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- All HBS Web
(2,338)
- People (4)
- News (546)
- Research (1,309)
- Events (7)
- Multimedia (1)
- Faculty Publications (662)
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually instructs the caller to "Press 1... View Details
- 17 Apr 2017
- News
Jeff Immelt Wants a Radical Transformation of GE
Jeff Immelt (MBA 1982) wants to change just about everything at GE, from its image as a slow-moving corporate behemoth, to the focus of its core businesses, to the location of its corporate offices. In May, the company that made the first... View Details
- 19 Aug 2010
- News
Marketing Analysis Tools for Managers
- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 01 Jun 2012
- News
Think Locally, Act Globally
valuation of US$10.7 billion, Bharti purchased from Zain, a Kuwaiti firm, its mobile operations in 16 African nations. “It would have taken us years to achieve Zain’s scale,” Mittal explains. “Furthermore, our business model fit... View Details
- 01 Dec 2013
- News
Curing Health Care
professional network for physicians.) Each year, Rock Health selects about 20 companies from thousands of applications to receive backing in the form of funding (grants up to $20,000 or convertible notes of $100,000) and services (office space, View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
Administration. Serafeim teaches Reimagining Capitalism: Business and Big Problems, one of several electives in the MBA Program that focus on environmental and social challenges. Given the surge of student interest in the topic, Serafeim,... View Details
Keywords: April White
- 01 Sep 2007
- News
Back from the Brink
Enterprise (June 2007) reported in its survey of the “BE Industrial/Service 100.” So ZeroChaos redirected its focus (selling its services to major corporations rather than small businesses), introduced innovative, customer-friendly... View Details
- 01 Sep 2004
- News
Home Sweet (Modular) Home
we need.” With almost three years of operational experience, the ten-person company has adapted and survived. A pending project for 42 multifamily affordable-housing units would cause the firm to triple in size by year’s end. While... View Details
- 01 Jun 2010
- News
Noted & Quoted
“You are kidding me. I went to Harvard Business School. I’m the reason the microwave tray rotates.” — Actor ALEC BALDWIN as Jack Donaghy, 30 Rock, from the episode “Don Geiss, America and Hope.” “Women are using (an MBA) not only for finance but also to work in... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,... View Details
Keywords: Jennifer Myers
- 01 Mar 2011
- News
Two Kinds of Green
“We wanted to find a new home for the business.” As it happens, he continues, Clorox was in the process of a significant shift in its strategic focus to brands associated with more natural, healthy, and sustainable lifestyles, such as its... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Artificial intelligence is driving the latest seismic shift in the way companies conduct business. As major tech firms View Details
Keywords: Susan Young
- 18 Nov 2020
- News
Founders, Apply the Scientific Method to Your Startup
- 01 Jun 2017
- News
Case Study: Something New
affordable prices, a unique offering in the otherwise crowded wedding industry. But custom design creates ongoing operational challenges. As it grows, should Anomalie leverage its supply-chain advantages to create a line of off-the-rack... View Details
Keywords: April White
- 01 Dec 2017
- News
2017 in Finance: Helping Consumers Improve Their Financial Life
Large consumer banks have historically collected a lot of data on their customers, which they have used to sell standardized products. Increasingly, however, we have seen new entrants using customer data to help the consumer and provide them with customizable products... View Details
- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions View Details
- 01 Oct 2020
- News
Are You Really Innovating Around Your Customers’ Needs?
- 01 Mar 2007
- News
Security Chief
acquisitions. Today, the company Parker leads from its headquarters in Bradenton, Florida, offers a wide range of products to protect people and property, has 6,500 employees, operates in 35 countries, and generates annual sales... View Details