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  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • 25 Jun 2013
  • First Look

First Look: June 25

http://www.people.hbs.edu/amusacchio/Leviathan/toc.htm 2006 pub Inflated Applicants: Attribution Errors in Performance Evaluation by Professionals By: Swift, S. A., D. Moore, Z. Sharek, and F. Gino Abstract—When explaining others' behaviors, achievements, and failures,... View Details
Keywords: Anna Secino
  • 29 Jan 2007
  • Research & Ideas

The Business Press Is a Watchdog that Bites

When tales of financial fraud hit the newsstands, business people and academics usually assume that it was analysts or auditors who brought the wrongdoing to light. Journalists, they believe, are only repeating what they've been told.... View Details
Keywords: by Martha Lagace; Journalism & News; Publishing

    Waze Connected Citizens Program

    Di-Ann Eisnor, Director of Growth at Waze, founded the company’s Connected Citizens Program (CCP), a data-sharing partnership that provided officials with traffic incident and congestion data in exchange for data on anticipated road closures, re-routing, etc.... View Details
    • 12 Jun 2018
    • First Look

    New Research and Ideas, June 12, 2018

    expert center on cultivating an analytic mindset. In the present research the authors explore the benefit to enthusiasts of moving beyond analytics to cultivate a holistic style of processing. In the taste... View Details
    Keywords: Dina Gerdeman
    • Career Coach

    Matt Spielman

    the globe.   To complement his training as a certified executive coach, Matt draws upon his operating experience working as a Chief Marketing Officer, Chief Revenue Officer, SVP Strategy & Innovation and Chief People Officer.    Matt... View Details
    Keywords: Consumer Products; Entertainment / Media; Entrepreneurship; Financial Services (All); Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Sports; Technology; Venture Capital; Financial Services (All)
    • 13 Feb 2024
    • Research & Ideas

    Breaking Through the Self-Doubt That Keeps Talented Women from Leading

    percent of qualified women applied for the expert job, compared with 22 percent of qualified men. However, 29 percent of women from the applicant pool responded when the team provided clear guidance on the required qualifications in its ad, instructing View Details
    Keywords: by Kara Baskin
    • 14 May 2013
    • Blog Post

    The Self-Discovery Process

    that helped me build my résumé. I had countless cups of coffee with people in different industries to hear first-hand about them and the company they worked for. It was a very busy two months, but very productive. The process of... View Details
    Keywords: Consulting
    • 05 Jul 2023
    • HBS Case

    What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

    an analytical orientation often find comfort in data, leaning on numbers or models to develop a plan that provides the best chance for success (e.g., “data is king”). Contextual. Individuals with a contextual orientation tend to focus on... View Details
    Keywords: by Ben Rand
    • 15 May 2018
    • First Look

    New Research and Ideas, May 15, 2018

    Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54490 May–June 2018 Harvard Business Review Structure That's Not Stifling: How to Give Your People Essential Direction—Without Shutting Them Down By: Gulati, Ranjay... View Details
    Keywords: Dina Gerdeman
    • December 2023
    • Article

    When Should the Off-Grid Sun Shine at Night? Optimum Renewable Generation and Energy Storage Investments

    By: Christian Kaps, Simone Marinesi and Serguei Netessine
    Globally, 1.5 billion people live off the grid, their only access to electricity often limited to operationally-expensive fossil fuel generators. Solar power has risen as a sustainable and less costly option, but its generation is variable during the day and... View Details
    Keywords: Energy; Renewable Energy
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    • 10 Dec 2013
    • First Look

    First Look: December 10

    from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics... View Details
    Keywords: Sean Silverthorne
    • 21 Dec 2010
    • First Look

    First Look: December 21

    self-control) in one domain subsequently reduces one's capacity to regulate behavior in other domains. One reason is that people have limited self-regulatory resources, and self-regulatory failure occurs when these resources become... View Details
    • Teaching Interest

    Negotiation

    By: Kevin P. Mohan

    Managerial success requires the ability to negotiate. Whether you are forging an agreement with your suppliers, trying to ink a deal with potential customers, raising money from investors, managing a conflict inside your firm, or resolving a dispute that is headed... View Details

    • Web

    Value-Based Health Care - Institute For Strategy And Competitiveness

    and then costs are based on the people involved in providing care for specific events.... See All Publications Cases & Teaching Notes Martini Klinik Prostate Cancer Care 2019 June 2019 HBS Case Collection Since its establishment in 2005,... View Details
    • October 2018
    • Case

    BreezoMeter: Making Air Pollution Data Actionable

    By: Frank V. Cespedes, Allison M. Ciechanover and Margot Eiran
    The case focuses on an Israeli startup that provides actionable air pollution data and forecasts. The company has over 50 enterprise customers and its tool reached a million people daily in 67 countries. The co-founders wrestle with which markets and customers to focus... View Details
    Keywords: Startups; Entrepreneurship; Business Startups; Pollutants; Analytics and Data Science; Sales; Marketing; Decision Choices and Conditions; Technology Industry; Israel; United States
    Related
    • Winter 2021
    • Editorial

    Introduction

    By: Michael A. Wheeler
    This issue of Negotiation Journal is dedicated to the theme of artificial intelligence, technology, and negotiation. It arose from a Program on Negotiation (PON) working conference on that important topic held virtually on May 17–18. The conference was not the... View Details
    Keywords: Artificial Intelligence; Information Technology; Negotiation; AI and Machine Learning
    Related
    • 28 Nov 2016
    • Blog Post

    Why We Recruit: Wayfair

    internet sector since 1995 and have created a company culture deeply rooted in technology. Tech, data and analytics inform everything we do and are critical to our rapid growth and share gain. We are headquartered in Boston with locations... View Details
    Keywords: Consumer Products / Retail
    • 28 May 2024
    • In Practice

    Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

    ‘yes’ The venture capital and startup job market is particularly slow this year. I am reaching into my network more than in prior years to put students in touch with people in the industry. Down rounds and layoffs in tech have been in the... View Details
    Keywords: by Rachel Layne
    • 26 May 2015
    • First Look

    First Look: May 26

    serve as the glue across functions and business units. But without clarity about strategy and the ability to articulate strategy, people can only pick up random, disconnected cues about priorities, and alignment is then hit-and-miss,... View Details
    Keywords: Sean Silverthorne