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Show Results For
- All HBS Web
(9,036)
- People (12)
- News (1,357)
- Research (6,876)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,688)
- 31 Aug 2022
- News
Reshaping the Relationship Between Purpose and Profit
- February 2002 (Revised March 2002)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
- July 2011
- Article
The Private Equity Advantage: Leveraged Buyout Firms and Relationship Banking
By: Victoria Ivashina and Anna Kovner
This paper examines the impact of leveraged buyout firms' bank relationships on the terms of their syndicated loans. Using a sample of 1,590 loans financing private equity sponsored leveraged buyouts between 1993 and 2005, we find that bank relationships are an... View Details
Keywords: Leveraged Buyouts; Private Equity; Banks and Banking; Financing and Loans; Interest Rates; Investment Return; Relationships; Banking Industry; Financial Services Industry
Ivashina, Victoria, and Anna Kovner. "The Private Equity Advantage: Leveraged Buyout Firms and Relationship Banking." Review of Financial Studies 24, no. 7 (July 2011): 2462–2498.
- June 2009
- Teaching Note
Infosys' Relationship Scorecard: Measuring Transformational Partnerships (TN)
By: Francisco de Asis Martinez-Jerez
Teaching Note for [109006]. View Details
- 25 Mar 2025
- News
How to Mend Workplace Relationships After Microaggressions
- Aug 2010
- Conference Presentation
The Micro-Foundations of Performance in Vertical Relationships
By: Ranjay Gulati
- 2002
- Book
Efficient Customer Relationship Management: How Procter & Gamble, Kraft Foods and Henkel Manage Their Customer Relationships
By: Tom Gawlik, Joachim Kellner and Dirk Seifert
- 1980
- Chapter
Managing Communications and Conflict in Interpersonal Relationships
By: John J. Gabarro and Cyrus F. Gibson
- Article
Factors Affecting Trust in Market Research Relationships
By: C Moorman, R. Deshpande and G. Zaltman
Moorman, C., R. Deshpande, and G. Zaltman. "Factors Affecting Trust in Market Research Relationships." Journal of Marketing 57, no. 1 (January 1993): 81–101.
- July 2008
- Case
Hilton Hotels: Brand Differentiation through Customer Relationship Management
By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details
Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry
Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management." Harvard Business School Case 809-029, July 2008.
- 2003
- Article
Intimacy: An Overlooked Dimension of Marketing Relationships
By: Tuba Ustuner and Rohit Deshpandé
Ustuner, Tuba, and Rohit Deshpandé. "Intimacy: An Overlooked Dimension of Marketing Relationships." AMA Educators' Proceedings 14 (2003): 134–135.
- November 2018
- Teaching Note
TrustSphere: Building a Market for Relationship Analytics
By: Boris Groysberg, Robin Abrahams and Tricia Gregg
- 29 Aug 2022
- Video
Reshaping the Relationship Between Purpose and Profit
- October 1994 (Revised July 1995)
- Case
RCI Master Distributor: Evolution of Supplier Relationships
Traces the evolution of RCI as a master distributor from the time it was founded in 1946 until 1994. The second-generation owner of the distribution company faces several challenges unique to the 1990s environment that his father did not face. As Danny Schwartz... View Details
Keywords: Marketing Strategy; Distribution Channels; Problems and Challenges; Relationships; Situation or Environment; Corporate Strategy; Distribution Industry
Rangan, V. Kasturi. "RCI Master Distributor: Evolution of Supplier Relationships." Harvard Business School Case 595-001, October 1994. (Revised July 1995.)
- 07 May 2025
- HBS Conference
Relationships Across Differences: Identity, Power, Emotions (RADs)
- 01 Nov 1979
- Conference Presentation
Exploring the Relationship Between Fantasy and Creativity
By: M. L. Stubbs and Teresa M. Amabile
Keywords: Creativity
- December 1999
- Article
The Negotiation Matching Process: Relationships and Partner Selection
By: A. E. Tenbrunsel, K. A. Wade-Benzoni, K. A. Moag and M. H. Bazerman
Tenbrunsel, A. E., K. A. Wade-Benzoni, K. A. Moag, and M. H. Bazerman. "The Negotiation Matching Process: Relationships and Partner Selection." Organizational Behavior and Human Decision Processes 80, no. 3 (December 1999).
- 16 May 1988
- Lecture
Bank-Manufacturer Relationships in the United States and Japan
By: W. Carl Kester
- September 2022 (Revised May 2023)
- Case
City Group Hospitality: Fostering Digital Relationships with Guests
By: Lynda M. Applegate, Gabriele Piccoli and Joaquin Rodriguez
Applegate, Lynda M., Gabriele Piccoli, and Joaquin Rodriguez. "City Group Hospitality: Fostering Digital Relationships with Guests." Harvard Business School Case 823-051, September 2022. (Revised May 2023.)