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- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
initial response to reports that customers were having trouble with the antennae on Apple's iPhone 4, its latest "superproduct." It was reported that he commented that iPhone 4 users would have to learn not to hold the phone by its lower... View Details
- 26 Jun 2013
- Op-Ed
A Roadmap for Afghanistan’s Economic Future
Uzbek energy and gas to India in particular. So, how can a job-creating infrastructure be created efficiently to reverse the country's precipitous decline? First, leverage existing successes. Roshan, for example, is a rags-to-riches mobile View Details
Keywords: by Tarun Khanna
- 10 Nov 2008
- Research Event
Social Media Leads the Future of Technology
set the context for the ensuing discussion. Today, millions of Web users generate free content, and we are witnessing an "explosion" in video and cell phone use, he continued, with more than 100 million smartphones already in... View Details
Keywords: by Martha Lagace
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
You can't see them, but we've all used "software platforms" over the last few decades, whether they are embedded in the Windows operating system, a cell phone, or game machine. In a new book, the authors term software platforms... View Details
- 11 Oct 2006
- Research & Ideas
U.S. Tops Business Competitiveness Index 2006
higher levels in the future," according to the report. Among the dozens of variables analyzed are production process sophistication, per capita Internet and cell phone use, intensity of local competition, financial market... View Details
Keywords: by Sean Silverthorne
- 03 Mar 2011
- Research & Ideas
HBS Faculty on Revolution in the Middle East and North Africa
declining. Banking and other financial services are now more important to the national economy. Security forces initially fired upon demonstrators, but withdrew after President Obama intervened with a phone call to the king. Some... View Details
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
consequences of correcting these erroneous beliefs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53126 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By:... View Details
Keywords: Sean Silverthorne
- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
operatives getting out in the communities and face-to-face contacts. Phone banks were de-emphasized. "It was a historic moment for the 2008 and 2012 elections in the way ground troops were utilized," Chung... View Details
Keywords: by Dina Gerdeman
- 29 Feb 2016
- HBS Case
Bigbelly's Big Bet on the Digital Trash Can
money” is not always a convincing pitch for cities. “The reality is, 80 percent of a city’s operating budget is people,” says Weiss. “When you say, ‘save money,’ what they hear is ‘lay off people.’ That doesn’t mean it shouldn’t be done... View Details
- 05 Dec 2005
- Research & Ideas
VCs Survey Post-Bubble Opportunities
Even if you have a great deal of money, the best entrepreneurs won't care—they'll just want a good partner. And that comes by building a reputation over time: "It's all about performance—it's easy for an entrepreneur to make a few View Details
- 11 Feb 2002
- Research & Ideas
Secrets of the Successful Businesswoman
change; be resilient; and make every decision based on whether or not it's good for the business." If you take the extra time to staff the best people rather than operate in the interests of expediency, you'll save yourself trouble... View Details
Keywords: by Martha Lagace
- 10 Jun 2002
- Research & Ideas
Reinventing the Industrial Giant
reach the Internet and request in-car traffic updates, news headlines, weather reports, sports scores, stock quotes, and e-mail." On the face of it, OnStar has huge potential. There is no denying the popularity of cell phones and... View Details
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
Keywords: by Michael Blanding
- 09 Jun 2015
- First Look
First Look: June 9, 2015
changed competitive environment the company faced in smartphones and mobile phones. The strategy shift would include transitioning Nokia's phone operating system to Microsoft Windows and closing View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
achieved a 41% year-on-year growth. Yemeksepeti operated with an EBITDA margin of over 50%. Although the company had introduced other revenue streams over the years, commissions remained as the main source of income. Aydin believed that,... View Details
Keywords: Re: Multiple Faculty
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
a huge amount of operating costs. “They have a phone number and an email for customer service, and that’s about it,” says Viceira. “The main way they communicate with customers is through a blog.” Secondly,... View Details
- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
was level, and he took advantage. Eventually he would build Akfen Holding, today one of the biggest infrastructure construction and operations companies. “As an outsider in the previous era, this was a fantastic opportunity,” says Felix... View Details
Keywords: by Sean Silverthorne
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
you think back before smart phones and tablets, shopping on line was much less convenient. Today online shopping is omnipresent. Now as we have our discussion, I can use my smartphone to order tonight's dinner and a necktie for the... View Details
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
consider other constituencies too: e.g., vendors who are stuck operating under the big players’ rules; innovators, who can’t make their better ‘mouse trap’ available to the world without the resources of the big players; citizens, whose... View Details
Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
so that volunteers (often customers, but also others) can easily contribute content (opinions and ratings for Zagat guides), "stuff for sale" (eBay online marketplace), behavioral data (Google's search engine algorithm), and even resources (Skype's... View Details
Keywords: by Jim Heskett