Filter Results:
(207)
Show Results For
- All HBS Web
(364)
- News (97)
- Research (207)
- Multimedia (4)
- Faculty Publications (152)
Show Results For
- All HBS Web
(364)
- News (97)
- Research (207)
- Multimedia (4)
- Faculty Publications (152)
Sort by
- May 2002
- Case
Mellon Investor Services
By: Thomas J. DeLong
James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the... View Details
Keywords: Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Insurance Industry; United States
DeLong, Thomas J. "Mellon Investor Services." Harvard Business School Case 402-036, May 2002.
- September 2000
- Teaching Note
Strategic Services at Andersen Consulting TN
By: Thomas J. DeLong
Teaching Note for (9-899-065). View Details
Keywords: Consulting Industry
- 10 Mar 2009
- First Look
First Look: March 10, 2009
Working Papers An Investigation of Earnings Management through Marketing Actions (revised) Authors: Craig J. Chapman and Thomas J. Steenburgh Abstract Prior research... View Details
Keywords: Martha Lagace
- 20 Apr 2010
- First Look
First Look: April 20
Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance Authors: Dana R. Carney, Amy J.C. Cuddy, and Andy J. Yap Publication: Psychological Science (forthcoming) Abstract Humans and other animals express power through open,... View Details
Keywords: Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Working PapersAdding Bricks to Clicks: The Contingencies Driving Cannibalization and Complementarity in Multichannel Retailing (revised) Authors:Jill Avery, Thomas J. Steenburgh, John Deighton, and Mary... View Details
Keywords: Martha Lagace
- May 2008
- Background Note
The Producing Manager: A Double-Barreled Role
By: John J. Gabarro and Thomas J. DeLong
The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms... View Details
Gabarro, John J., and Thomas J. DeLong. "The Producing Manager: A Double-Barreled Role." Harvard Business School Background Note 908-415, May 2008.
- 05 Apr 2021
- What Do You Think?
Why Can’t More Leaders Teach?
leaders teach? What do you think? Share your thoughts in the comments below. Reference: Thomas J. DeLong, Teaching by Heart: One Professor’s Journey to Inspire (Boston: Harvard Business Review Press, 2019)... View Details
Keywords: by James Heskett
- June 2011
- Article
The Paradox of Excellence
By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction
DeLong, Thomas J., and Sara DeLong. "The Paradox of Excellence." Harvard Business Review 89, no. 6 (June 2011).
- July 2023
- Supplement
Schuberg Philis: From Success to Significance (B)
By: Thomas J. DeLong and Daniela Beyersdorfer
Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details
Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands
DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis: From Success to Significance (B)." Harvard Business School Supplement 424-013, July 2023.
- November 2016 (Revised April 2025)
- Case
Lynda Bussgang's Stages
By: Thomas J. DeLong and Carin-Isabel Knoop
Lynda Bussgang is getting ready for her 25th Harvard College reunion and for the first time she is actually looking forward to it. Unlike some of her classmates she has charted her own course to happiness. This path took her from musical theater, to non-profit work to... View Details
DeLong, Thomas J., and Carin-Isabel Knoop. "Lynda Bussgang's Stages." Harvard Business School Case 417-034, November 2016. (Revised April 2025.)
- March 2012
- Case
Schuberg Philis
By: Thomas J. DeLong and Daniela Beyersdorfer
The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details
Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands
DeLong, Thomas J., and Daniela Beyersdorfer. "Schuberg Philis." Harvard Business School Case 412-092, March 2012.
- May 2007
- Teaching Note
Shinsei Bank: Developing an Integrated Firm (TN)
By: Thomas J. DeLong and Terence Heymann
- March 2007
- Teaching Note
Bradley Marquez: Reduction in Force (TN) (A) and (B)
By: Thomas J. DeLong and Terence Heymann
Keywords: Job Cuts and Outsourcing
- February 2007
- Teaching Note
King Arthur Flour (TN)
By: Thomas J. DeLong and Terence Heymann
Keywords: Food and Beverage Industry
- September 2006 (Revised October 2007)
- Case
Shinsei Bank: Developing an Integrated Firm
By: Thomas J. DeLong and Masako Egawa
Tom Pedersen, newly appointed chief learning officer (CLO) of Shinsei Bank in Japan, pondered how he could facilitate development of an integrated culture and transformation of the organization. Shinsei Bank had not developed longstanding tradition or a strong... View Details
Keywords: Integration; Mission and Purpose; Organizational Change and Adaptation; Talent and Talent Management; Organizational Culture; Performance Evaluation; Cooperation; Diversity; Japan
DeLong, Thomas J., and Masako Egawa. "Shinsei Bank: Developing an Integrated Firm." Harvard Business School Case 407-006, September 2006. (Revised October 2007.)
- June 2003 (Revised January 2006)
- Case
Xilinx, Inc. (B)
By: Thomas J. DeLong and Christina Darwall
Supplements the (A) case. View Details
DeLong, Thomas J., and Christina Darwall. "Xilinx, Inc. (B)." Harvard Business School Case 403-137, June 2003. (Revised January 2006.)
- July 2002 (Revised December 2002)
- Case
Mercer Management Consulting (B)
By: Thomas J. DeLong and Michael Echenberg
Supplements the (A) case. View Details
Keywords: Consulting Industry
DeLong, Thomas J., and Michael Echenberg. "Mercer Management Consulting (B)." Harvard Business School Case 403-010, July 2002. (Revised December 2002.)
- September 2000
- Teaching Note
Casto Travel TN
By: Thomas J. DeLong and Susan Harmeling
Teaching Note for (9-899-120). View Details
- December 1998 (Revised May 2000)
- Case
Lebenthal and Co., Inc.
By: Thomas J. DeLong and Susan Harmeling
Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details
Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry
DeLong, Thomas J., and Susan Harmeling. "Lebenthal and Co., Inc." Harvard Business School Case 899-121, December 1998. (Revised May 2000.)
- 01 Jan 2009
- Conference Presentation
The Current State of Professional Service Firms
By: Thomas J. DeLong
Keywords: Business Ventures