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  • fall 1996
  • Article

Linking the Balanced Scorecard to Strategy

By: Robert S. Kaplan and David Norton
Keywords: Balanced Scorecard; Strategy
Related
  • 05 Aug 2015
  • What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

W. Norton & Company, 2014). Martin Ford, Rise of the Robots: Technology and the Threat of a Jobless Future (New York: Basic Books, 2015). James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, What Great Service Leaders... View Details
Keywords: by James Heskett; Computer; Technology
  • May 2025
  • Case

Dell Med: Transforming Care Delivery & Payment

By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski
Health care in the U.S. and globally continues to undergo massive transformation, surging towards a system that rewards value for patients. However, widespread adoption of value-based health care remains a challenge. This case study focuses on the care delivery... View Details
Keywords: Integrated Practice Units; Outcomes Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Business Strategy; Leading Change; Decisions; Transformation; Service Delivery; Adoption; Value; Health Industry; United States; Texas
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  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

why farmers are less likely to adopt export crops. Strategic Alliances: Bridges Between 'Islands of Conscious Power' Authors:George P. Baker, Robert Gibbons, and Kevin J. Murphy Publication:Journal of the... View Details
Keywords: Martha Lagace
  • 2016
  • Article

Creating an Execution Premium: Human Capital Practices of Successful Organizations

By: David P. Norton, Robert S. Kaplan and Cassandra Frangos
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  • August 2023
  • Case

Vanderbilt: Transforming an Academic Health Care Delivery System, 2020

By: Michael E. Porter, Robert S. Kaplan, Mary L. Witkowski and David N. Bernstein
Keywords: Health Care; Health Care Industry; Academic Medicine; Value-based Health Care; Value-based Healthcare; Health Care Delivery; Service Delivery; Transformation; Health Care and Treatment; Corporate Strategy; Leadership; Health Industry; Tennessee; United States
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  • October 26, 2015
  • Article

Measuring and Communicating Health Care Value with Charts

By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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  • 26 Apr 2011
  • First Look

First Look: April 26

  PublicationsManagement Accounting: Information for Decision Making and Strategy Execution Authors:Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, and View Details
Keywords: Sean Silverthorne
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

Advantage Authors:Robert S. Kaplan and David P. Norton Publication:Harvard Business School Press, forthcoming Abstract In a world of stiffening... View Details
Keywords: Martha Lagace
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

Society Starts Here Authors:Eccles Robert G., and George Serafeim Publication:CSR Report 2013 Abstract No abstract available. Book: http://www.mediatenor.com/pdf/CSR_2013_web.pdf The New Patent Intermediaries: Platforms, Defensive... View Details
Keywords: Sean Silverthorne
  • 2004
  • Book

Operations, Strategy, and Technology: Pursuing the Competitive Edge

By: Robert H. Hayes, Gary P. Pisano, David M. Upton and S. C. Wheelwright
Keywords: Operations; Strategy; Competitive Advantage
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  • Article

Time-Driven Activity-Based Costing: A Driver for Provider Engagement in Costing Activities and Redesign Initiatives

By: Robert S. Kaplan, Nancy McLaughlin, Michael A. Burke, Nisheeta P. Setlur, Douglas R. Niedzwiecki, Alan L. Kaplan, Christopher Saigal, Aman Mahajan and Neil A. Martin
Object. To date, health care providers have devoted significant efforts to improve performance regarding patient safety and quality of care. To address the lagging involvement of health care providers in the cost component of the value equation, UCLA Health... View Details
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  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

note:http://cb.hbsp.harvard.edu/cb/product/710456-PDF-ENG A Chronology of Integrated Reporting Robert G. Eccles and Michael P. KrzusHarvard Business School Note 411-049 This technical note traces the... View Details
Keywords: Sean Silverthorne
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

Evidence from Indian Software Services Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured... View Details
Keywords: Martha Lagace
  • 08 May 2012
  • First Look

First Look: May 8

sector. Download the paper: http://www.hbs.edu/research/pdf/12-094.pdf   Cases & Course MaterialsTerry Lundgren at Macy's José B., Alvarez, Robert Steven Kaplan, and Natalie KindredHarvard Business... View Details
Keywords: Carmen Nobel
  • 31 May 2016
  • First Look

May 31, 2016

Revealing Hand By: Kaplan, Robert S., and Anette Mikes Abstract—Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated... View Details
Keywords: Sean Silverthorne
  • July 2024
  • Article

Mass General Brigham’s Patient-Reported Outcomes Measurement System: A Decade of Learnings

By: Jason B. Liu, Robert S. Kaplan, David W. Bates, Mario O. Edelen, Rachel C. Sisodia and Andrea L. Pusic
This article describes the strategies that leaders at the Mass General Brigham (MGB) health system have used in launching a standardized patient-reported outcome measure (PROM) collection program in 2012, a major step in the value-based transformation of health care.... View Details
Keywords: Patient-reported Outcomes; Value Based Health Care; Health Care and Treatment; Transformation; Outcome or Result; Organizational Change and Adaptation; Performance Improvement; Health Industry
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  • Article

Lessons from Mayo Clinic's Redesign of Stroke Care

By: Robert S. Kaplan, W. David Freeman, Kevin M. Barrett, Lisa Nordan, Aaron C. Spaulding and Meredith Karney
Facing escalating costs of medications and technology, health care patients and providers in the United States continue to search for opportunities to reduce overall costs while maintaining and improving health care outcomes. The Mayo Clinic Comprehensive Stroke Center... View Details
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  • October 2023
  • Article

Health System Perspective on Cost for Delivering a Decision Aid for Prostate Cancer Using Time-Driven Activity-Based Costing

By: David R. Ho, Robert S. Kaplan, Jonathan Bergman, David F. Penson, Benjamin Waterman, Kristin C. Williams, Jefersson Villatoro, Lorna Kwan and Christopher S. Saigal
Previsit decision aids (DAs) have been shown to improve decisional quality. But the cost to deploy a DA has not been previously estimated. We interviewed or observed relevant personnel at three institutions that had implemented DA programs for men with prostate cancer.... View Details
Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost Accounting; Health Industry
Related
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=52341 February 20, 2018 JAMA, the Journal of the American Medical Association Administrative Costs Associated with Physician Billing and Insurance-Related Activities at an Academic Health Care System By: Tseng, Phillip,... View Details
Keywords: Sean Silverthorne

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