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Publications

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  • All HBS Web  (844)
    • News  (177)
    • Research  (548)
    • Events  (8)
    • Multimedia  (5)
  • Faculty Publications  (275)

Show Results For

  • All HBS Web  (844)
    • News  (177)
    • Research  (548)
    • Events  (8)
    • Multimedia  (5)
  • Faculty Publications  (275)
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  • 01 Jun 2016
  • News

Case Study: On the Table

consider a partnership with a bank, building your own payment gateway, or taking cash on delivery. A lot of e-commerce companies in India take cash on delivery for online orders. —Kiran Brahmandam (GMP 15, 2013) Partner with home goods... View Details
  • 01 Mar 2016
  • News

Case Study: Paper Chase

operates four sales kiosks in the Boston area, with mobile retail teams that visit local fairs and markets. The kiosks offer a valuable in-person experience with a high conversion rate for the $8–$13 cards. The split between in-person and... View Details
  • 01 Oct 2002
  • News

Jeremiah P. Murphy, Jr.

available online (www.thecoop.com). He may also expand retail operations as the University's Cambridge/Allston footprint grows. “One of the reasons the Coop has survived this long is its ability to respond... View Details
  • 01 Feb 1999
  • News

Entrepreneurs Speak at HBS

increasingly imitated "direct-access" business model. Designed to deal directly with the customer via phone or the Internet, Dell shuns intermediaries such as retailers and distributors and builds computers according to the customer's... View Details
  • 01 Sep 2003
  • News

Alumni Navigator Takes Off

Staying in touch with the School’s network of 65,000 graduates just got a lot easier. Directory search, the most popular feature on the Alumni Web site, now uses the same cutting-edge technology that powers searches on Barnes & Noble.com, IBM.com, and other major View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2017
  • News

2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping

innovation is accelerating rapidly, and means big changes and challenges for the sector. We are seeing rapid changes both in traditional retailers and in startups. The largest traditional retailers are... View Details
Keywords: Ron Johnson (MBA 1984), founder and CEO, Enjoy
  • 01 Dec 2017
  • News

Ask the Expert: Human Intelligence

(PLDA 15, 2013) SESERI: E-commerce—and retail, more broadly—is one of the areas that will benefit the most from AI. It will enable retailers to provide much better experiences to consumers. For instance, AI will be able to predict what I... View Details
Keywords: April White
  • 29 Apr 2021
  • News

Equal Partner

angel investor, and a senior advisor at Republic, an online investment platform, Aditya certainly had the necessary expertise to identify and foster promising founders. But she had to wonder, “Why me? Why now?” She recalls asking a... View Details
Keywords: Diversity; Inclusion
  • 01 Mar 2016
  • News

How Do I Get Your Job?

McKinsey before coming to HBS. Beck, cofounder and CEO of beauty retailer Bluemercury, tells Uberoi, a member of the student-run Retail & Luxury Goods Club, how she went from consultant to entrepreneur to... View Details
Keywords: April White; Nonstore Retailers; Nonstore Retailers
  • 02 Nov 2015
  • News

Making Higher Ed Accessible to Africans

ambitious and bold—both criteria that have framed Royster’s career from the start. His initial break with convention occurred after his first year in college, when he took a year off from Duke to work retail near his hometown, in Newton,... View Details
Keywords: Jill Radsken
  • 01 Sep 2020
  • News

Giving Amazon the Boot

When the coronavirus pandemic led many brick-and-mortar retailers to close their doors, consumers turned to online shopping in record numbers—US ecommerce sales rose by 31.8 percent between the first and... View Details
Keywords: Lisa Scanlon Mogolov; Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

in an Omnichannel World, Vol. 8 edited by Santiago Gallino and Antonio Moreno, Sicupira Family Associate Professor, Technology and Operations Management Unit Springer Series in Supply Chain Management The world of retailing has changed... View Details
  • 01 Sep 2018
  • News

Ask the Expert: Delivering the Goods

to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t... View Details
Keywords: Jen McFarland Flint
  • 01 Mar 2009
  • News

Local Customs

“We want to be the Sam Adams of the auto world.” Rogers launched his Massachusetts-based company, Local Motors, with $4 million in start-up capital; its online contest (LocalMotors.com/competition.php) invites the public in various cities... View Details
Keywords: Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 01 Mar 2019
  • News

The One That Got Away

wants to open a chain of retail shops selling a commodity product you can get anywhere for 25 cents, but he will charge 2 dollars. Of course, you listen politely and then fall off your chair laughing when he leaves. [Starbucks founder]... View Details
  • 01 Dec 2014
  • News

Rethinking the Fashion Beat

fully staffed online magazine, BoF has emerged as one of fashion’s most respected and read sources, delivering reviews of runway collections, profiles of industry insiders, and news and analyses of markets both established and emerging to... View Details
Keywords: Alyssa Giacobbe; fashion; Retail Trade
  • 01 Dec 2013
  • News

14 for '14

author detailing his current four-year journey through all 54 African countries at Africa54.com "Consumers will acquire a greater appreciation of targeted, personal marketing. A growing number of advertisers will embrace online marketing... View Details
Keywords: Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 01 Mar 2012
  • News

Speak English, Please!

Image by Chuan Khoo / Getty Images Learning to Speak the Language of Business In March 2010, CEO Hiroshi Mikitani (MBA 1993) stood in front of his employees at online retail giant Rakuten’s Tokyo... View Details
Keywords: Kim Girard; Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 01 Sep 2012
  • News

High Honors

launched Tokyo-based Rakuten, a 10,000-person company that began as an online shopping mall and now includes banking, travel, e-book, and credit card divisions. With a market capitalization of approximately $14 billion in fiscal year... View Details
Keywords: Susan Young; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 01 Dec 2000
  • News

Bottom-Line Beauty

discussed the technology purchasing decisions she made when equipping her company, a "clicks-and-bricks" retailer of high-end, hard-to-find beauty products. The Washington, D.C.-based firm now has two boutiques in the nation's capital, as... View Details
Keywords: Retail Trade; Retail Trade
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