Preference Measurement - Publications - Faculty & Research

Article

Market Heterogeneity and Local Capacity Decisions in Services

We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details

Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States

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09 Jun 2015
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First Look: June 9, 2015

beneficial effect reverses (i.e., cost transparency backfires) when it is revealed that a firm's profit margins are high relative to those of its competitors. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=48019 Paying Up for Fair Pay: Consumers... View Details

Keywords: Sean Silverthorne

13 May 2014
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First Look: May 13

maintaining a long-term strategic plan is of value in thwarting such investors. Executives and directors are advised to analyze their corporations from the point of view of an activist investor, to create harmony within the board of directors, and to View Details

Keywords: Sean Silverthorne

30 Jul 2013
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First Look: July 30

Rucker Abstract—Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less... View Details

Keywords: Anna Secino

09 Jan 2018
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First Look at New Research and Ideas, January 9, 2018

matched employer-employee literature for handling large data sets, we identify bank-specific shocks for each year in our sample. Combining the Spanish input-output structure and firm-specific measures of upstream and downstream exposure,... View Details

Keywords: Sean Silverthorne

12 May 2008
Research & Ideas

Accounting Information as Political Currency

total—were more likely to understate their earnings in the two quarters prior to the election. Such "downward earnings management," as it is known in accounting, seems to have been motivated by the desire of contributing firms to not taint View Details

Keywords: by Martha Lagace

Article

Assent-maximizing Social Choice

By: Katherine A. Baldiga and Jerry R. Green

We take a decision theoretic approach to the classic social choice problem, using data on the frequency of choice problems to compute social choice functions. We define a family of social choice rules that depend on the population's preferences and on the probability... View Details

Keywords: Decision Choices and Conditions; Theory; Measurement and Metrics; Mathematical Methods; Society

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15 Aug 2023
Research & Ideas

Why Giving to Others Makes Us Happy

donating a lump sum, and telling employees after that fact. “That’s not likely going to feel as good,” Whillans says. 2. People prefer to have a choice about helping others People seem to express greater happiness when they have control... View Details

Keywords: by Michael Blanding

20 Jun 2023
Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

numbers, but by natural language, by stories.” The human mind’s love of stories over statistics can have serious implications that go beyond the question of the best approach for leaders. The preference for anecdote over stats can fuel... View Details

Keywords: by Scott Van Voorhis

19 Jan 2016
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January 19, 2016

likely to engage in misconduct. We validate portfolio choice as a measure of risk preferences by correlating actual high-stakes investment choices (average $700,000 U.S.) to conventional laboratory lottery... View Details

Keywords: Sean Silverthorne

17 Apr 2007
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First Look: April 17, 2007

best adapt to differences in the basic institutions of capitalism and consumer preferences across countries as well as within them. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707521 Hallstead... View Details

Keywords: Martha Lagace

01 Feb 2011
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First Look: Feb. 1

standard results on double marginalization and pricing of complementary goods, a platform that already has exclusive access to content may prefer to relinquish control over pricing and associated revenues from the content to the content... View Details

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Finance - Faculty & Research

Aparna Krishna This paper evaluates a low-cost, customized soil nutrient management advisory service in India. As a methodological contribution, we examine whether and in which settings satellite measurements may be effective at... View Details

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

Preference for Established Structure. Measures preference for operating in more established and structured business environments rather than a View Details

Keywords: by HBS Working Knowledge

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FAQs - Alumni

Alumni Directory, go to the "Contact" section. Under the following tabs, check/adjust your preferences as indicated: "Digital" Non-HBS Contact Email: Make sure the email listed here is your preferred email... View Details

13 Jan 2003
Research & Ideas

The Subconscious Mind of the Consumer (And How To Reach It)

reveal that they don't even look at alternatives to the chosen brand. Another option uses physiological or response latency measures. These often reveal that what consumers actually believe or think, as measured by unconscious physical... View Details

Keywords: by Manda Mahoney

Web

Negotiation, Organizations & Markets - Faculty & Research

experiences and their measured similarity to the cued event help account for experience effects, priming effects, and the interaction of the two in shaping beliefs. 2025 Working Paper The Invention of Corporate Governance By: Yueran Ma... View Details

30 Aug 2016
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August 30, 2016

Rapidly Developed Patient-Centered Outcome Measures By: Shah, Kevin P., Tracy E. Spinks, and Thomas W. Feeley Abstract—In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing View Details

Keywords: Carmen Nobel

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved customer... View Details

Keywords: by Dina Gerdeman

September 2022
Article

The Power and Limits of Expertise: Swiss–Swedish Linking of Vehicle Emission Standards in the 1970s and 1980s

By: Mattias Näsman and Sabine Pitteloud

Recent decades have witnessed increased public concern about vehicle emissions and growing frustration with political inaction and business preferences for the status quo. This article provides historical perspective on such regulatory dynamics by analyzing the Swiss... View Details