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  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

must get out and meet customers on their home turf—in their homes, on job sites, in their offices. Here the CEO has to set an example. AG Lafley, CEO of Procter & Gamble, reinstituted consumer home... View Details
Keywords: by John Quelch
  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

matching system for New England, correcting public school choice programs in New York and Boston, and tackling markets for new medical residents, economists, and lawyers. That same year, Christine L. Exley and Elena Battles launched a... View Details
Keywords: by Carmen Nobel; Retail
  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

self-quarantine in sometimes unsafe home environments, anxiety about the virus and re-openings, and disconnection from treatment all are triggers and will contribute to substantial increases in substance use disorder (SUD) cases,... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 08 Nov 2017
  • Research & Ideas

Handgun Waiting Periods Prevent Hundreds of Homicides Each Year

Gun Deaths, which was published in the Proceedings of the National Academy of Sciences. Expanding the waiting period policy to all 50 US states would prevent more than 900 additional gun homicides per year, the study says. Making people pause before they can take View Details
Keywords: by Dina Gerdeman
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

of a Leadership Team BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 franchises... View Details
Keywords: Sean Silverthorne
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

difference between a customer's decision to shop in a store rather than online. This is a key issue at a time when many potential customers will walk into a store, use their smartphone to snap a photo of a product they like, then return View Details
Keywords: by Carmen Nobel; Health
  • 27 Dec 2015
  • Research & Ideas

The Most Popular Stories and Research Papers of 2015

touched controversial issues including gender equality and the conflicting emotions experienced both by women who work and those who stay home to raise families. Other popular stories, listed below, looked at such diverse topics as the... View Details
  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

of hospitals rather than a more holistic view of the sector. "We need [talented managers in] hospices and retail clinics and nursing homes and skilled nursing facilities and biotech, medical devices, and... View Details
Keywords: by Paul Guttry; Health; Education
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

b01/en/common/item_detail.jhtml?id=808033 The Home Depot, Inc. Harvard Business School Case 608-093 For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service.... View Details
Keywords: Sean Silverthorne
  • 12 May 2009
  • First Look

First Look: May 12, 2009

http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709050 Relational Investors and Home Depot (A) Harvard Business School Case 409-076 In 2006, amidst shareholder upset over CEO Robert Nardelli's compensation and View Details
Keywords: Martha Lagace
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

has proven to be unexpectedly fragile in a way that I think nobody I know really understood," Light said. To illustrate his point about the interlocking nature of housing and the U.S. financial system, Light said that for decades beginning in the 1930s, the ratio... View Details
Keywords: by Martha Lagace; Financial Services
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

than prescriptions picked up at a pharmacy. Nevertheless, when home delivery is offered on an opt-in basis, the take-up rate is only 6%. We study a program that makes active choice of either home delivery or... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2015
  • First Look

September 29, 2015

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49708 Published first online September 16, 2015 Journal of the American Medical Informatics Association Incorporating Longitudinal Pediatric View Details
Keywords: Sean Silverthorne
  • 18 Oct 2011
  • First Look

First Look: October 18

them opportunities to learn. In this paper, we investigate how these two strategies may bring different productivity benefits over time. For our empirical analyses, we use two-and-a-half years of transaction data from a Japanese bank's View Details
Keywords: Sean Silverthorne
  • 23 Jun 2009
  • First Look

First Look: June 23

to choose a home page provided by a competitor). The second principle focuses on opportunity: specifically, opportunity that is facilitated by giving developers platform access and the ability to innovate and build on platform... View Details
Keywords: Martha Lagace
  • 27 Aug 2014
  • Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

is that participants write up their own case studies—an opportunity usually reserved for faculty. Some of the 18 cases published or in development in the "The Great East Japan Earthquake" series include reports on Google Japan and Yahoo!; Oisix, an online... View Details
Keywords: by Sean Silverthorne; Energy; Utilities; Retail
  • 17 Jan 2012
  • First Look

First Look: January 17

abstract is not available at this time. Read the paper: http://www.francescagino.com/uploads/4/7/4/7/4747506/ayal_gino_chapter.pdf What Business Schools Can Learn from the Medical Profession Author:Nitin Nohria Publication:Harvard... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

University of North Carolina at Chapel Hill. “When this type of work is outsourced it should not be viewed as a mere commodity.” Teleradiology is the reading and interpretation of CT, MRI, X-ray, and other diagnostic images. Increasingly, View Details
Keywords: by Paul Guttry; Health
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

At the beginning of January, over two hundred senior executives and government officials from around the globe met at Harvard Business School for the fortieth annual Agribusiness Seminar. They represented every facet of the "global food system"—from... View Details
Keywords: by Staff; Agriculture & Agribusiness
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

Medicine program allows patients to record their blood pressure at home and share readings with their medical providers in real time. A year and a half after launching the program, the health system’s... View Details
Keywords: Sean Silverthorne

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