Missing Data - Publications - Faculty & Research

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

go into work, will I somehow miss a promotion or really important information at work.’ I think leaders would really benefit from acknowledging those emotions directly.” Zlatev suggests that managers encourage a sense of openness by... View Details

Keywords: by Pamela Reynolds

Web

Online Management Course | HBS Online

practitioners. I thought I knew the subject relatively well and it would be a refresher. I was in for a surprise. After the first module, I realized that I did many things wrong. The most chilling thought was about missed opportunities.... View Details

17 May 2011
First Look

First Look: May 17

transaction data from a Japanese bank's home loan application processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine... View Details

Keywords: Sean Silverthorne

23 Oct 2019
Blog Post

How to Talk Gooder in Business and Life

helps scholars and firms capture and analyze conversation data online. We sat down with Professor Brooks to discuss the "How to Talk Gooder" course and to get some advice on that very topic. What is the class “How to Talk... View Details

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

When your boss asks you to meet with clients for last-minute drinks, are you tempted to clear your calendar, even if it means missing your child’s piano recital? If so, you’re among the many professionals who tend to prioritize... View Details

Keywords: by Rachel Kim Raczka

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details

Keywords: by Martha Lagace

22 Feb 2022
Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

scientist.” Missed innovation opportunities Koning, an assistant professor of business administration in the Strategy Unit at HBS, teamed up with John-Paul Ferguson of McGill University and Sampsa Samila of IESE Business School on... View Details

Keywords: by Kristen Senz

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to be resilient in both good times... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

generalize," Avery says. But that misses the point. Rather than helping researchers estimate the habits of ordinary consumers, the data from extreme customers can uncover new consumer motivations, promoting... View Details

Keywords: by Michael Blanding

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

entrepreneurs face when launching new products. Understanding what went wrong Wu and Peterson studied timelines from 314 entrepreneurs across 722 technology hardware projects from September 2010 through June 2019, all crowdfunded through Kickstarter. For each project,... View Details

Keywords: by Rachel Layne

12 Mar 2021
News

My Favorite Case

aspect you have missed or overlooked or misjudged. The best way around that is to have a roomful of colleagues smarter than you, to help figure out the best solution. —Lawrence Honig (MBA 1975) Back to top “Hambrecht & Quist” The San... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

preliminary results of the Retirement Transitions Study in August at the Academy of Management Conference in Chicago. She is still analyzing the data for a working paper with co-authors Lotte Bailyn of the Sloan School at the... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

faced challenges such as data redundancy, missing data, and the presence of irrelevant information. We then apply the model to data from a retail context and illustrate how the... View Details

Keywords: Dina Gerdeman

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

Imagine a future in which a smart marketing machine can predict the needs and habits of individual consumers and the dynamics of competitors across industries and markets. This device would collect data to answer strategic questions,... View Details

Keywords: by Kristen Senz

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

of intuition. Organizations that preclude intuition from their decision-making will never be, or cease to be, transformative." Others had a more expansive view of the role of judgment. As Donald Shaw put it, "Just because we have the technology to record... View Details

Keywords: by James Heskett

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

their careers. Even though the majority of employers and employees said they considered their organizations inclusive and fair, employees said that employers penalized caregivers, especially when their duties caused them to miss work,... View Details

Keywords: by Danielle Kost; Health

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its processes, what comes out the other... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

17 Oct 2018
Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

points, assists, fouls, and minutes played. And because players frequently change teams, it’s easy to compare how a player fares when playing for different coaches. For a paper Zhang published on the topic last year in Administrative Science Quarterly, Zhang downloaded... View Details

Keywords: by Michael Blanding; Sports

20 Jul 2021
Research & Ideas

Bankruptcy Spells Death for Too Many Businesses

melting ice cube and assets in bankruptcy that are losing value really quickly." Because the data includes judges’ names on individual filings, Antill was able to determine how specific jurists ruled. He focused on companies that sought... View Details