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  • All HBS Web  (10,418)
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Show Results For

  • All HBS Web  (10,418)
    • People  (45)
    • News  (3,697)
    • Research  (4,123)
    • Events  (34)
    • Multimedia  (122)
  • Faculty Publications  (2,852)
← Page 5 of 10,418 Results →
  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.

    Changes in Quality of Care After Hospital Mergers and Acquisitions

    The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects on... View Details

    • Article

    Motivated Inferences of Price and Quality in Healthcare Decisions

    By: Emily Prinsloo, Kate Barasz and Peter A. Ubel
    Policy makers have increasingly advocated for healthcare price transparency, whereby prices are made salient before services are rendered. While such policies may empower consumers, they also bring price to the forefront of healthcare choices as never before, with yet... View Details
    Keywords: Healthcare; Price Transparency; Health Care and Treatment; Price; Quality; Perception; Consumer Behavior; Decisions; Insurance
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    Prinsloo, Emily, Kate Barasz, and Peter A. Ubel. "Motivated Inferences of Price and Quality in Healthcare Decisions." Special Issue on Healthcare and Medical Decision Making edited by Dipankar Chakravarti, Jian Ni, Meng Zhu. Journal of the Association for Consumer Research 7, no. 2 (April 2022): 186–197.
    • 2012
    • Working Paper

    Issuer Quality and Corporate Bond Returns

    By: Robin Greenwood and Samuel G. Hanson
    We show that the credit quality of corporate debt issuers deteriorates during credit booms, and that this deterioration forecasts low excess returns to corporate bondholders. The key insight is that changes in the pricing of credit risk disproportionately affect the... View Details
    Keywords: Price; Credit; Risk and Uncertainty; Investment Return; Forecasting and Prediction; Bonds; Market Design; Cost of Capital; Mathematical Methods; System Shocks
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    Greenwood, Robin, and Samuel G. Hanson. "Issuer Quality and Corporate Bond Returns." Harvard Business School Working Paper, No. 11-065, January 2011. (Revised September 2012, Internet Appendix Here.)
    • October 1993 (Revised July 1997)
    • Case

    Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

    By: Roy D. Shapiro and Michael D. Watkins
    AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
    Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
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    Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
    • March 2001 (Revised April 2001)
    • Case

    General Electric 2000: Quality of Earnings Assessment

    By: David F. Hawkins
    A financial analyst reviews General Electric's financial reports to learn more about U.S. Generally Accepted Accounting Principles (GAAP) and how they differs from international accounting standards. View Details
    Keywords: Financial Reporting; Financial Statements; Accounting Audits; International Accounting; Consumer Products Industry; Technology Industry; United States
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    Hawkins, David F. "General Electric 2000: Quality of Earnings Assessment." Harvard Business School Case 101-091, March 2001. (Revised April 2001.)
    • January 2, 2020
    • Article

    Changes in Quality of Care After Hospital Mergers and Acquisitions

    By: Nancy Dean Beaulieu, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye and J. Michael McWilliams
    Background: The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects... View Details
    Keywords: Hospitals; Mergers and Acquisitions; Health Care and Treatment; Quality
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    Beaulieu, Nancy Dean, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye, and J. Michael McWilliams. "Changes in Quality of Care After Hospital Mergers and Acquisitions." New England Journal of Medicine 382, no. 1 (January 2, 2020): 51–59.
    • October 1989 (Revised May 1996)
    • Case

    Xerox Corp.: Leadership Through Quality (A)

    By: Todd D. Jick and Leonard A. Schlesinger
    Describes the "Leadership Through Quality" effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox... View Details
    Keywords: Organizational Change and Adaptation; Strategic Planning; Quality; Leadership; Organizational Culture; Service Industry; Electronics Industry
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    Jick, Todd D., and Leonard A. Schlesinger. "Xerox Corp.: Leadership Through Quality (A)." Harvard Business School Case 490-008, October 1989. (Revised May 1996.)
    • 01 Jan 2020
    • News

    Changes in Quality of Care after Hospital Mergers and Acquisitions

    • June 2010
    • Article

    Star Power: Colleague Quality and Turnover

    By: Boris Groysberg and Linda Eling-Lee
    In this article, we argue that the existence of greater organizational resources, in the form of higher quality colleagues, acts as a retention mechanism. We test our hypotheses using a panel data set of securities analysts in 24 securities firms over a 9-year period.... View Details
    Keywords: Quality; Human Resources
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    Groysberg, Boris, and Linda Eling-Lee. "Star Power: Colleague Quality and Turnover." Industrial and Corporate Change 19, no. 3 (June 2010): 741–765.
    • 24 Feb 2011
    • Working Paper Summaries

    Issuer Quality and Corporate Bond Returns

    Keywords: by Robin Greenwood & Samuel G. Hanson
    • 2025
    • Working Paper

    Blockchain Adoption and Audit Quality

    By: Mei Luo, Daniel Rabetti and Shuangchen Yu
    This study examines the impact of blockchain adoption in the corporate setting. Specifically, we provide comprehensive empirical support to recent theory (Cao, Cong, and Young, 2024) proposing that blockchain adoption positively affects endogenous audit quality and... View Details
    Keywords: Blockchain; Accounting Audits; Technology Adoption; Financial Reporting; Governing Rules, Regulations, and Reforms; China
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    Luo, Mei, Daniel Rabetti, and Shuangchen Yu. "Blockchain Adoption and Audit Quality." Working Paper, February 2025.
    • 23 Oct 2019
    • News

    An Experiment in Online Education Reaches 50,000 Learners in Five Years

    that has educated more than 50,000 people in 170 countries. “We have brought much of what is special about the HBS experience to life online, helping the School to achieve its View Details
    Keywords: HBS Online; Educational Innovation
    • June 1992 (Revised May 1996)
    • Case

    Xerox Corp.: Leadership Through Quality (C)

    Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details
    Keywords: Organizational Change and Adaptation; Quality; Service Industry; Electronics Industry
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    Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)
    • November–December 2019
    • Article

    Making Sense of Soft Information: Interpretation Bias and Loan Quality

    By: Dennis Campbell, Maria Loumioti and Regina Wittenberg Moerman
    We explore whether behavioral biases impede the effective processing and interpretation of soft information in private lending. Taking advantage of the internal reporting system of a large federal credit union, we delineate three important biases likely to affect the... View Details
    Keywords: Soft Information; Lending; Banking; Information; Financing and Loans; Banks and Banking; Decision Making
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    Campbell, Dennis, Maria Loumioti, and Regina Wittenberg Moerman. "Making Sense of Soft Information: Interpretation Bias and Loan Quality." Art. 101240. Journal of Accounting & Economics 68, nos. 2-3 (November–December 2019).
    • July 1993 (Revised June 1997)
    • Case

    News Corporation Limited, The: Quality of Earnings Analysis

    By: David F. Hawkins
    Keywords: Business Earnings; Publishing Industry; Information Industry
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    Hawkins, David F. "News Corporation Limited, The: Quality of Earnings Analysis." Harvard Business School Case 194-006, July 1993. (Revised June 1997.)
    • 19 Apr 2014
    • News

    How U.S. is lagging on quality of life

    • 26 May 2015
    • News

    Exploring tax policy and our quality of life

    For Professor Matthew Weinzierl, tax policy is about much more than dollars and cents. The questions of why we tax and what we tax, and similar policy decisions, offer a window on our society. “People don’t always understand the technical... View Details
    • February 2002 (Revised March 2003)
    • Case

    Casuarinas Educational Corporation

    By: Michael J. Roberts, Howard H. Stevenson and Matthew C. Leib
    Casuarinas has developed a very successful elementary, now secondary, school based on excellence in teaching, service, and multilingual education. Peru lacks similar high-quality post-secondary institutions. This case focuses on the potential entry of Casuarinas into... View Details
    Keywords: Forecasting and Prediction; Higher Education; Entrepreneurship; Management; Market Entry and Exit; Planning; Competitive Strategy; Competitive Advantage; Education Industry; Peru
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    Roberts, Michael J., Howard H. Stevenson, and Matthew C. Leib. "Casuarinas Educational Corporation." Harvard Business School Case 802-083, February 2002. (Revised March 2003.)
    • April 1976 (Revised September 1996)
    • Background Note

    Use of Cases in Management Education

    Briefly describes the process of case writing, the general nature of cases, and the advantages to students of learning by the case method. An approach to studying a case, individually or as a group member, for classroom discussion is outlined. Also summarizes the basic... View Details
    Keywords: Cases; Business Education
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    Corey, E. Raymond. "Use of Cases in Management Education." Harvard Business School Background Note 376-240, April 1976. (Revised September 1996.)
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