Pay As You Go - Publications - Faculty & Research

05 Jun 2019
Research & Ideas

If Your Customers Don't Care What You Charge, What Should You Charge?

rarely featured in business research, but they were the ideal study subject for MacKay and Remer. “One reason for using retail gasoline was that if we can show that consumer inertia is important for a relatively simple product like retail gasoline, then View Details

Keywords: by Kristen Senz; Energy

29 Jan 2014
Working Paper Summaries

The Rising Cost of Consumer Attention: Why You Should Care, and What You Can Do about It

Keywords: by Thales S. Teixeira

07 Jun 2019
Book

Are You a Digital Manager?

teams within and sometimes outside their organization. This raises questions like: How will you innovate? How will you bring out the best ideas in your teams working together near and far? How will View Details

Keywords: by Martha Lagace

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and... View Details

Keywords: by Jill Avery and Richard Edelman

21 Dec 2009
Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

In fact, it makes it worse. Q: What if rating agencies were paid by investors rather than by bond issuers? Wouldn't that stop forum shopping? A: In theory, yes. The people who are being served by the rating agencies, the investors, should View Details

Keywords: by Roger Thompson; Banking; Financial Services

January 2020 (Revised March 2020)
Case

LOLA: Do You Know What's in Your Tampon?

By: Leonard A. Schlesinger and Aldo Sesia

LOLA is a direct-to-consumer (DTC) business launched in 2015. What started as a company to provide women with organic and transparent material-labeled tampons via a subscription model, had, by 2019 evolved to include additional menstrual and sexual wellness products.... View Details

Keywords: Direct-to-consumer; Channels; Disruption; Business Model; Brands and Branding; Internet and the Web; Strategy; Retail Industry; United States; Canada

Citation

Educators

Purchase

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

part of a much larger problem, as I've tried to suggest, and will require new thinking about the design of compensation systems and processes within the boards through which compensation is determined. Yet if View Details

Keywords: by Kim B. Clark

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

the right word—and I had to negotiate about this. That experience gave me a sense that you can't be a passive person, even with the best of physicians. You have to understand what's View Details

Keywords: by Sean Silverthorne; Health

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

continues. "I try to show students that it doesn't work that way—you have to go meet people where they are and then all move together. You have to connect with them before View Details

Keywords: by Julia Hanna

12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

masses.” “Everybody thinks that [successful people] have perfect lives, but if you look inside their own heads, you’re going to see the same problems that everybody else has.” Written for a broad audience,... View Details

Keywords: by Avery Forman

14 Jan 2022
Interview

Why We Need to Think of the Office as a Tool, with Very Specific Uses, Interview with Adi Ignatius

By: Tsedal Neeley and Adi Ignatius

HBR professor Tsedal Neeley has focused for years on a pair of essential business imperatives: how to go global, and how to become truly digital. More recently she has established herself as an expert in the nitty gritty aspects of the new workplace – how to hire and... View Details

Keywords: Technology Adoption; Buildings and Facilities; Organizational Change and Adaptation

Citation

25 Aug 2003
Research & Ideas

Should You Sell Your Digital Privacy?

you by stores, researchers, and credit agencies belongs to those companies, not to you. They in turn resell that information to others. So if our personal information is such an asset, shouldn't we benefit from our asset View Details

Keywords: by Manda Salls & Sean Silverthorne; Advertising

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

performing as a whole, may not hold much value when an employee goes to exercise them, Rouen says. They also can be complicated to administer from legal and tax perspectives. Employees are skeptical of programs that trade wages or... View Details

Keywords: by Avery Forman

06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

as ’the five whys’ in the Toyota production system, usually gets you there. We’ve found that when you dig into the problem, the learning plateaus when you’ve reached the root.... View Details

Keywords: by Kristen Senz

07 Mar 2005
What Do You Think?

Should Business Management Be Regarded as a Profession?

soon, Cesar Franco commented, "Certification is a great idea...Some senior managers make millions, so let them justify their pay by being certified to do their job." Others suggested that the point is moot; many practitioners of... View Details

Keywords: by James Heskett

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

the cheese as it matures: It can sweat, it can form bubbles, or, worst of all, it can swell so much that it cracks. Every flaw lowers the value of the cheese, regardless of the going market rate. Too many... View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

the topic based on his own experience as an outdoor wilderness instructor, an area in which the cost of failure is too high for people to learn only from their own experience. “Trial and error is not the way View Details

Keywords: by Michael Blanding; Health

02 Jul 2024
Book

Five Essential Elements to Build the Capital You Need to Lead

leadership capital and the 5 Cs, which is designed to take you far along that quest, takes place here in the day-to-day of putting one building block on top of another. This investment in yourself will start to show some early returns... View Details

Keywords: by Dina Gerdeman

27 Jul 2015
Research & Ideas

The ‘Promotion’ That Makes You Feel Bad

fundamental to everything that an organization does that when you start to introduce a shift in the language, as many companies do, we need to understand how it plays out for the individual, for groups and... View Details

Keywords: by Roberta Holland

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

research coauthored by Julian Zlatev, assistant professor at Harvard Business School. In addition, people perceive extroverts as inauthentic, adopting personas that suit their situation, according to the findings. "They may be gregarious,... View Details

Keywords: by Pamela Reynolds

Publications