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  • Web

Faculty & Research

primed-recall experiment about cyberattack risk. In line with our theory of similarity-based retrieval and simulation, experiences and their measured similarity to the cued event help account for experience effects, priming effects, and... View Details
  • Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
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  • 30 Jul 2013
  • First Look

First Look: July 30

Rucker Abstract—Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less... View Details
Keywords: Anna Secino
  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

biomedical research institute. We measured employees’ daily work locations using building-badge swipe data, as well as various work and work-life outcomes via biweekly surveys. We found that each employee’s individual outcomes—such as... View Details
Keywords: by Kristen Senz
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

matched employer-employee literature for handling large data sets, we identify bank-specific shocks for each year in our sample. Combining the Spanish input-output structure and firm-specific measures of upstream and downstream exposure,... View Details
Keywords: Sean Silverthorne
  • Article

Assent-maximizing Social Choice

By: Katherine A. Baldiga and Jerry R. Green
We take a decision theoretic approach to the classic social choice problem, using data on the frequency of choice problems to compute social choice functions. We define a family of social choice rules that depend on the population's preferences and on the probability... View Details
Keywords: Decision Choices and Conditions; Theory; Measurement and Metrics; Mathematical Methods; Society
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  • 13 May 2014
  • First Look

First Look: May 13

maintaining a long-term strategic plan is of value in thwarting such investors. Executives and directors are advised to analyze their corporations from the point of view of an activist investor, to create harmony within the board of directors, and to View Details
Keywords: Sean Silverthorne
  • 15 Aug 2023
  • Research & Ideas

Why Giving to Others Makes Us Happy

donating a lump sum, and telling employees after that fact. “That’s not likely going to feel as good,” Whillans says. 2. People prefer to have a choice about helping others People seem to express greater happiness when they have control... View Details
Keywords: by Michael Blanding
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

beneficial effect reverses (i.e., cost transparency backfires) when it is revealed that a firm's profit margins are high relative to those of its competitors. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=48019 Paying Up for Fair Pay: Consumers... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2016
  • First Look

January 19, 2016

likely to engage in misconduct. We validate portfolio choice as a measure of risk preferences by correlating actual high-stakes investment choices (average $700,000 U.S.) to conventional laboratory lottery... View Details
Keywords: Sean Silverthorne
  • 12 May 2008
  • Research & Ideas

Accounting Information as Political Currency

total—were more likely to understate their earnings in the two quarters prior to the election. Such "downward earnings management," as it is known in accounting, seems to have been motivated by the desire of contributing firms to not taint View Details
Keywords: by Martha Lagace
  • 20 Jun 2023
  • Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

numbers, but by natural language, by stories.” The human mind’s love of stories over statistics can have serious implications that go beyond the question of the best approach for leaders. The preference for anecdote over stats can fuel... View Details
Keywords: by Scott Van Voorhis
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

standard results on double marginalization and pricing of complementary goods, a platform that already has exclusive access to content may prefer to relinquish control over pricing and associated revenues from the content to the content... View Details
  • Web

Entrepreneurial Management - Faculty & Research

Entrepreneurial Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Fall 2025 Article The Rise of Remote Work: Evidence on Productivity and Preferences from Firm and Worker Surveys By: Alexander... View Details
  • September 2022
  • Article

The Power and Limits of Expertise: Swiss–Swedish Linking of Vehicle Emission Standards in the 1970s and 1980s

By: Mattias Näsman and Sabine Pitteloud
Recent decades have witnessed increased public concern about vehicle emissions and growing frustration with political inaction and business preferences for the status quo. This article provides historical perspective on such regulatory dynamics by analyzing the Swiss... View Details
Keywords: Business And The Environment; Business And Society; Emission Reduction; Automobiles; Standard Setting; Norm-enforcement; Regulation; Expertise; Experts; Business and Government Relations; Environmental Regulation; Standards; Auto Industry; Switzerland; Sweden
Related
  • 13 Jan 2003
  • Research & Ideas

The Subconscious Mind of the Consumer (And How To Reach It)

reveal that they don't even look at alternatives to the chosen brand. Another option uses physiological or response latency measures. These often reveal that what consumers actually believe or think, as measured by unconscious physical... View Details
Keywords: by Manda Mahoney
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

best adapt to differences in the basic institutions of capitalism and consumer preferences across countries as well as within them. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707521 Hallstead... View Details
Keywords: Martha Lagace
  • 30 Aug 2016
  • First Look

August 30, 2016

Rapidly Developed Patient-Centered Outcome Measures By: Shah, Kevin P., Tracy E. Spinks, and Thomas W. Feeley Abstract—In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing View Details
Keywords: Carmen Nobel
  • Web

FAQs - Alumni

Alumni Directory, go to the "Contact" section. Under the following tabs, check/adjust your preferences as indicated: "Digital" Non-HBS Contact Email: Make sure the email listed here is your preferred email... View Details
  • Web

Business, Government & the International Economy - Faculty & Research

assimilation? To answer this question, we assemble novel data from the Catholic directories to measure the presence of Italian Catholic churches in the US between 1890 and 1920, when four million Italians moved to America, and... View Details