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  • All HBS Web  (409)
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    • News  (106)
    • Research  (220)
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  • Faculty Publications  (58)

Show Results For

  • All HBS Web  (409)
    • People  (1)
    • News  (106)
    • Research  (220)
    • Events  (1)
  • Faculty Publications  (58)
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  • 17 Aug 2010
  • First Look

First Look: August 17

explanations of workplace silence. We discuss implications of these results for theory and practice and suggest directions for future research. Paper not available   Working PapersPlatform Envelopment Authors:Thomas Eisenmann, Geoffrey Parker, and Marshall Van Alstyne... View Details
Keywords: Martha Lagace
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

their artificial reality (AR) annotation products on mobile phones. AT&T, Cisco, and Zoom have enhanced their network capabilities for increased demand in bandwidth. In addition, numerous small businesses like restaurants and home... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 29 Apr 2014
  • First Look

First Look: April 29

explore how individuals process failed experiences as a potential source of learning. Drawing on attribution theory, we conceptualize the differential impact that internal (self-focused) and external (factors outside of one's control)... View Details
Keywords: Sean Silverthorne
  • 02 Jul 2013
  • First Look

First Look: July 2

personal connections amongst U.S. politicians have a significant impact on Senate voting behavior. Networks based on alumni connections between politicians are consistent predictors of voting behavior. We estimate sharp measures that... View Details
Keywords: Anna Secino
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

that the corporate social network had disrupted hierarchical structures and that the site was overloaded with information. To begin to remedy these problems, Høylie’s team modified the group architecture and issued guidance for platform... View Details
Keywords: Dina Gerdeman
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

relationship between green business and governments. The struggles of entrepreneurial pioneers have rarely proved profitable, as they were forced to compete with conventional businesses that ignored negative environmental externalities... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2011
  • First Look

First Look: September 27

case:http://cb.hbsp.harvard.edu/cb/product/811060-PDF-ENG InnoCentive.com (B) Karim R. Lakhani and Eric LonsteinHarvard Business School Supplement 612-026 InnoCentive.com enables clients to tap into internal and external solver View Details
Keywords: Sean Silverthorne
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

we now see an industry back on its heels, massively disrupted by an external force so unprecedented it is almost unfathomable. The severity of this business interruption will continue to endure and be further complicated by the mandate of... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

identified as central for their customers. As I show in my book, you don't always have to bust silos; in most instances, you sometimes have to simply find ways to bridge them. Ultimate success cannot come without a supple organization that has fluid internal and View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

exploratory projects, after indirectly experiencing these shocks. Rather than turning to external acquisitions, these competing firms appear to reshuffle their own drug portfolios—moving resources away from the affected therapeutic area... View Details
Keywords: Dina Gerdeman
  • 07 Jun 2011
  • First Look

First Look: June 7

offices, for their business units, and for the company as a whole. The case also discusses HPCL's use of digital technology to enhance employee communication; its leaders' increased emphasis on direct, "one-to-one" interaction with employees; and some of the... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

more akin to an Apple, a Tesla, or a Nest, or a GoPro—where it’s a consumer product that has the foundation of sexy hardware technology and sexy software technology,” he is quoted in a book published today, Competing in the Age of AI: Strategy and Leadership When... View Details
Keywords: by Dina Gerdeman
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

the limits of attempts by outside governments to improve business and political conditions in other countries. Answering them, however, required a long and detailed romp through the history of US involvement with what Secretary of War Henry Stimson described as... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

disciplined look beyond the usual suspects to figure out who might really matter: potential and actual parties, internal and external players, principals and agents, decision makers and influencers, allies and blockers, and high- and... View Details
Keywords: by Martha Lagace
  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

the company has built over time, which is largely embedded in its software code libraries. This base is critical to internal innovation, as it makes product development more efficient and powerful. Additionally, it spawns external... View Details
Keywords: by Sean Silverthorne
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

to win? You can think about this in terms of technology standards, and those lessons are likely to have insight for creating standards in other domains like labor and environment. For instance, we learned how networks of firms have... View Details
Keywords: by Martha Lagace
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal... View Details
Keywords: by Sean Silverthorne
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

start; landing stretch assignments; and building a network of developmental relationships. In framing each of these four challenges from the point of view of the emerging leader, I hope to underscore my belief that management, especially... View Details
Keywords: by Linda Hill
  • 30 Oct 2019
  • Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

postmortem, Eisenmann recommends that entrepreneurs seek honest feedback from as many people involved in the venture as possible. This helps entrepreneurs close any memory gaps and challenge the human tendency to blame external factors.... View Details
Keywords: by Danielle Kost
  • 10 Jan 2022
  • Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

company takes that create unintended consequences for others—can be good or bad. An example of a positive externality is reduced healthcare costs for everyone when employees are required to get COVID-19 vaccines. A negative View Details
Keywords: by Lane Lambert
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