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  • All HBS Web  (2,317)
    • News  (565)
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    • Events  (16)
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  • March 1994 (Revised November 1994)
  • Case

Komatsu Ltd. (A): Target Costing System

Komatsu, a leading manufacturer of construction equipment, seeks to expand aggressively through the 1990s. Key to its competitiveness is a strict adherence to target costs throughout the product development process. Komatsu conducts several design-for-manufacturability... View Details
Keywords: Cost; Machinery and Machining; Expansion; Product Development; Manufacturing Industry
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Cooper, Robin. "Komatsu Ltd. (A): Target Costing System." Harvard Business School Case 194-037, March 1994. (Revised November 1994.)
  • 2014
  • Working Paper

Hidden Structure: Using Network Methods to Map System Architecture

By: Carliss Baldwin, Alan MacCormack and John Rusnak
In this paper, we describe an operational methodology for characterising the architecture of complex technical systems and demonstrate its application to a large sample of software releases. Our methodology is based upon directed network graphs, which allows us to... View Details
Keywords: Complexity; Applications and Software; Product Design
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Baldwin, Carliss, Alan MacCormack, and John Rusnak. "Hidden Structure: Using Network Methods to Map System Architecture." Harvard Business School Working Paper, No. 13-093, May 2013. (Revised April 2014.)
  • March 1994 (Revised October 1994)
  • Case

Nissan Motor Co. Ltd.: Target Costing System

Describes Nissan's sophisticated target costing system in the context of new product introduction. On the basis of consumer analysis and a life cycle contribution study, Nissan conducts an exhaustive analysis of component costs to determine whether a new model can be... View Details
Keywords: Cost; Product Development; Manufacturing Industry; Auto Industry; Japan
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Cooper, Robin. "Nissan Motor Co. Ltd.: Target Costing System." Harvard Business School Case 194-040, March 1994. (Revised October 1994.)
  • May 1993 (Revised October 1993)
  • Case

Vanity Fair Mills: Market Response System

Describes the "Quick Response" program developed by Vanity Fair Mills (VFM), a division of the VF Corp. Beginning in 1989, VFM reorganized its manufacturing systems, invested heavily in computer and telecommunications equipment, and formed "partnership" agreements with... View Details
Keywords: Organizational Change and Adaptation; Logistics; Distribution Channels; Manufacturing Industry
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Buzzell, Robert D. "Vanity Fair Mills: Market Response System." Harvard Business School Case 593-111, May 1993. (Revised October 1993.)

    The Execution Premium: Linking Strategy to Operations for Competitive Advantage

    From HBSP: " In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their... View Details
    • June 2011 (Revised January 2013)
    • Case

    Home Essentials: Building a Global Service Business with Local Operations

    By: Lynda M. Applegate, William R. Kerr and David Lane
    Chris Exline founded Home Essentials, a furniture rental business targeted toward expatriates, in Singapore but rapidly moved the base of operations to Hong Kong. The company was highly successful in Singapore and Hong Kong and then pursued rapid global expansion.... View Details
    Keywords: Growth Management; Renting or Rental; Corporate Governance; Global Strategy; Failure; Singapore; Hong Kong
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    Applegate, Lynda M., William R. Kerr, and David Lane. "Home Essentials: Building a Global Service Business with Local Operations." Harvard Business School Case 811-078, June 2011. (Revised January 2013.)
    • June 2004
    • Case

    AT&T's Transmission Systems Business Unit (A)

    By: Rogelio Oliva, Elizabeth Keating and James Quinn
    The newly appointed director of the project dedicated to reducing product development time for AT&T's Transmission Systems Business Unit (TSBU) is trying to decide how best to sustain the momentum of its Achieving Process Excellence (APEX) teams. During the past three... View Details
    Keywords: Quality; Groups and Teams; Performance Improvement; Business Processes; Product Development; Telecommunications Industry
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    Oliva, Rogelio, Elizabeth Keating, and James Quinn. "AT&T's Transmission Systems Business Unit (A)." Harvard Business School Case 604-098, June 2004.
    • 30 Apr 2018
    • Blog Post

    HBS Grad Drives Lori Systems to Success

    "how can we change the system to prevent refugee crises in the first place?" That insight pushed Josh to "look for a systems-wide, macro-level shift I could be a part of." Eschewing the Peace Corps path, he chose a... View Details
    • 24 Aug 2009
    • Research & Ideas

    SuperCorp: Values as Guidance System

    Strategic Value Of Values: A New Guidance System By Rosabeth Moss Kanter Any company can say it has values, but what Banco Real did was to embed them in business practice and make them credible to the skeptics inside and outside of their... View Details
    Keywords: by Rosabeth Moss Kanter
    • September 1992
    • Case

    Kodak Business Imaging Systems Division

    By: Marie-Therese M. Flaherty and Steven C. Wheelwright
    Describes Kodak's decision regarding a manufacturing site for some of its products. Compares several types of products (with different cost structures) and several worldwide locations (with different characteristics). Provides a framework (model) for comparing and... View Details
    Keywords: Framework; Production; Product; Global Range; Supply Chain Management; Factories, Labs, and Plants; Electronics Industry
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    Flaherty, Marie-Therese M., and Steven C. Wheelwright. "Kodak Business Imaging Systems Division." Harvard Business School Case 693-043, September 1992.
    • 12 Oct 1999
    • Research & Ideas

    Decoding the DNA of the Toyota Production System

    The Toyota Production System is a paradox. On the one hand, every activity, connection, and production flow in a Toyota factory is rigidly scripted. Yet at the same time, Toyota's operations are enormously... View Details
    Keywords: by H. Kent Bowen & Steven Spear; Manufacturing; Transportation; Auto
    • August 1994
    • Case

    Topcon Corporation: Production Control System

    By: Robin Cooper and Robert S. Kaplan
    Keywords: Production
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    Cooper, Robin, and Robert S. Kaplan. "Topcon Corporation: Production Control System." Harvard Business School Case 195-082, August 1994.
    • October 2006 (Revised March 2007)
    • Case

    The ColorMatch Hair Color System

    By: Clayton M. Christensen and Matthew Beecher
    Describes the challenge of finding the right market for a product. View Details
    Keywords: Decision Choices and Conditions; Innovation and Invention; Markets; Product; Beauty and Cosmetics Industry
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    Christensen, Clayton M., and Matthew Beecher. "The ColorMatch Hair Color System." Harvard Business School Case 607-030, October 2006. (Revised March 2007.)
    • November 15, 2022
    • Article

    What Really Makes Toyota’s Production System Resilient

    By: Willy C. Shih
    Toyota has fared better than many of its competitors in riding out the supply chain disruptions of recent years. But focusing on how Toyota had stockpiled semiconductors and the problems of other manufacturers, some observers jumped to the conclusion that the era of... View Details
    Keywords: Supplier Relationships; Manufacturing; Supply Chain; Production; Auto Industry; United States; Japan
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    Shih, Willy C. "What Really Makes Toyota’s Production System Resilient." Harvard Business Review Digital Articles (November 15, 2022).
    • Fast Answer

    Social Entrepreneurship & Systems Change

    255, 255);">Our Portfolio" tab outlines funding areas. New Profit -  venture philanthropy organization that invests in breakthrough leaders and systems change initiatives View Details
    • March 2010 (Revised August 2010)
    • Supplement

    Systems Infrastructure at Google (B)

    By: Linda A. Hill and Emily Stecker
    This case is a thick description of how a Senior Vice President of Engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's use of encouraging two teams of engineers to develop competing... View Details
    Keywords: Innovation Leadership; Infrastructure; Management Teams; Leadership Development; Information Technology Industry
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    Hill, Linda A., and Emily Stecker. "Systems Infrastructure at Google (B)." Harvard Business School Supplement 410-111, March 2010. (Revised August 2010.)
    • January 2012 (Revised September 2012)
    • Case

    Aadhaar: India's 'Unique Identification' System

    By: Tarun Khanna and Anjali Raina
    Keywords: Business Government Relations; Information; Information Technology; Organizational Design; Infrastructure; Leadership Style; Business and Government Relations; Change Management; Crime and Corruption; Identity; Projects; Information Management; Information Technology Industry; India
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    Khanna, Tarun, and Anjali Raina. "Aadhaar: India's 'Unique Identification' System." Harvard Business School Case 712-412, January 2012. (Revised September 2012.)
    • June 2007 (Revised October 2007)
    • Case

    Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

    By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein
    Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details
    Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston
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    Bohmer, Richard M.J., F. Warren McFarlan, and Julia Rose Adler-Milstein. "Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center." Harvard Business School Case 607-150, June 2007. (Revised October 2007.)
    • October 1994 (Revised March 1999)
    • Case

    Ritz-Carlton: Using Information Systems to Better Serve the Customer

    By: W. Earl Sasser, Thomas O. Jones and Norman Klein
    Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
    Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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    Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
    • February 1993 (Revised September 1994)
    • Case

    Hewlett-Packard Imaging Systems Division: Sonos 100 C/F Introduction

    By: Frank V. Cespedes and Marie Bell
    The marketing manager for the Imaging Systems business unit (ISY) at Hewlett-Packard Medical Products Group is considering channel strategy and channel management issues raised by the upcoming introduction of a new cardiac imaging product. Product marketing's plans... View Details
    Keywords: Marketing Channels; Product Marketing; Product Launch; Market Entry and Exit; Distribution Channels; Sales; Competitive Strategy
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    Cespedes, Frank V., and Marie Bell. "Hewlett-Packard Imaging Systems Division: Sonos 100 C/F Introduction." Harvard Business School Case 593-080, February 1993. (Revised September 1994.)
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