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- All HBS Web (436)
- Faculty Publications (13)
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- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
authentic—because they are—and have proven very good at garnering more fans. For instance, the Facebook pages for both Nutella and Coca-Cola were created, unsolicited, by actual fans. In both cases, the companies have encouraged these... View Details
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
had handled the account to find out the concerns Impress had had before the conflict escalated. She arranged to offer Impress a few perks in a new contract as a show of good faith. She asked the president of another RLX client, who knew... View Details
Keywords: by Deepak Malhotra
- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
benefits including health insurance, performance bonuses, and paid vacation—all relatively rare in the industry. Blueprint For Transformation The QuikTrip (QT) case, taught in the MBA course Coordinating and Managing Supply Chains, offers... View Details
- 31 Jul 2017
- HBS Case
It’s Hard to Fix the Family Business Without Offending the Family
business is doing,” says Schlesinger. (An electronic point-of-sale register, purchased through a Vietnamese connection and installed in 2014, is rarely used, the case notes.) Furthermore, Than is more interested in protecting his cash... View Details
- 27 Feb 2006
- Research & Ideas
When Rights of First Refusal Are a Bad Deal
give the right holder a last-mover advantage. As we discuss in the paper, that conveys a lot of benefits: It allows the right holder to move in and take good deals if they become available to third parties. And if, as is often the case,... View Details
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
How are they going to use it? What safeguards will patients in this new Amazon/One Medical health care have on how their data will be used? I would like regulators to think about and wrestle with that issue. “Amazon is good at selling... View Details
- 30 Oct 2019
- Research & Ideas
How to Recover Gracefully After Shutting Down Your Startup
enough to make sound decisions, Eisenmann says. But deciding when to pull the plug is rarely easy. Here’s why: Failure happens slowly. A struggling business might limp along for months or even years, sometimes with small bursts of hope... View Details
Keywords: by Danielle Kost
- 06 Jul 2011
- Research & Ideas
Are You a Level-Six Leader?
Achiever, fills the senior executive ranks. These leaders rarely fail to achieve their goals and often exceed sales quotas, create generous profits, and are frequent stars at merit-award dinners. The Achiever, to use Peter Drucker's... View Details
Keywords: by Mitch Maidique
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
While some lessons can be learned by watching—a parent’s reaction after touching a hot stove can be a good lesson for a youngster on dangers in the kitchen—other lessons are harder to learn through observation alone. No matter how many... View Details
- 01 Oct 2014
- What Do You Think?
Is Too Much Focus a Problem?
"fail to consider or know how to recognize what is outside their industry that is impacting their business (such as) customers who are buying their goods but don't fit the target profile, or alternative (product) uses Focus has a... View Details
Keywords: by James Heskett
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
apprenticeships, internships, or work-based learning. That figure pales in comparison to other OECD countries like Germany or Switzerland, where 40-70 percent of students split their time between traditional school settings and learning in a workplace. Technical and... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
champion the project or serve as an information-gathering ambassador for it. James rarely recognized good work and, when he did, it was in a private—rather than public—setting. Over time, negative spirals... View Details
Keywords: by Martha Lagace
- 12 Mar 2014
- Lessons from the Classroom
Managing the Family Business: Firing the CEO
hesitant. Yet sometimes, this is necessary. But when? You should fire your CEO under two of these three conditions: (1) there is a weak and unfixable fit between the CEO's skills and the needs of the company, (2) the CEO disrespects the core values of the company, and... View Details
- 30 Jul 2007
- Research & Ideas
Repugnant Markets and How They Get That Way
activities that seem repugnant strike me as very similar to other activities that are not repugnant. The standard economist argument, which is a good one, is, "That could be a problem, but we can write laws against it. We're going to... View Details
Keywords: by Martha Lagace
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
they do not have a good hiring strategy. For decades, there have been books and articles about building engineering teams. The infamous book The Mythical Man Month by Fred Brooks should be on every software engineer and tech startup... View Details
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
able to realize the sales before the end of the quarter and thus fulfill their budget goal and make their bonuses. But the high cost of assembling the goods at a distant location—it required not only the rental of the warehouse but also... View Details
Keywords: by Michael C. Jensen
- 29 May 2018
- First Look
New Research and Ideas, May 29, 2018
disruptive innovation has gained considerable currency among practitioners despite widespread misunderstanding of its core principles. Similarly, foundational research on disruption has elicited frequent citation and vibrant debate in academic circles, but subsequent... View Details
Keywords: Dina Gerdeman
- 18 Oct 2017
- Research & Ideas
How Economic Clusters Drive Globalization
two locations shared knowledge of palm oil production even as they competed for market share—a contest that Malaysia eventually won thanks to its more stable political climate and higher quality of institutions. “Because the Malaysian government was View Details
- 17 Dec 2007
- Research & Ideas
The Rise of Medical Tourism
What used to be rare is now commonplace: traveling abroad to receive medical treatment, and to a developing country at that. So-called medical tourism is on the rise for everything from cardiac care to plastic surgery to hip and knee... View Details