Referrals - Publications - Faculty & Research

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

hernia surgeons in my area by going online and reading patient reviews, rather than just relying on a referral from my primary care physician, no matter how much I trust him or her. Hopefully, the operation goes well and I recover... View Details

Keywords: by John A. Quelch; Health

12 Oct 2011
First Look

First Look: October 12

income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster customer View Details

Keywords: Sean Silverthorne

Web

2.3.1 Drug & Alcohol Policy | MBA

participation in a substance abuse treatment or counseling program; loss of room reservation privileges; involuntary withdrawal or suspension; termination of employment; and/or referral for prosecution. Amnesty Policy Any student may... View Details

01 Jun 2004
News

Luxe Redux

quite a few of America’s financial and business elite. Repeat business and referrals make up the majority of customers for his firm’s rare gemstones, with most sales averaging between $50,000 and $150,000. Birnbaum tells of one... View Details

Keywords: Julia Hanna; luxury; Retail Trade

06 Jun 2017
First Look

First Look at New Research and Ideas: June 6, 2017

case:https://cb.hbsp.harvard.edu/cbmp/product/817025-PDF-ENG Harvard Business School Case 317-085 Shisong Cardiac Center: Kumbo, Cameroon Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa.... View Details

Keywords: Sean Silverthorne

12 Jun 2019
Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

Jeff Bussgang, general partner, Flybridge Capital Do you know how to get the most from your investors? Below, I have outlined the basic asks (table stakes) as well as suggestions for deeper asks. What to ask for Hiring Table stakes: View Details

Keywords: by Julia Austin

01 Mar 2019
News

The One That Got Away

percent stake, which would have been a much smaller ownership position than we usually get. So it was an “off-strategy” investment. It was also in the highly competitive space of lead generation, where companies are paid a referral fee if... View Details

19 Dec 2017
First Look

New Research and Ideas, December 19, 2017

133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial services referrals and... View Details

Keywords: Carmen Nobel

01 Jun 2010
News

MBAs on a Mission

the biggest challenge in treating my patients extended beyond the interaction with me or the attending nurse. These issues related to physical access to clinics, availability of medication and referral systems, and community health... View Details

Keywords: Sarah Auerbach;Deborah Blagg;Julia Hanna; Corporate Services; Management; Management, Scientific, and Technical Consulting Services; Professional Services

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

through word of mouth (WOM); whereas in another context (a cloud-based file storage service), customers who joined through WOM referrals tended to exhibit higher usage. Yet, examining how routes of adoption relate to specific types of... View Details

Keywords: Dina Gerdeman

Publications