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  • July 1983
  • Background Note

Self-Assessment and Career Development Process

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Clawson, James G. "Self-Assessment and Career Development Process." Harvard Business School Background Note 484-001, July 1983.
  • October 1994 (Revised March 1998)
  • Background Note

Selling as a Systematic Process

Describes a systematic approach to selling. The author, a former IBM salesman, believes that selling requires progressing through a series of stages, which culminate in "getting the order." Describes several techniques useful in managing this progression. View Details
Keywords: Planning; Sales
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Bhide, Amar, and Michael Alter. "Selling as a Systematic Process." Harvard Business School Background Note 395-091, October 1994. (Revised March 1998.)
  • 1992
  • Chapter

Understanding and Influencing Group Process

By: John J. Gabarro and Anne Harlan
Keywords: Groups and Teams; Power and Influence
Citation
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Gabarro, John J., and Anne Harlan. "Understanding and Influencing Group Process." In Managing People and Organizations, edited by J. J. Gabarro. Boston, MA: Harvard Business School Press, 1992.
  • 1991
  • Chapter

Innovation Processes in Multinational Corporations

By: S. Ghoshal and C. A. Bartlett
Keywords: Multinational Firms and Management; Innovation and Invention; Business Processes
Citation
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Ghoshal, S., and C. A. Bartlett. "Innovation Processes in Multinational Corporations." In A Diagnostic Approach to Organizational Behavior. 3rd ed. Edited by Judith R. Gordon. Needham, MA: Allyn & Bacon, 1991.
  • August 2017 (Revised December 2018)
  • Case

Tamarin App: Natural Language Processing

By: Srikant M. Datar and Caitlin N. Bowler
In this case, students explore the challenges of using sentiment analysis to monitor and understand public perception around a software application, Tamarin SEO App. Technical topics include building a filtering classifier using naive Bayes and sentiment analysis This... View Details
Keywords: Data Science; Branding; Data Analytics; Analytics and Data Science; Brands and Branding; Analysis; Perception; Planning
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Datar, Srikant M., and Caitlin N. Bowler. "Tamarin App: Natural Language Processing." Harvard Business School Case 118-015, August 2017. (Revised December 2018.)
  • September 2006
  • Exercise

"Shad" Process Flow Design (A)

By: Roy D. Shapiro
Provides detailed instructions to prepare for factory demonstration day. A rewritten version of an earlier exercise. View Details
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Shapiro, Roy D. "Shad" Process Flow Design (A). Harvard Business School Exercise 607-025, September 2006.
  • 1994
  • Article

Lead-Time Models of Business Processes

By: Roberto Verganti
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Bartezzaghi, Emilio, Gianluca Spina, and Roberto Verganti. "Lead-Time Models of Business Processes." International Journal of Operations & Production Management 14, no. 5 (1994): 5–20.
  • February 1999 (Revised June 2003)
  • Exercise

"Shad" Process Flow Design (C)

By: Roy D. Shapiro
Provides detailed instructions to prepare for factory demonstration day. A rewritten version of an earlier exercise. View Details
Keywords: Production
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Shapiro, Roy D. "Shad" Process Flow Design (C). Harvard Business School Exercise 699-145, February 1999. (Revised June 2003.)
  • September 1993 (Revised February 1996)
  • Supplement

Process Flow Design Exercise (B)

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Mishina, Kazuhiro. "Process Flow Design Exercise (B)." Harvard Business School Supplement 694-045, September 1993. (Revised February 1996.)
  • September 1993 (Revised September 1996)
  • Exercise

Process Flow Design Exercise (A)

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"Process Flow Design Exercise (A)." Harvard Business School Exercise 694-044, September 1993. (Revised September 1996.)
  • January 1980 (Revised August 1981)
  • Background Note

Note on the Regulatory Process

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Leone, Robert A., and John Jackson. "Note on the Regulatory Process." Harvard Business School Background Note 680-106, January 1980. (Revised August 1981.)
  • February 1988
  • Case

IBM Marketing Organization (B): Process

By: Frank V. Cespedes
Keywords: Marketing Strategy; Information Technology Industry
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Cespedes, Frank V. "IBM Marketing Organization (B): Process." Harvard Business School Case 588-061, February 1988.
  • December 1991 (Revised October 1998)
  • Case

Eli Lilly and Co.: Manufacturing Process Technology Strategy--1991

By: Gary P. Pisano, Steven C. Wheelwright and Jonathan West
Outlines the evolution of Lilly's corporate manufacturing strategy over the past decade. The corporate vice president of manufacturing must decide on the next phase of Lilly's strategy for the early 1990s, as well as to what extent and what role process development... View Details
Keywords: Cost vs Benefits; Management Practices and Processes; Industry Structures; Product Development; Production; Research and Development; Competitive Advantage; Corporate Strategy; Manufacturing Industry
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Pisano, Gary P., Steven C. Wheelwright, and Jonathan West. "Eli Lilly and Co.: Manufacturing Process Technology Strategy--1991." Harvard Business School Case 692-056, December 1991. (Revised October 1998.)
  • 2000
  • Article

The Organizational Fitness Profiling Process

By: Michael Beer
Citation
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Beer, Michael. "The Organizational Fitness Profiling Process." Comportamento Organizacional e Gestão 6, no. 1 (2000).
  • April 1994
  • Supplement

Process Flow Design Exercise, Videotape

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Mishina, Kazuhiro. "Process Flow Design Exercise, Videotape." Harvard Business School Video Supplement 695-512, April 1994.
  • 2004
  • Chapter

Whither Governance: Process or People?

By: William W. George
Keywords: Governance
Citation
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George, William W. "Whither Governance: Process or People?" In Leadership and Governance from the Inside Out, edited by Robert Gandossy and Jeffrey Sonnenfeld. New York: John Wiley & Sons, 2004.
  • February 1999 (Revised September 2006)
  • Exercise

"Shad" Process Flow Design (B)

By: Roy D. Shapiro
Provides detailed instructions to prepare for factory demonstration day. A rewritten version of an earlier exercise. View Details
Keywords: Production
Citation
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Shapiro, Roy D. "Shad" Process Flow Design (B). Harvard Business School Exercise 699-144, February 1999. (Revised September 2006.)
  • July 1992
  • Teaching Note

Ceramics Process Systems (B) TN

By: Kim B. Clark
Teaching Note for (9-691-006). View Details
Keywords: Manufacturing Industry
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Clark, Kim B. "Ceramics Process Systems (B) TN." Harvard Business School Teaching Note 693-006, July 1992.
  • November 1989
  • Case

NYNEX: An Executive Development Process

By: D. Quinn Mills and G. Bruce Friesen
Keywords: Executive Education; Leadership Development; Telecommunications Industry
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Mills, D. Quinn, and G. Bruce Friesen. "NYNEX: An Executive Development Process." Harvard Business School Case 490-020, November 1989.
  • 2006
  • Chapter

An Opportunity-Based Strategy Process for Innovation

By: D. Quinn Mills
Keywords: Innovation Strategy; Opportunities; Management Practices and Processes
Citation
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Mills, D. Quinn. "An Opportunity-Based Strategy Process for Innovation." In Strategic Management in the Innovation Economy, edited by Thomas H. Davenport, Marius Liebold, and Sven Voepoel. New York: John Wiley & Sons, 2006.
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