Publications

May 2006
Article

The Changing Structure of the Legal Services Industry and the Careers of Lawyers

By: George P. Baker and Rachel Parkin

Keywords: Change; Law; Employees; Personal Development and Career; Organizational Structure; Legal Services Industry

Web

Guidelines for Choosing Resources - Research Computing Services

SAS nodes, and can run for an unlimited length of time. Fairshare Without additional intervention, schedulers usall dispatch jobs by FIFO - first in, first out. This can lead to persons dumping hundreds or... View Details

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

Web

RCS Offboarding Checklist - Research Computing Services

Usage and Policies RCS Offboarding Checklist RCS would like to wish well to those who are departing for new opportunities and congratulate graduates! In anticipation of your departure from HBS, we'd like to... View Details

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to... View Details

February 2018
Teaching Note

Still Leading Series—Issues in Transitioning to New Forms of Service Later in Life

By: Rosabeth Moss Kanter, Rakesh Khurana, James Honan and Ai-Ling Jamila Malone

The Still Leading case series includes an introductory note, “Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life” and 10 supplementary cases that cover the transition of highly accomplished and prolific leaders (Hon. Robert McDonald, Hon.... View Details

Keywords: Leadership; Personal Development and Career; Transition

01 Dec 2006
News

New on the Web at Alumni Career Services

HBS alumnae seeking to return to the workforce and all alumni interested in board positions now have new tools on the Alumni Career Services Web site to assist in their search. The “on-rampers” résumé... View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

November 2012 (Revised July 2014)
Case

Doing Deals and Leading Teams at XAF Partners

By: Boris Groysberg and Kerry Herman

Private equity firm XAF Partners, created out of the 2003 merger of Shanghai-based Xuan Partners and AF Group, a spin out of the Shanghai-based, emerging market-focused private equity arm of a large European bank, had grown steadily over the last decade, establishing... View Details

Keywords: Professional Service Firms; Leading Teams; Producing Managers; Delegation; Giving And Receiving Feedback; Managing Performance; Leadership; Work-Life Balance; Managerial Roles; Talent and Talent Management; Service Operations; Time Management; Performance; Financial Services Industry; Asia

Educators

Web

Software Environments via Conda - Research Computing Services

also create, use, and share your own conda environments, e.g., to facilitate reproduction of your analyses, to keep software requirements separate for different projects,or to install specialized software that is not already available on... View Details

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

September 2007 (Revised October 2017)
Case

Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life

By: Rosabeth Moss Kanter and Lance Pierce

Identifies the challenges for experienced leaders who transition from their primary income-earning careers to a next phase of public service or social-purpose work, based on interviews and published sources. View Details

Keywords: Leadership Development; Personal Development and Career; Transition; Social Entrepreneurship; Social Enterprise; Society

Educators

November 1995
Case

First Pacific Company Limited: From Letters of Credit to Personal Communications Networks

By: Michael Y. Yoshino and Carin-Isabel Knoop

Keywords: Financial Services Industry

Web

Changing Permissions on the HBSGrid - Research Computing Services

on a desktop. Changing permissions recursively If a person has a number of files in various directories and subdirectories in a project space, a command can be issued from 'top' directory of the project... View Details

February 2014
Teaching Note

Leadership in Law: Amy Schulman at DLA Piper

By: Boris Groysberg and Robin Abrahams

This teaching note provides a discussion plan and rich conceptual background for the "Leadership in Law: Amy Schulman at DLA Piper" case. Topics covered include definitions of success, lifespan career development, team leadership, managing professional service firms,... View Details

Keywords: Professional Service Firm; Team Leadership; Women And Leadership; Career Planning; Law; Leadership; Personal Development and Career; Gender; Service Industry