Publications

Purchase

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

discussion arose as to just what quality of labor is and how it can be measured and developed on the national level. To Nari Kannan, "Quality of labor is such a broad term. It all depends upon 'labor doing what?' Also, View Details

Keywords: by by Jim Heskett

Article

Product Quality and Entering Through Tying: Experimental Evidence

By: Hyunjin Kim and Michael Luca

Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details

Keywords: Tying; Platform Strategy; Google; Product; Quality; Digital Platforms; Strategy; Market Entry and Exit

Purchase

Editorial

Laptops No Substitute for Quality Education

By: Akshay Mangla

Keywords: Politics; India; Education; Government and Politics; India

January 9, 2016
Editorial

Local Initiative Key to Quality Education

By: Akshay Mangla

Keywords: Bureaucracy; India; Governance; Education; India

March 2018
Supplement

Sandra Brown Goes Digital (C): Raising Quality in a Healthcare Company

By: Rosabeth Moss Kanter and Jonathan Cohen

Using digital and social media tools and lessons learned from prior change campaigns as a middle manager in a large biotech company, Sandra Brown continued in a new role in the quality division, engaging staff in a quality movement at the company. She had found a new... View Details

Keywords: Digital; Grassroots Movement; Managing Change; Career Path; Stakeholder Engagement; Engagement; Health Care Industry; Quality; Leading Change; Performance Improvement; Personal Development and Career; Social Media; Health Industry

Purchase

October 1992 (Revised December 1993)
Case

ServiceMaster Co.: The Quality Services Network

By: James L. Heskett and Roger H. Hallowell

Keywords: Service Industry

22 Oct 2014
News

Using technology to find quality care

Care.com founder and CEO Sheila Lirio Marcelo (MBA 1998) is the driving force behind a technology platform that helps families find solutions to their caregiver needs. (Published October 2014) View Details

July 2023
Article

Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments

By: Robyn C. Meeks, Arstan Omuraliev, Ruslan Isaev and Zhenxuan Wang

Hundreds of millions of households depend on electricity grid connections providing low quality and unreliable services. Understanding the impacts of and consumer response to electricity quality improvements is important for development and the environment. We... View Details

Keywords: Infrastructure; Energy; Quality; Kyrgyzstan

March 2011
Article

What Do Dividends Tell Us About Earnings Quality

By: Douglas Skinner and Eugene F. Soltes

Over the past 30 years, there have been significant changes in the distribution of earnings (cross-sectional variation has increased, with increasing left skewness) as well as in corporate payout policy, with many fewer firms paying dividends and the emergence of stock... View Details

Keywords: Distribution; Business Earnings; Change; Policy; Stocks; Investment Return; Performance Consistency; Quality

1992
Thesis

Multivariate Quality Control of Flexible Manufacturing Processes

By: Stefan Thomke

Keywords: Quality; Production

November 1994
Article

Science, Specific Knowledge, and Total Quality Management

By: Karen H. Wruck and Michael C. Jensen

Keywords: Science; Knowledge; Quality; Management

SSRN

November 2007
Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta

In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details

Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry

Web

Environmental Quality - Institute For Strategy And Competitiveness

HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Environmental Quality... View Details

30 Mar 2015
News

Raising the bar to provide quality education

After cofounding a nonprofit to establish academy schools for low-income children in London, England, Jennifer Moses (MBA 1989) is working to provide quality education for disadvantaged children in California. She and her husband, Ron... View Details

June 1982
Case

General Electric Co.: Quality of Earnings Analysis