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  • All HBS Web  (9,036)
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Show Results For

  • All HBS Web  (9,036)
    • People  (12)
    • News  (1,357)
    • Research  (6,876)
    • Events  (37)
    • Multimedia  (53)
  • Faculty Publications  (5,688)
← Page 5 of 9,036 Results →
  • 31 Aug 2022
  • News

Reshaping the Relationship Between Purpose and Profit

  • February 2002 (Revised March 2002)
  • Case

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada
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Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.)
  • July 2011
  • Article

The Private Equity Advantage: Leveraged Buyout Firms and Relationship Banking

By: Victoria Ivashina and Anna Kovner
This paper examines the impact of leveraged buyout firms' bank relationships on the terms of their syndicated loans. Using a sample of 1,590 loans financing private equity sponsored leveraged buyouts between 1993 and 2005, we find that bank relationships are an... View Details
Keywords: Leveraged Buyouts; Private Equity; Banks and Banking; Financing and Loans; Interest Rates; Investment Return; Relationships; Banking Industry; Financial Services Industry
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Ivashina, Victoria, and Anna Kovner. "The Private Equity Advantage: Leveraged Buyout Firms and Relationship Banking." Review of Financial Studies 24, no. 7 (July 2011): 2462–2498.
  • June 2009
  • Teaching Note

Infosys' Relationship Scorecard: Measuring Transformational Partnerships (TN)

By: Francisco de Asis Martinez-Jerez
Teaching Note for [109006]. View Details
Keywords: Consulting Industry; Information Technology Industry; India
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Martinez-Jerez, Francisco de Asis. "Infosys' Relationship Scorecard: Measuring Transformational Partnerships (TN)." Harvard Business School Teaching Note 109-007, June 2009.
  • 25 Mar 2025
  • News

How to Mend Workplace Relationships After Microaggressions

  • Aug 2010
  • Conference Presentation

The Micro-Foundations of Performance in Vertical Relationships

By: Ranjay Gulati
Keywords: Performance; Relationships
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Gulati, Ranjay. "The Micro-Foundations of Performance in Vertical Relationships." Paper presented at the Academy of Management Annual Meeting, Montreal, August 2010.
  • 2002
  • Book

Efficient Customer Relationship Management: How Procter & Gamble, Kraft Foods and Henkel Manage Their Customer Relationships

By: Tom Gawlik, Joachim Kellner and Dirk Seifert
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Gawlik, Tom, Joachim Kellner, and Dirk Seifert. Efficient Customer Relationship Management: How Procter & Gamble, Kraft Foods and Henkel Manage Their Customer Relationships. Bonn: Galileo Press, 2002, German ed.
  • 1980
  • Chapter

Managing Communications and Conflict in Interpersonal Relationships

By: John J. Gabarro and Cyrus F. Gibson
Keywords: Interpersonal Communication; Conflict Management; Relationships
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Gabarro, John J., and Cyrus F. Gibson. "Managing Communications and Conflict in Interpersonal Relationships." In Managing Organizational Behavior, edited by C.F. Gibson. Homewood, IL: Richard D. Irwin, 1980.
  • Article

Factors Affecting Trust in Market Research Relationships

By: C Moorman, R. Deshpande and G. Zaltman
Keywords: Trust; Markets; Research; Relationships
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Moorman, C., R. Deshpande, and G. Zaltman. "Factors Affecting Trust in Market Research Relationships." Journal of Marketing 57, no. 1 (January 1993): 81–101.
  • July 2008
  • Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details
Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry
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Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management." Harvard Business School Case 809-029, July 2008.
  • 2003
  • Article

Intimacy: An Overlooked Dimension of Marketing Relationships

By: Tuba Ustuner and Rohit Deshpandé
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Ustuner, Tuba, and Rohit Deshpandé. "Intimacy: An Overlooked Dimension of Marketing Relationships." AMA Educators' Proceedings 14 (2003): 134–135.
  • November 2018
  • Teaching Note

TrustSphere: Building a Market for Relationship Analytics

By: Boris Groysberg, Robin Abrahams and Tricia Gregg
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Groysberg, Boris, Robin Abrahams, and Tricia Gregg. "TrustSphere: Building a Market for Relationship Analytics." Harvard Business School Teaching Note 419-015, November 2018.
  • 29 Aug 2022
  • Video

Reshaping the Relationship Between Purpose and Profit

  • October 1994 (Revised July 1995)
  • Case

RCI Master Distributor: Evolution of Supplier Relationships

By: V. Kasturi Rangan
Traces the evolution of RCI as a master distributor from the time it was founded in 1946 until 1994. The second-generation owner of the distribution company faces several challenges unique to the 1990s environment that his father did not face. As Danny Schwartz... View Details
Keywords: Marketing Strategy; Distribution Channels; Problems and Challenges; Relationships; Situation or Environment; Corporate Strategy; Distribution Industry
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Rangan, V. Kasturi. "RCI Master Distributor: Evolution of Supplier Relationships." Harvard Business School Case 595-001, October 1994. (Revised July 1995.)
  • 07 May 2025
  • HBS Conference

Relationships Across Differences: Identity, Power, Emotions (RADs)

  • 01 Nov 1979
  • Conference Presentation

Exploring the Relationship Between Fantasy and Creativity

By: M. L. Stubbs and Teresa M. Amabile
Keywords: Creativity
Citation
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Stubbs, M. L., and Teresa M. Amabile. "Exploring the Relationship Between Fantasy and Creativity." Paper presented at the Conference on the Fantasy and Imaging Process, New York, November 01, 1979.
  • 12 Apr 2015
  • News

Colliers Executive Tries to Quell Relationship Wars

Keywords: Real Estate
  • December 1999
  • Article

The Negotiation Matching Process: Relationships and Partner Selection

By: A. E. Tenbrunsel, K. A. Wade-Benzoni, K. A. Moag and M. H. Bazerman
Keywords: Negotiation; Relationships; Partners and Partnerships
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Tenbrunsel, A. E., K. A. Wade-Benzoni, K. A. Moag, and M. H. Bazerman. "The Negotiation Matching Process: Relationships and Partner Selection." Organizational Behavior and Human Decision Processes 80, no. 3 (December 1999).
  • 16 May 1988
  • Lecture

Bank-Manufacturer Relationships in the United States and Japan

By: W. Carl Kester
Keywords: Relationships; Banks and Banking; Manufacturing Industry; Banking Industry; United States; Japan
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Kester, W. Carl. "Bank-Manufacturer Relationships in the United States and Japan." Lecture at the Manufacturing Studies Board of the National Research Council Conference on Manufacturing and Finance, Washington, D.C., May 16, 1988. (Moderator for the panel discussion.)
  • September 2022 (Revised May 2023)
  • Case

City Group Hospitality: Fostering Digital Relationships with Guests

By: Lynda M. Applegate, Gabriele Piccoli and Joaquin Rodriguez
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Applegate, Lynda M., Gabriele Piccoli, and Joaquin Rodriguez. "City Group Hospitality: Fostering Digital Relationships with Guests." Harvard Business School Case 823-051, September 2022. (Revised May 2023.)
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