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Publications

Publications

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  • All HBS Web  (276)
    • People  (3)
    • News  (161)
    • Research  (96)
  • Faculty Publications  (14)

Show Results For

  • All HBS Web  (276)
    • People  (3)
    • News  (161)
    • Research  (96)
  • Faculty Publications  (14)
← Page 5 of 276 Results →
  • 01 Jan 2008
  • News

Jeffrey R. Immelt, MBA 1982

before moving to GE Medical Systems, where he was named CEO in 1997. Reflecting on his years at GE, Immelt recalls many moments of intense, even painful, learning. “In 1989, I was running the appliance service business in the midst of a... View Details
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 10 Dec 2015
  • News

Leveraging Curiosity to Broaden the Impact

Jose Arche (MBA 2016) has had a lifelong curiosity about how things work. “There were always family stories being told about my taking everything apart,” recalls the former engineer at the Boeing Company. Arche’s experience at Boeing made... View Details
  • 25 Feb 2013
  • Research & Ideas

Lean Strategy Not Just for Start-Ups

garnering revenues of $4.15 billion in 2012 with products like Quicken, TurboTax, and QuickBooks. But there lies the potential rub. "Success is a powerful thing," said Cook, who now serves as chairman of Intuit's Executive... View Details
Keywords: by Carmen Nobel; Financial Services
  • 07 May 2025
  • News

Scaling New Heights

Brianna Brown, chief product officer at City Fresh Foods in Boston. (Photo/video credit: Susan Young) City Fresh Foods has long served nutritious meals to students, seniors, and daycare centers in Greater Boston’s under-resourced... View Details
Keywords: Jennifer Gillespie
  • Portrait Project

Brian Sykes

“Wow – so you grew up in the city? I’ve never met someone actually from San Francisco.” Recognizing their unmistakable look of astonishment, I state that I am the proud product of San Francisco’s Haight / Ashbury district. But, like a... View Details
  • Portrait Project

Smriti Jayaraman

words in a dusty classroom in an underprivileged Mumbai neighborhood will never escape me. "I have a mobile so I can do it." That day, I recalled my foolhardy delight the moment a boxy green-screen Nokia 3310 was placed in MY... View Details
  • 01 Sep 2003
  • News

The Levitt Brand

colleague, interviewed Levitt for a special video presentation shown at the The Globalization of Markets colloquium. Noting that in 1983 Levitt’s HBR article had “created a firestorm of debate,” Greyser asked him to recall its impact at... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

reading in a trade publication about Benihana's innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl Sasser produced the Benihana case in 1972 with research associate John Klug (HBS MBA '72). View Details
Keywords: by Garry Emmons
  • 01 Mar 2005
  • News

Answering the Call

associate John Klug (MBA ’72). Recalls Sasser, “The idea was to view process analysis — a concept we taught in Production and Operations Management — in a setting that didn’t involve steel mills, printed... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Apr 2002
  • News

Back on Course

Stephen Julius (MBA '88), who is English, and Stephen Heese (MBA '88), his Yank buddy, were classmates at HBS, divided by a common language perhaps, but united in their love of quality boats. Last year, the two men took the helm of Chris-Craft, the 128-year-old company... View Details
  • 23 Feb 2011
  • News

A Capitalist in China

fictional, the descriptive events bear such close resemblance to reality that the reader is left with an informed perspective on the people, the culture, and the day-to-day business realities within China.” When asked what motivated him to write a novel about China,... View Details
Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • 10 Mar 2021
  • News

Vision: A Unicorn Evolves

“I realized that it’s not about the idea; it’s about the team,” Medina recalls of those early days. It was a revelation that would serve him well. Medina soon joined forces with product designer Andrew... View Details
Keywords: April White; entrepreneurship; technology; startups; leadership
  • 01 Sep 2007
  • News

Riding It Out

of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
  • 22 Nov 2013
  • News

A Passion for Film

d'Arbeloff says. "In the small-world category, all these strands connecting around this one film—it's a very exciting moment." D'Arbeloff, who runs Roadside with his business and life partner, Howard Cohen, recalled the moment—rather, the... View Details
Keywords: Jill Radsken; Motion Picture and Sound Recording Industries; Information
  • 01 Mar 2003
  • News

“Culture Is Everything”

culture. As a student at HBS, for example, he didn’t take his courses in human behavior seriously. Now, he said, he understands that “culture is everything.” Culture, in fact, was IBM’s problem. “The behavior, values, and systems were created for another age,” he said,... View Details
Keywords: IBM; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
  • 02 Nov 2020
  • What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

billion in sales and a dominant share of the office supply superstore industry—but only a 6 to 8 percent share of the overall office products market. I remember it well. I was the member of Office Depot’s board acting as the liaison to... View Details
Keywords: by James Heskett; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products; Consumer Products
  • 08 Dec 2003
  • Research & Ideas

Why Europe Lags in Pharmaceuticals and Biotech

'86). She is global marketing director at Baxter Healthcare. She recalled that while living in the United Kingdom, her children started a lemonade stand but few potential customers even gave it a second glance. In the U.S., she said, you... View Details
Keywords: by Sean Silverthorne; Biotechnology; Health; Pharmaceutical; Technology
  • Portrait Project

May Lam

attachment. Attachment, according to Buddhist philosophy, causes suffering when change inevitably comes. In that moment, I recalled a time when I had lost several large paintings that had taken me months to complete. I had cried for days... View Details
  • 01 Mar 2017
  • News

Constant Inspiration

2017. Originally from Minnesota, Guidera is part owner of Ski Portillo, a resort in the Andes, and Tierra Hotels, a trio of adventure spa hotels across Chile. Before moving to Chile, she worked for Walt Disney Consumer Products in Los... View Details
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