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- Faculty Publications (14)
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- All HBS Web (276)
- Faculty Publications (14)
- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
women's beauty products enterprise Tweezerman faced the dilemma that every entrepreneurial growth company eventually confronts: "How much bigger can we get—can we handle the risk, the scale, the exposure, and the demands on our... View Details
- 01 Mar 2003
- News
“Culture Is Everything”
culture. As a student at HBS, for example, he didn’t take his courses in human behavior seriously. Now, he said, he understands that “culture is everything.” Culture, in fact, was IBM’s problem. “The behavior, values, and systems were created for another age,” he said,... View Details
- 07 May 2025
- News
Scaling New Heights
Brianna Brown, chief product officer at City Fresh Foods in Boston. (Photo/video credit: Susan Young) City Fresh Foods has long served nutritious meals to students, seniors, and daycare centers in Greater Boston’s under-resourced communities. But when the company saw... View Details
Keywords: Jennifer Gillespie
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product View Details
- Portrait Project
Brian Sykes
“Wow – so you grew up in the city? I’ve never met someone actually from San Francisco.” Recognizing their unmistakable look of astonishment, I state that I am the proud product of San Francisco’s Haight / Ashbury district. But, like a... View Details
- 10 Dec 2015
- News
Leveraging Curiosity to Broaden the Impact
Jose Arche (MBA 2016) has had a lifelong curiosity about how things work. “There were always family stories being told about my taking everything apart,” recalls the former engineer at the Boeing Company. Arche’s experience at Boeing made... View Details
- Portrait Project
Smriti Jayaraman
words in a dusty classroom in an underprivileged Mumbai neighborhood will never escape me. "I have a mobile so I can do it." That day, I recalled my foolhardy delight the moment a boxy green-screen Nokia 3310 was placed in MY... View Details
- 01 Mar 2017
- News
Constant Inspiration
2017. Originally from Minnesota, Guidera is part owner of Ski Portillo, a resort in the Andes, and Tierra Hotels, a trio of adventure spa hotels across Chile. Before moving to Chile, she worked for Walt Disney Consumer Products in Los... View Details
- 01 Jan 2008
- News
Jeffrey R. Immelt, MBA 1982
before moving to GE Medical Systems, where he was named CEO in 1997. Reflecting on his years at GE, Immelt recalls many moments of intense, even painful, learning. “In 1989, I was running the appliance service business in the midst of a... View Details
- 01 Jun 2007
- News
34,000 Pages and Counting
Relations has had direct contact with more alumni — or read more birth announcements and vacation travelogues. Over the years, the Class Notes production process has evolved from handwritten and typed notes to Web submissions. “Back in... View Details
- 23 Feb 2011
- News
A Capitalist in China
fictional, the descriptive events bear such close resemblance to reality that the reader is left with an informed perspective on the people, the culture, and the day-to-day business realities within China.” When asked what motivated him to write a novel about China,... View Details
- 10 Mar 2021
- News
Vision: A Unicorn Evolves
“I realized that it’s not about the idea; it’s about the team,” Medina recalls of those early days. It was a revelation that would serve him well. Medina soon joined forces with product designer Andrew... View Details
- 01 Apr 2002
- News
Back on Course
Stephen Julius (MBA '88), who is English, and Stephen Heese (MBA '88), his Yank buddy, were classmates at HBS, divided by a common language perhaps, but united in their love of quality boats. Last year, the two men took the helm of Chris-Craft, the 128-year-old company... View Details
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
billion in sales and a dominant share of the office supply superstore industry—but only a 6 to 8 percent share of the overall office products market. I remember it well. I was the member of Office Depot’s board acting as the liaison to... View Details
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
Entrepreneurial Sales and Marketing (ESM), a field course that debuted in spring 2016. “To a greater degree than in established firms, marketing and selling in entrepreneurial ventures are linked to product development and strategy... View Details
- 22 Nov 2013
- News
A Passion for Film
d'Arbeloff says. "In the small-world category, all these strands connecting around this one film—it's a very exciting moment." D'Arbeloff, who runs Roadside with his business and life partner, Howard Cohen, recalled the moment—rather, the... View Details
- 19 Sep 2012
- News
On a Sound Track
ANDRUS: Unemployed at graduation, an unlikely and inspiring odyssey takes him from his parents’ basement to the corner office of a company on the cutting edge. Photos by August Miller HBS Alumni of a certain vintage might recall a... View Details
- 18 May 2011
- News
Man with a Plan
Smaller Company Management Program (today’s Owner/President Management Program). “What better place to look for those answers than Harvard Business School?” At HBS, Rane recalled that two cases made all the difference for Great Southern.... View Details
- 01 Sep 2007
- News
Riding It Out
of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s... View Details
- 01 Mar 2010
- News
Money Matters
entering the premises for their interview to say that they were going to turn back because this was not a suitable office space,” recalls Agarwala. “One candidate went to the extreme of saying that he could never get married if he worked... View Details