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- 01 Dec 2016
- News
Vive la Madeleine!
company. You have to play the right card at the right time.” His car phone rings. It’s Marie, back at the factory. They’re down a worker for tomorrow’s schedule, and she’s having trouble finding a replacement. That morning, the problem... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone... View Details
- 04 Dec 2020
- News
Hour by Hour
allow him to earn his high school degree through night courses. After one particularly frustrating temp gig—working as a forklift operator with no training—he remembered a restaurant in Albany, New York, that rehired him every summer and... View Details
- 06 Nov 2014
- News
Building a Startup Community Beyond Commencement
as big benefits. But even with the early positive response, Goldstein still sees this as “version 1.0” of the Launch Lab. “We need to better understand the behaviors and needs of the community,” she says. The lab is already undergoing some responsive physical changes,... View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
term familiar to every good HBS student. With its relatively low price tag (about $2.8 million) and low operating costs (40 percent less than existing small jets), the twin-engine Mustang and other “very light jets” (VLJs) represent a... View Details
- 01 Feb 2000
- News
Jerry Shafir: A Simmering Success Story
ready-to-heat soups, shipping an average of thirty thousand gallons each week. Shafir - himself a study in constant motion - plans to move his operation to a roomier location in nearby Chelsea early this year. Despite adding a $2.5... View Details
Keywords: Deborah Blagg
- 22 Aug 2019
- News
Getting There
the notion that the mobile phone revolution might help unlock a chronic problem in Southeast Asia: safe and reliable on-demand transportation. They launched Grab in Malaysia in 2012. In its earliest days, the company offered an app to... View Details
- 01 Mar 2010
- News
Noted & Quoted
computing and mobility. That has the potential to change the economics of the Internet business and to redistribute profits yet again.” — HBS professor David Yoffie talking about the potential economic effects of people increasingly relying on mobile View Details
- 01 Jun 2005
- News
Profiles from the Class of 2005
economics graduate from Duke University, he was just three days away from launching a Wall Street career when the phone rang. Marilyn Quayle, the mother of a varsity lacrosse teammate, called to ask Flannery to be chief aide to her... View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
search was made during the dinner; yet within weeks, the first CEO was interviewing for the telecom post, which he only learned about later through a headhunter's phone call. Why would the telecommunications company use a search firm to... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
labels and schedules home pickups. The Times called thredUP an example of how “shopping is changing in the wake of the Great Recession,” with Americans burnt out by their decades-long spending spree. In a phone interview in early January,... View Details
- 01 Sep 2012
- News
On a Sound Track
time. I had worked closely on day-to-day operations with the firm’s founder since 2005, so I was up to speed on most things, including the public offering. But being up to speed on something and owning ultimate responsibility are two... View Details
- 01 Jun 2003
- News
Up Against The Firewall
else’s problem — until now. A phone call from the IT department reports that your company’s computer systems have been accessed by an intruder. Troves of business and financial data, your customers’ as well as your own, have been... View Details
- 26 Jul 2011
- News
An Entrepreneur of the Arts
In 2010, she founded Growing Through Arts , a company that helps children learn about and explore the arts through books, e-books, toys, games and mobile phone applications. Saying “I am thrilled to bring the love of dance to children... View Details
- 01 Jun 2015
- News
Screen Grab
models from which they were born,” says Cheng, citing the convention of the 2-hour movie and 30-minute or 1-hour TV sitcom or drama. “Now we have the factor of a mobile phone and a shorter format.” The question then turns on the best... View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
- 01 Mar 2012
- News
Capitalism’s New Agenda
hundreds of millions of rural poor into the market system (as China Mobile did by bringing mobile phone service to the Chinese countryside), that brought medicine where it had been unaffordable (which the Indian pharmaceutical firm Cipla... View Details
- 01 Sep 2007
- News
To The Rescue
Each day, the chaos that is one sliver of modern India arrives in the form of 13,000 phone calls to the tranquil 37-acre campus of the Emergency Management and Research Institute (EMRI) outside Hyderabad in the southern state of Andhra... View Details
- 01 Jan 2004
- News
Donald P. Nielsen, MBA 1963
broken were education and medicine," Nielsen recalls. "But education seemed too big a nut to crack." Settling on medicine, Nielsen and Cramer pored over the Seattle phone book to find a research and development company they could buy and... View Details
- 01 Feb 1997
- News
Made, Not Born: HBS Courses and Entrepreneurial Management
resources." Michael P. Cassidy (MBA '91), general manager of the Computer Telephony Product Group at Artisoft, Inc., a maker of tools that connect phones to computers, took these lessons to heart when he created his own company, Stylus... View Details
- 25 Sep 2009
- News
Are You Being Served?
private-sector customer service? After all, it wasn’t so long ago that letters or phone calls to virtually any state agency might simply go unanswered. (And truth be told, the private sector often wasn’t much better.) After my... View Details