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- All HBS Web
(92)
- News (14)
- Research (50)
- Multimedia (1)
- Faculty Publications (26)
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- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
referrals of new customers, ideas for new products or processes, or even help in the selection of its frontline employees. Of greater significance than satisfaction or even the willingness to recommend the organization to others, these... View Details
Keywords: by Jim Heskett
- Web
Affinity Groups | Employment
to an underrepresented group, or are an ally. Parents & Families Harvard’s Office for Work/Life Balance helps Harvard’s diverse population find solutions to the daily challenges of personal, work, and family life. The office provides information and View Details
- 15 Jun 2020
- Research & Ideas
A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.
quickly and efficiently for COVID-19 in the US, he says. The training modules cover four areas including epidemic surveillance; maternal and child health care; identifying Malaria, tuberculosis, and HIV; and referrals and chronic disease... View Details
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
through direct ads or referrals by early adopters who post about their services. “Their way to capture clients is through viral acquisition,” says Viceira. Lastly, fintech firms save costs by outsourcing money management expertise to... View Details
- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster customer View Details
Keywords: Sean Silverthorne
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial services referrals and... View Details
Keywords: Carmen Nobel
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
case:https://cb.hbsp.harvard.edu/cbmp/product/817025-PDF-ENG Harvard Business School Case 317-085 Shisong Cardiac Center: Kumbo, Cameroon Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa.... View Details
Keywords: Sean Silverthorne
- 01 Jun 2004
- News
Luxe Redux
quite a few of America’s financial and business elite. Repeat business and referrals make up the majority of customers for his firm’s rare gemstones, with most sales averaging between $50,000 and $150,000. Birnbaum tells of one... View Details
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
Jeff Bussgang, general partner, Flybridge Capital Do you know how to get the most from your investors? Below, I have outlined the basic asks (table stakes) as well as suggestions for deeper asks. What to ask for Hiring Table stakes: View Details
Keywords: by Julia Austin
- 01 Mar 2019
- News
The One That Got Away
percent stake, which would have been a much smaller ownership position than we usually get. So it was an “off-strategy” investment. It was also in the highly competitive space of lead generation, where companies are paid a referral fee if... View Details
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
through word of mouth (WOM); whereas in another context (a cloud-based file storage service), customers who joined through WOM referrals tended to exhibit higher usage. Yet, examining how routes of adoption relate to specific types of... View Details
Keywords: Dina Gerdeman
- 01 Jun 2010
- News
MBAs on a Mission
the biggest challenge in treating my patients extended beyond the interaction with me or the attending nurse. These issues related to physical access to clinics, availability of medication and referral systems, and community health... View Details