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- All HBS Web
(543)
- People (1)
- News (158)
- Research (312)
- Events (1)
- Multimedia (1)
- Faculty Publications (22)
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- 03 Mar 2003
- Research & Ideas
Top Ten Legal Mistakes Made by Entrepreneurs
intelligent choices of where they think their markets are, and how much money to spend at an early stage in order to insure that the brand is available in those markets. #4: Disclosing inventions without a... View Details
Keywords: by Staff
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
"If the other team ended up paying that money they were making a mistake." Business schools began teaching negotiation in the 1980s, when it was presented as a straightforward economic analysis. Assuming the other side was... View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
experience. Moreover, doctors tend to deviate to follow two common ordering strategies: shortest expected processing time and batching similar cases. Choosing the shortest tasks first is particularly detrimental for speed. Batching is... View Details
Keywords: Sean Silverthorne
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
available to researchers do not contain sufficient information to conduct the kinds of analyses we have demonstrated here. So if we want to move beyond the US in studying inequalities, similar high-quality data from other countries needs to be made publicly available... View Details
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
learned--and that many of these skills require executives to rethink their conception of what a superb leader actually does. Developing and practicing these skills requires hard work and may demand that talented executives overcome some degree of discomfort and even... View Details
Keywords: by Carmen Nobel
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
Yet amid all these measures of customer success, some companies lose sight of the ultimate objective: to make a profit from selling products and services. In their zeal to delight customers, these companies actually lose money with them.... View Details
Keywords: by Robert S. Kaplan
- 26 Feb 2013
- First Look
First Look: Feb. 26
acquisition (CPA). However, these standard online advertising metrics are plagued with attribution problems and do not account for dynamics. These issues can easily lead firms to overspend on some actions and thus waste money, and/or underspend in others, leaving View Details
Keywords: Sean Silverthorne
- 18 May 2016
- Research & Ideas
Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior
makes us more likely to misbehave in the future. ©iStockphoto/Brian Jackson In a follow-up laboratory study, participants played a game in which they could make money by successfully predicting the outcome of a computerized coin toss.... View Details
Keywords: by Carmen Nobel
- 25 Jan 2010
- Research & Ideas
A Macroeconomic View of the Current Economy
ask the Japanese, the Chinese, and some others for their goods, and they give them to us. And then they lend us the money to buy them. We are both borrowing—literally borrowing in financial terms from, particularly, the Asians—and getting... View Details
Keywords: by Sean Silverthorne
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
industry's biggest challenges: targeting customers who are likely to be interested in what is being sold and measuring the effectiveness of an ad campaign. Improved technology promises to solve the age-old problem once stated by retailer John Wanamaker: Half of the... View Details
Keywords: by Susan Young
- 10 Mar 2021
- Research & Ideas
Key to Doing Your Best at Work? Be Yourself
Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or personal styles, or think twice about sharing honest opinions at... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
items in order to complete a so-called “Global Survival Kit”—in other words, a pseudo-set. This page had a globe on it, too, but instead of location markers, it featured a line that grew closer to circumnavigating the globe each time an... View Details
Keywords: by Carmen Nobel
- 11 Jun 2018
- Research & Ideas
Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas
pains to bedeck in holiday spirit. “Samsung has more active US patents than any other firm,” says Cohen, the L.E. Simmons Professor at HBS. “They have also been sued more than any other firm.” Many of these suits were by so-called patent trolls—companies that buy... View Details
- 06 Nov 2008
- Op-Ed
Selling Out The American Dream
been hijacked in countless political speeches from an embodiment of America's core values into a crass appeal to materialism and easy gratification. Right-wing politicians touting the American Dream consistently advocate lower taxes. The more View Details
Keywords: by John Quelch
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
receive money conveniently. In order to use the service, the customer hands his money to the agent, plus a transfer fee (about 40 cents). Through a computerized process secured... View Details
- 04 Apr 2012
- Research & Ideas
When Founders Recruit Friends and Family as Investors
the legend of the Spanish conquistador Hernando Cortez, who, after arriving in South America with 700 men seeking to conquer the continent for Spain, ordered them to burn their boats so they could not even think of retreat. One founder... View Details
Keywords: by Noam Wasserman
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
characterized quite often by turbulent situations. When you are negotiating in a turbulent environment, you feel reassured if the entity you are transacting with is likely to be around tomorrow. Otherwise, what’s the point of investing time and energy and View Details
Keywords: by Sean Silverthorne
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
and Ester Faia explore the unraveling of GVCs and related disruptions to money flows caused by the coronavirus. Their paper is titled Pandemics Fragilities: The Double-Coincidence of a Halt in Hyper-specialized GVC and the... View Details
Keywords: by Sean Silverthorne
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
Quantifying performance and measuring results are no longer the sole domain of for-profit enterprises. Today, many nonprofit organizations also find themselves on the hot seat—not with stockholders but with donors who expect similar levels of accountability to show how... View Details
Keywords: by Julia Hanna
- 01 Dec 2014
- Research & Ideas
The Big Influence of Small Countries in the United Nations Secretariat
tell us a lot about which countries are actually calling the shots in world affairs. "Even if you think the UN is merely reflecting the world order instead of creating it, you should still know who is running it," says Werker.... View Details
Keywords: by Michael Blanding