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  • All HBS Web  (3,946)
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    • News  (724)
    • Research  (2,477)
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  • January 2008 (Revised April 2008)
  • Teaching Note

Pilgrim Bank (A): Customer Profitability (TN)

By: Frances X. Frei and Dennis Campbell
Teaching Note for 602104. View Details
Keywords: Customers; Profit; Banks and Banking; Banking Industry
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Frei, Frances X., and Dennis Campbell. "Pilgrim Bank (A): Customer Profitability (TN)." Harvard Business School Teaching Note 608-115, January 2008. (Revised April 2008.)
  • March 2023
  • Case

Ownership Works: Scaling a Profitable Social Mission

By: Ethan Rouen, Dennis Campbell and Andrew Robinson
Pete Stavros was on a high after his latest experiment with employee ownership. As the head of industrial investments for KKR, Stavros orchestrated the sale of CHI Overhead Doors, which turned into KKR’s best investment in more than two decades and created $360 million... View Details
Keywords: Employee Ownership; Knowledge Sharing; Nonprofit Organizations
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Rouen, Ethan, Dennis Campbell, and Andrew Robinson. "Ownership Works: Scaling a Profitable Social Mission." Harvard Business School Case 123-079, March 2023.
  • August 2018
  • Case

Cannabis: Growing Profits for Real Estate

By: Charles F. Wu, Teddy Blank, Chris Grenga, Carlotta Weller and Curtis Wu
Keywords: Real Estate; Marijuana
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Wu, Charles F., Teddy Blank, Chris Grenga, Carlotta Weller, and Curtis Wu. "Cannabis: Growing Profits for Real Estate." Harvard Business School Case 219-028, August 2018.
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

It may be time to think about who really creates value in your organization, starting with customers and employees. Harvard Business School professors W. Earl Sasser and James L. Heskett discuss their book, The Value Profit Chain.... View Details
Keywords: by Manda Mahoney
  • Article

Making Small Farms More Sustainable—and Profitable

By: Lino Dias, Robert S. Kaplan and Harmanpreet Singh
Smallholder farms provide a large proportion of food supply in developing economies, but 40% of these farmers live on less than U.S.$2/day and their deforestation produces environmental degradation. With a rapidly growing global population, it is imperative to improve... View Details
Keywords: Small Farms; Sustainable Agriculture; Agribusiness; Developing Countries and Economies; Environmental Sustainability
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Dias, Lino, Robert S. Kaplan, and Harmanpreet Singh. "Making Small Farms More Sustainable—and Profitable." Harvard Business Review Digital Articles (August 24, 2021).
  • February 2019
  • Teaching Note

Zalora Philippines: From Growth to Profitability

By: Donald Ngwe
Teaching Note for HBS No. 517-009. View Details
Keywords: E-commerce; Online Retail; Emerging Markets; Philippines
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Ngwe, Donald. "Zalora Philippines: From Growth to Profitability." Harvard Business School Teaching Note 519-073, February 2019.
  • 13 Oct 2011
  • Working Paper Summaries

Market Competition, Government Efficiency, and Profitability Around the World

Keywords: by Paul M. Healy, George Serafeim, Suraj Srinivasan & Gwen Yu
  • September–October 1995
  • Article

Realize Your Customers' Full Profit Potential

By: Leonard A. Schlesinger and Alan W.H. Grant
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Schlesinger, Leonard A., and Alan W.H. Grant. "Realize Your Customers' Full Profit Potential." Harvard Business Review 73, no. 5 (September–October 1995): 59–72.
  • June 2013
  • Article

How to Profit from 'Lean Advertising'

By: Thales S. Teixeira
This article introduces the concept of Lean Advertising, i.e., how to use non-traditional approaches to create and distribute advertising using extremely low-cost approaches online. A framework for Lean Advertising is proposed that identifies the four ways in which... View Details
Keywords: Viral Advertising; Viral Ads; Online Marketing; Lean Advertising; Digital Marketing; Advertising; Advertising Industry
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Teixeira, Thales S. "How to Profit from 'Lean Advertising'." Harvard Business Review 91, no. 6 (June 2013): 23–25.
  • October 2019
  • Supplement

Should Corporate Profits Be Taxed? (B)

By: Matthew C. Weinzierl and Michael Cianelli
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Weinzierl, Matthew C., and Michael Cianelli. "Should Corporate Profits Be Taxed? (B)." Harvard Business School Supplement 720-015, October 2019.
  • May 1993
  • Background Note

Note on Industry and Company Profitability

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McGahan, Anita M. "Note on Industry and Company Profitability." Harvard Business School Background Note 793-139, May 1993.
  • 04 Oct 2018
  • Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

yuri_arcurs Recent research shows for the first time that diversity in venture capital firms not only spawns creativity and alternative viewpoints, but also improves financial performance. Paul Gompers, Eugene Holman Professor of Business Administration at Harvard... View Details
Keywords: by Michael Blanding; Banking; Financial Services
  • July 1999 (Revised March 2000)
  • Teaching Note

Walker and Company: Profit Plan Decisions TN

By: Robert L. Simons and Indra Reinbergs
Teaching Note for (9-197-084). View Details
Keywords: Profit; Decision Making
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Simons, Robert L., and Indra Reinbergs. "Walker and Company: Profit Plan Decisions TN." Harvard Business School Teaching Note 100-005, July 1999. (Revised March 2000.)
  • September–October 1987
  • Article

Manage Customers for Profits (Not Just Sales)

By: Benson P. Shapiro, V. K. Rangan, Rowland T. Moriarty and Elliot Ross
Keywords: Customers; Profit; Management; Sales
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Shapiro, Benson P., V. K. Rangan, Rowland T. Moriarty, and Elliot Ross. "Manage Customers for Profits (Not Just Sales)." Harvard Business Review 65, no. 5 (September–October 1987).
  • 2006
  • Working Paper

The Demise of Cost and Profit Centers

By: Robert S. Kaplan
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Kaplan, Robert S. "The Demise of Cost and Profit Centers." Harvard Business School Working Paper, No. 07-030, December 2006.
  • 1993
  • Chapter

Putting the Service Profit Chain to Work

By: Roger Hallowell and Leonard A. Schlesinger
Citation
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Hallowell, Roger, and Leonard A. Schlesinger. "Putting the Service Profit Chain to Work." In The Service Quality Handbook, edited by William F. Christopher and Eberhard E. Scheuing. New York: AMACOM, 1993.
  • 1970
  • Published Proceedings

Defense Industry Contract Financing and Profit Policy

By: J. Ronald Fox
Keywords: Finance; Profit; Policy
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Fox, J. Ronald. Defense Industry Contract Financing and Profit Policy. Washington, D.C.: U.S. Government Printing Office, 1970. (J. Ronald Fox-Chairman, Leonard Spacek-Vice Chairman.)
  • December 1997 (Revised May 2017)
  • Teaching Note

Kidder, Peabody & Co.: Creating Elusive Profits

By: Robert Simons and Antonio Dávila
Teaching Note for (9-197-038). View Details
Keywords: Strategy And Execution; Management Control Systems; Internal Controls; Risk Management; Risk And Uncertainty; Risk Assessment; Profit
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Simons, Robert, and Antonio Dávila. "Kidder, Peabody & Co.: Creating Elusive Profits." Harvard Business School Teaching Note 198-036, December 1997. (Revised May 2017.)
  • 1999
  • Article

Managing Advertising and Promotion for Long-Run Profitability

By: Kamel Jedidi, Carl F. Mela and Sunil Gupta
Keywords: Management; Advertising; Profit
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Jedidi, Kamel, Carl F. Mela, and Sunil Gupta. "Managing Advertising and Promotion for Long-Run Profitability." Marketing Science 18, no. 1 (1999): 1–22. (Winner of Marketing Science Institute Best Paper Award To honor the authors of the MSI working papers that have made the most significant contribution to marketing practice and thought presented by Marketing Science Institute.)
  • March 2007
  • Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez
Teaching note to 106002. View Details
Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Web Services Industry
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Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab (TN)." Harvard Business School Teaching Note 107-065, March 2007.
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