Publications

November 2018 (Revised October 2019)
Case

Warby Parker: Scaling a Startup

By: Ranjay Gulati and Sam Yogi

January 2018 (Revised February 2025)
Teaching Note

Collage.com: Scaling a Distributed Organization

By: Christopher Stanton and Shikhar Ghosh

Teaching Note for HBS No. 817-038. View Details

Keywords: Internet and the Web; Organizational Structure; Competitive Strategy; Employees; Business Startups; Growth and Development Strategy

06 Jul 2017
News

Leadership on a Global Scale

When the inaugural West Point All-Academies Asia Summit opened in Singapore in June 2015, Ray Jefferson (MBA 2000) celebrated a personal moment of triumph. For the Summit’s point person, this first-ever gathering in Asia for graduates of US service academies was a... View Details

05 Dec 2016
News

Scaling Up at Five Below

(photo by Jane M. Von Bergen / Philadelphia Inquirer) (photo by Jane M. Von Bergen / Philadelphia Inquirer) It’s the holiday season and emoji merchandise is flying off the shelves—especially poop emoji (sorry). Chalk it up to the whimsical tastes of the teen and... View Details

Keywords: Miscellaneous Store Retailers; Retail Trade

March 2003 (Revised April 2006)
Background Note

Scale and Scope in Professional Service Firms

By: Ashish Nanda

This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope... View Details

Keywords: Cost Management; Operations; Microeconomics; Service Industry

18 Mar 2016
Video

The Team Sport of Scaling a Business

Web

Scaling Work - Research Computing Services

Compute Cluster Scaling Work 4ms There are numerous ways to scale up your work on the HBSGrid, including parallel processing and GPUs . Parallel Processing Also commonly called parallel computing or... View Details

November 2023
Case

Riiid: Scaling AI Educational Services Globally

By: John Jong-Hyun Kim, Nancy Dai and Ruru Hoong

This article explores the definition and evolution of AI, its applications in education, and the role of AI, particularly in K-12 education. It discusses the founding of Riiid, an AI-driven educational technology company, and its journey in the education sector, with a... View Details

Keywords: AI and Machine Learning; Economic Sectors; Technological Innovation; Education Industry; South Korea; Asia

October 2016
Teaching Note

CLHS: Scaling a New Venture

By: Lynda M. Applegate, Gabriele Piccoli and Joaquin Rodriguez

Teaching Note for HBS No. 817-053. View Details

01 Jun 2000
News

Debbie Cohen Scales Her Mountain

"I never intended to write a book," says Deborah A. Cohen (MBA '87). Nor did she expect to be diagnosed with breast cancer at the age of 35. The author of Just Get Me Through This! The Practical Guide to Breast Cancer (Kensington Publishing), Cohen wrote the book that... View Details

Keywords: Morgan Baker

28 Jun 2022
Cold Call Podcast

Scaling a Fintech Startup for the Greater Good

Keywords: Re: Emily Williams; Financial Services

Web

Innovating at Scale - Course Catalog

HBS Course Catalog Innovating at Scale Course Number 1185 Assistant Professor Rebecca Karp Spring; Q3; 1.5 credits Overview: Innovating inside established organizations is no easy feat. It is difficult to do something new when it breaks... View Details

10 Oct 2023
Cold Call Podcast

Scaling Two Businesses Against the Odds: Wendy Estrella’s Founder’s Journey

Keywords: Re: Jeffrey J. Bussgang; Legal Services; Real Estate

09 Mar 2021
Cold Call Podcast

A Family Business at a Crossroads: Scaling and Succession

Keywords: Re: Christina R. Wing; Real Estate

June 2024
Case

Metub: Scaling Influence beyond Vietnam

By: Paul A. Gompers and Shu Lin

Founded in 2014, Metub was a leading video and talent network in Vietnam. It managed over 3,000 channels on YouTube and more than 3,000 content creators. To expand creators’ income opportunities across multiple platforms, Metub had diversified beyond its original... View Details

Keywords: Intellectual Property; Business or Company Management; Brands and Branding; Competition; Diversification; Expansion; Recruitment; Entrepreneurship; Media and Broadcasting Industry; Viet Nam; Southeast Asia

August 2023
Teaching Note

Newlab: Scaling an Innovation Engine

By: Tarun Khanna and Felicia Belostecinic

Teaching Note for HBS Case No. 723-364. View Details

Keywords: Entrepreneurship; Social and Collaborative Networks; Global Range; Partners and Partnerships; Networks; Growth and Development Strategy; Opportunities; Brooklyn

September 2022 (Revised March 2024)
Course Overview Note

Field Course: Scaling Minority Businesses

By: Jeffrey J. Bussgang, Archie Jones, Henry McGee and Terrance Rogers

Keywords: Minority-owned Businesses

May 2021 (Revised August 2021)
Supplement

Migros Turkey: Scaling Online Operations

By: Antonio Moreno and Anibha Singh

As Migros, one of Turkey’s largest grocery chains, forays into online groceries, the company faces operational challenges related to inventory management, fulfillment and last mile delivery and strategics questions related to growing in an ecosystem with rapidly... View Details

Keywords: Business Model; Internet and the Web; Growth and Development Strategy; Operations; Management; Competitive Strategy; Food and Beverage Industry; Turkey