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- All HBS Web (350)
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- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
fact that most customers who defected from a particular bank gave "interest rates" as the reason for switching banks seemed to suggest that their original bank's interest rates were not competitive. However, his additional... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
very quickly ... It's really within that first year that they start to say, ‘This doesn't feel quite right.'" “It happens very quickly,” says Groysberg, reflecting on interviews with college students and young professionals conducted for... View Details
Keywords: by Kristen Senz
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
as more options hit the market. Some countries, such as Israel, have been quite successful in getting vaccine adoption. Others, such as the United States and members of the European Union, have struggled, while many others, such as... View Details
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
diversity, equity, and inclusion.” It was also found that quit rates varied among and within industries. For example, JetBlue’s quit rate was... View Details
Keywords: by James Heskett
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
important, we found no evidence that new ecommerce shoppers were less loyal than existing customers. In fact, we observed quite the opposite: Customers who started buying online during the most severe lockdown conditions exhibited higher... View Details
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
would expect that the temptation would be to continue to play your strong suit and try and express your own taste and your ideas because it’s worked for you for 50 years. The second issue you’d expect of anybody in this situation would be that they’re probably View Details
Keywords: by Christina Pazzanese
- 15 Apr 2002
- Research & Ideas
In the Virtual Dressing Room Returns Are A Real Problem
Most compelling is the high return rate for apparel products purchased online, which mirrors the rate for catalog apparel purchases: By one estimate, returns for apparel bought from catalogs ranged from 12... View Details
- 21 Mar 2016
- Lessons from the Classroom
When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)
It’s one thing to look at the entertainment business from an executive’s point of view. It’s quite another to see it through the eyes of a professional basketball player, supermodel, or actress. That mix of perspectives is exactly what... View Details
- 21 Oct 2013
- Research & Ideas
Missing the Wave in Ship Transport
bulk carriers called the 76,000 DWT (deadweight tonnes) Panamax. Using earnings and secondhand prices between 1976 and 2011, they computed the ships' return on investment. Swells And Troughs The researchers found that earnings were quite... View Details
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
potential for ecommerce growth in the country which relies (on) a lot of machine learning and AI the growth rate through the new economy prospects is just starting to take off here in Bangladesh.” Jacob Navon added, “Is the New Economy... View Details
Keywords: by James Heskett
- 14 Feb 2005
- Research & Ideas
Desktop Search and Revenue Streams
has seen the information exchange work very well. Horowitz said the company's music division has been collecting personalized song ratings from users for years. Over time, users can create a personalized "radio station" based on... View Details
Keywords: by Julie Jette
- 10 May 2004
- Research & Ideas
Rethink the Value of Joint Ventures
multinationals are most likely to overlook in global expansion? A: I'm quite interested in how multinationals view investments in emerging markets. My sense is that firms vary greatly in their appetite for risk in these settings and that... View Details
Keywords: by Cynthia Churchwell
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
lecturer of business administration and the C. Roland Christensen Distinguished Management Educator. Ramon Casadesus-Masanell: Watch costs and find channel advantages Given COVID-19 transmission rates as of mid-November, the upcoming... View Details
- 02 Sep 2008
- Research & Ideas
Indulgence vs. Regret: Investing in Future Memories
to rate each item on a 7-point scale ranging from practical (1) to pleasurable (7). Keinan also asked the shoppers to circle one of two answers for each item: "Because I need it" or "Because I want to have it (although I... View Details
Keywords: by Julia Hanna
- 06 Nov 2006
- Research & Ideas
How South Africa Challenges Our Thinking on FDI
case capturing some of the dilemmas faced by African economies. South Africa is the largest economy in Africa by quite a distance, and is an illustration of the macro determinates of foreign direct investment, he said. Werker, whose... View Details
Keywords: by Martha Lagace
- 10 Nov 2003
- Research & Ideas
The Hard Numbers on Social Investments
to social problems through market solutions, the rate of return on these deals should be at least as high as traditional early stage investments. The big winners were in the technology and health care sectors, and in another group of... View Details
Keywords: by Manda Salls
- 23 Nov 1999
- Research & Ideas
The Future of the Venture Capital Cycle
factors, there appears to have been quite substantial changes for the better over the past several decades. [NOTE] We will briefly discuss two of these determinants of the long-run supply of venture capital in the United States, where... View Details
- 11 Jun 2007
- Lessons from the Classroom
Teaching the Next Generation of Energy Executives
You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
at Medtronic, would feel uncomfortable with the changes I was proposing. Many of our leaders seemed quite comfortable with the culture just the way it was. To link the cultural changes to our mission, I framed them in terms of helping... View Details
Keywords: by Bill George
- 06 Nov 2012
- First Look
First Look: November 6
the macroeconomic potential-for incomes, productivity, and delivery of critically needed services-is huge. A call for "better management" may sound prosaic, but given the global payoffs, it's actually quite radical. Read the... View Details
Keywords: Sean Silverthorne