 06 Dec 2021
- News
Case Study: Let’s Dance
services marketplace with operations in Latin America. Recchia is also an Entrepreneur-in-Residence at the HBS Rock Center for Entrepreneurship. The first thing that comes to my mind is that Lily could try to capitalize on the stories of... View Details