Reference Effects - Publications - Faculty & Research

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

herd immunity. But to review the brutal facts, none of these developments are likely in the foreseeable short term. The possibility remains that there may never be a fully effective vaccine or cure; this virus may be something that we... View Details

Keywords: by Boris Groysberg and Robin Abrahams

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

performs a few time-consuming functions, such as billing, lease contracting, and IT. They see their role as serving the nurse teams, not overseeing them. Anyone who mistakenly refers to the back office as “headquarters” will quickly be... View Details

Keywords: by Annelena Lobb; Health

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

effectiveness of groups, how perceivers use group properties to inform their judgment, and the contextual and individual differences that allow some perceivers to be more accurate. Across seven studies, we present consistent evidence that... View Details

Keywords: Dina Gerdeman

29 Nov 2010
HBS Case

United Breaks Guitars

quick hop to the mainstream media; by the end of July, the video had been viewed 4.6 million times, with external references expanding that audience by many more millions. Click to watch.“United Breaks Guitars,” created by Canadian... View Details

Keywords: by Julia Hanna

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

School professors Tarun Khanna, Anthony Mayo, and Nitin Nohria refer to as contextual intelligence. Only with an understanding of the most salient information or the most influential players in a given context can an executive figure out... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

social identity-based impression management (SIM) to create a positive professional image. SIM refers to the process of strategically presenting yourself in a manner that communicates the meaning and significance you associate with your... View Details

Keywords: by Mallory Stark

01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

has “serious questions regarding the oversight responsibilities within all levels of management, especially the Board of Directors!” Arie Goldshlager labels this “a classic case of Goals Gone Wild, referring to a paper by Harvard Business... View Details

Keywords: by James Heskett; Banking

01 Sep 2015
First Look

First Look -- September 1, 2015

hospital industry. We posit that mandatory nonfinancial performance measurement has an information effect and a referent performance effect. The information (referent performance) View Details

Keywords: Sean Silverthorne

Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

Original Article Healthcare will grab more and more headlines in the U.S. in the coming months. Any service that is on track to consume 40 percent of the gross national product of the world's largest economy by the year 2050 will be hard to ignore. Business management... View Details

Keywords: by Jim Heskett; Health

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

for how these changes would be achieved. The Balanced Scorecard played an instrumental role in this process. While the pieces of the strategy existed, they were fragmented; some observers referred to it as "strategy du jour."... View Details

Keywords: by Robert S. Kaplan & David P. Norton

20 Nov 2012
First Look

First Look: November 20

the U.S. Department of Agriculture's approval of genetically modified organisms (GMOs), we find that product assessments by powerful stakeholders and peer agencies influence product approval and that their effects vary under different... View Details

Keywords: Sean Silverthorne

22 Aug 2007
Research & Ideas

The Hedge Fund as Activist

they keep a larger fraction of the gains that they produce by keeping watch over management. "Shareholder activism" refers to the practice of holding managers accountable for the performance of their firms. Shareholder activists... View Details

Keywords: by Robin Greenwood; Financial Services

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

Alexandria The pandemic is not a time for a stern, iron-fisted approach to leadership and management. The virus's vast fallout demands a kinder, gentler approach. What can CEOs and managers do to infuse their leadership with kindness and empathy? Here are... View Details

Keywords: by Boris Groysberg and Susan Seligson

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

are many cases when what needs to be done is pretty clear, and with a little work and some assertion of authority you can say, "This needs to be done." My book tends to focus on cases where somebody is really pulled in different directions. You View Details

Keywords: by Martha Lagace

25 Jun 2012
Research & Ideas

Collaborating Across Cultures

of survey and experimental research to focus on a key measure psychologists have dubbed "cultural metacognition." The term refers to a person's reflective thinking about his or her cultural assumptions. It seems to have a strong View Details

Keywords: by Michael Blanding

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

experimentation. Uncertainty in this sense refers not to scientific questions about the coronavirus, but to what effect the virus will have on the future. What new realities will it generate? What will... View Details

Keywords: by Boris Groysberg and Sarah Abbott

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

by relevant "experience," which is the most frequently used criterion by sales managers. In his new book, Aligning Strategy and Sales, Cespedes discusses why the gap is so common—and outlines effective steps to bridge it. This... View Details

Keywords: by Carmen Nobel

Research Summary

Career Histories and the Biotechnology Industry

Professor Higgins' other major project focuses on the consequences of individuals' career experiences for firms and industries. This second research stream centers on the careers of executives in the biotechnology industry.

Professor Higgins has written... View Details

Article

What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

By: Loretti I. Dobrescu, Michael Luca and Alberto Motta

This paper investigates the determinants of expert reviews in the book industry. Reviews are determined not only by the quality of the product, but also by the incentives of the media outlet providing the review. For example, a media outlet may have the incentive to... View Details

Keywords: Quality; Media; Relationships; Marketing Reference Programs; Books; Publishing Industry

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