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  • Web

Launching Tech Ventures | HBS Online

Leader Determine which startups to invest in by understanding the key metrics that dictate whether a venture has achieved product-market fit and is ready for scaling. “The course is useful for startupland citizens—founders, investors, and... View Details
  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

segments and relevant metrics and incentives. Additionally, when market lifecycles are shorter, you must reconstruct sales models more often, and this must be done while the ship is under full sail in an ocean where you don't control the... View Details
Keywords: by Kristen Senz
  • 04 Feb 2013
  • Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

“There are important implications for the quality of accounting information in corporations and in capital markets” "We could imagine that as the audit industry becomes more concentrated, the big auditors would become increasingly... View Details
Keywords: by Martha Lagace; Accounting
  • Web

Rare Disease Day – Small Numbers, Big Challenges… and Big Opportunities - Blog: Health Supplement

cure or FDA approved treatment yet, and severe complications can arise if it is not properly diagnosed or treated. People living with rare diseases, like HHT, suffer from increased mortality and reduced quality of life , including higher... View Details
  • April 2011
  • Case

Porcini's Pronto: "Great Italian cuisine without the wait!"

By: James L. Heskett and Richard Luecke
Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking... View Details
Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Consumer Behavior; Measurement and Metrics; Quality; Customer Value and Value Chain; Selection and Staffing; Expansion; Business Growth and Maturation; Service Delivery; Franchise Ownership; Customer Focus and Relationships; Product Marketing; Food and Beverage Industry; Service Industry; Northeastern United States
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  • June 2001 (Revised October 2002)
  • Case

Accounting for the Intel Pentium Chip Flaw

By: Gregory S. Miller, V.G. Narayanan and Lisa Brem
Investigates the 1994 Intel Pentium plan. View Details
Keywords: Fair Value Accounting; Quality; Measurement and Metrics; Cost; Computer Industry
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  • 30 Apr 2001
  • Research & Ideas

Why Evolutionary Software Development Works

The approach contrasts with traditional models of software development and their more sequential processes. Although the evolutionary model has been around for several years, this is the first time the connection has been demonstrated between the practices that support... View Details
Keywords: by Alan MacCormack; Technology
  • Profile

Ed Rogers

broadly, I see that technology can have a profound impact on how people live their lives. I’m very intrigued by the "quantified self" movement; the idea of enabling people with metrics that give them deep insights into how they... View Details
Keywords: Financial Services; Tech
  • July 2012
  • Article

The Real Consequences of Market Segmentation

By: Sergey Chernenko and Adi Sunderam
We study the real effects of market segmentation due to credit ratings using a matched sample of firms just above and just below the investment-grade cutoff. These firms have similar observables, including average investment rates. However, flows into high-yield mutual... View Details
Keywords: Segmentation; Credit; Investment; Investment Funds; Quality; Markets; Measurement and Metrics; Business Ventures
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  • Web

Global Maps - Creating Emerging Markets

Worldmapper Worldmapper offers a range of map generated by various metrics and topics, including manufactures, services, transport, resources, and education. A PDF is available for each map which provides a list of countries and a brief... View Details
  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers and staff. Motivating the front-line personnel is... View Details
Keywords: by John Quelch
  • 25 May 2020
  • Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

sure whether governments should reduce the licensing requirements on education, exams, training, or licensing fees. But there is scope for governments to experiment with gradual reductions in licensing requirements, because when we compare customer satisfaction View Details
Keywords: by Martha Lagace; Service
  • 23 May 2011
  • Research & Ideas

Corporate Sustainability Reporting: It’s Effective

came after several countries began requiring that companies report their metrics on environmental footprint, worker safety, and similar issues in a systematic, uniform way. But does this reporting actually lead to more responsible... View Details
Keywords: by Michael Blanding
  • 27 Jan 2014
  • Blog Post

Opportunity Abounds

U.S. has more small businesses per capita, but that metric is skewed because working age India’s population is not much larger than America’s.) And more than 50% of 1.2 billion are below the age of 25. The potential for India is exciting... View Details
Keywords: Technology
  • 15 Oct 2013
  • First Look

First Look: October 15

governments holding a non-permanent seat on the United Nations Security Council or an Executive Directorship at the World Bank-are no more likely, on average, to get a negative quality rating than other projects. When aid is given to... View Details
Keywords: Sean Silverthorne
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. Organizational Factors that... View Details
Keywords: by Staff
  • 09 Jul 2014
  • Research & Ideas

How Business Leaders Can Strengthen American Schools

School's U.S. Competitiveness Project. Rivkin is the Bruce V. Rauner Professor of Business Administration. “Study after study has shown that a country's long-term prosperity depends on the quality of its human capital” Rivkin and fellow... View Details
Keywords: by Julia Hanna; Education
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

quality metrics are unreliable and thus, recent legislation may result in unintended consequences. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54443 in press Business History Internment... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2012
  • First Look

First Look: March 13

Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly... View Details
Keywords: Sean Silverthorne