Psychological Essentialism - Publications - Faculty & Research

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Article Revered management thought-leaders such as Chris Argyris and the late W. Edwards Deming argued years ago that trust is an essential condition for good performance. Trust is an issue on the minds of many people these days. A good... View Details

Keywords: by James Heskett

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

not in the room. The more trust that accumulates between us, the better this works. How do you build up stores of this essential leadership capital? Here’s the basic formula: people tend to trust you when they think they are interacting... View Details

Keywords: by Kristen Senz

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

mind in the face of the debate over immigration and outsourcing, essentially trade in labor. And it is prompted by a new book, A Farewell to Alms: A Brief Economic History of the World, by Gregory Clark that identifies what he calls... View Details

Keywords: by by Jim Heskett

October 2023
Case

CornerUp: Digitizing the Corner Store

By: Álvaro Rodríguez Arregui, Stacy Straaberg and Diego Zainos De La Sota Riva

In July 2023, Jason Diaz, co-founder and CEO of CornerUp, assessed the progress of his business-to-business e-procurement software application (app) startup, founded in January 2022. CornerUp began as a fast-moving consumer packaged goods (FMCG) distributor in New York... View Details

Keywords: Business Growth and Maturation; Business Startups; Small Business; Transition; Decisions; Social Entrepreneurship; Geographic Location; Disruptive Innovation; Market Participation; Digital Platforms; Trust; Business Strategy; Expansion; Information Infrastructure; Internet and the Web; Technology Adoption; Value Creation; Technology Industry; United States

Citation

Educators

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

assessments of you will take on additional importance. Your relationship with your new boss will be built through a series of conversations.— Michael Watkins Establishing How You Will Work Together It's essential to figure out how you and... View Details

Keywords: by Michael Watkins

13 Dec 2011
First Look

First Look: Dec. 13

http://www.hbs.edu/research/pdf/12-039.pdf Charitable Giving When Altruism and Similarity Are Linked Authors:Julio J. Rotemberg Abstract This paper presents a model in which anonymous charitable donations are rationalized by two human tendencies drawn from the View Details

Keywords: Sean Silverthorne

25 Aug 2014
HBS Case

Starbucks Reinvented

it, he bemoaned decisions (for which he accepted responsibility) that improved efficiency and increased economies of scale but robbed stores of some of their essential magic, such as the smell of roasting coffee and the sights and sounds... View Details

Keywords: by Julia Hanna; Food & Beverage

27 Jan 2023
Op-Ed

Have We Lost Sight of Integrity?

Integrity is woven into each—without it, you can’t have transparency, trust, or solutions. Having a healthy society requires leaders with integrity so that all participants can agree on the truth. That is why it is so essential to choose... View Details

Keywords: by Bill George

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

the same time, Kmart was trying to compete with Wal-Mart on price—a losing battle and in direct conflict with the organization's effort to go upmarket. The eight essential management practices we cite are not new, nor is their importance... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

world's foremost scholars in fields ranging from psychology to economics, sociology, and history. “Leadership is based on complex phenomena." -Rakesh Khurana As Khurana explains below, leadership—what it means, why it matters—is an... View Details

Keywords: by Martha Lagace; Education

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

case, then I'm essentially using a proxy for “this person is a woman.” Then, when the algorithm uses the color of the case to decide who to hire or who to give a discount to, the algorithm may favor the group that has red cases, meaning... View Details

Keywords: by Rachel Layne

26 Jan 2012
Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

essential to evaluate methods for measuring discrimination and associated design changes over time. About the Author Kristen Senz is a writer and social media editor for Harvard Business School Working Knowledge. [Image: RyanJLane]... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

where it’s essential to keep up with the latest information in the field. “In those type of industries, information is evolving very rapidly, so weak ties can help you access that efficiently,” Rajkumar says. Adds Brynjolfsson: “The... View Details

Keywords: by Michael Blanding

2024
Working Paper

The Fading Light of Democratic Capitalism: How Pervasive Cronyism and Restricted Suffrage Are Destroying Democratic Capitalism as a National Ideal…and What to Do about It

By: Malcolm S. Salter

What are we to do about declining public trust and confidence in democratic capitalism, which many citizens consider a cornerstone of our national ideology and identity? While the answer is not entirely clear, I argue in this essay that any effort aimed at restoring... View Details

Keywords: Government Administration; Economic Systems; Trust; United States

Citation

Read Now

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

dynamics in the workplace? Workers have more power today than they did 18 months ago, partly because the pandemic has made all of us aware of how critically important essential workers are to the continuity of our society. Workers also... View Details

Keywords: by Kristen Senz

17 Jan 2011
Research & Ideas

Being the Boss

manager," Hill says. "What I've come to understand is that many of them never really made the psychological transformation from being an individual contributor to being a manager, and it really resonates with them when they read... View Details

Keywords: by Carmen Nobel

04 May 2011
Research & Ideas

Is Web Surfing Distracting Your Workers?

according to new research. The researchers found that the students facing temptation were more apt to make mistakes and were less productive By banning web surfing, employers are essentially asking their workers to resist temptation until... View Details