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Show Results For
- All HBS Web
(270)
- News (77)
- Research (166)
- Events (4)
- Multimedia (1)
- Faculty Publications (24)
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
go into work, will I somehow miss a promotion or really important information at work.’ I think leaders would really benefit from acknowledging those emotions directly.” Zlatev suggests that managers encourage a sense of openness by... View Details
Keywords: by Pamela Reynolds
- Web
Online Management Course | HBS Online
practitioners. I thought I knew the subject relatively well and it would be a refresher. I was in for a surprise. After the first module, I realized that I did many things wrong. The most chilling thought was about missed opportunities.... View Details
- 17 May 2011
- First Look
First Look: May 17
transaction data from a Japanese bank's home loan application processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine... View Details
Keywords: Sean Silverthorne
- 23 Oct 2019
- Blog Post
How to Talk Gooder in Business and Life
helps scholars and firms capture and analyze conversation data online. We sat down with Professor Brooks to discuss the "How to Talk Gooder" course and to get some advice on that very topic. What is the class “How to Talk... View Details
- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
When your boss asks you to meet with clients for last-minute drinks, are you tempted to clear your calendar, even if it means missing your child’s piano recital? If so, you’re among the many professionals who tend to prioritize... View Details
Keywords: by Rachel Kim Raczka
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details
Keywords: by Martha Lagace
- 22 Feb 2022
- Research & Ideas
Lack of Female Scientists Means Fewer Medical Treatments for Women
scientist.” Missed innovation opportunities Koning, an assistant professor of business administration in the Strategy Unit at HBS, teamed up with John-Paul Ferguson of McGill University and Sampsa Samila of IESE Business School on... View Details
Keywords: by Kristen Senz
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to be resilient in both good times... View Details
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
generalize," Avery says. But that misses the point. Rather than helping researchers estimate the habits of ordinary consumers, the data from extreme customers can uncover new consumer motivations, promoting... View Details
Keywords: by Michael Blanding
- 29 Sep 2021
- Research & Ideas
For Entrepreneurs, Blown Deadlines Can Crush Big Ideas
entrepreneurs face when launching new products. Understanding what went wrong Wu and Peterson studied timelines from 314 entrepreneurs across 722 technology hardware projects from September 2010 through June 2019, all crowdfunded through Kickstarter. For each project,... View Details
Keywords: by Rachel Layne
- 12 Mar 2021
- News
My Favorite Case
aspect you have missed or overlooked or misjudged. The best way around that is to have a roomful of colleagues smarter than you, to help figure out the best solution. —Lawrence Honig (MBA 1975) Back to top “Hambrecht & Quist” The San... View Details
- 17 Sep 2018
- Research & Ideas
Welcome to Retirement. Who Am I Now?
preliminary results of the Retirement Transitions Study in August at the Academy of Management Conference in Chicago. She is still analyzing the data for a working paper with co-authors Lotte Bailyn of the Sloan School at the... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
faced challenges such as data redundancy, missing data, and the presence of irrelevant information. We then apply the model to data from a retail context and illustrate how the... View Details
Keywords: Dina Gerdeman
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
Imagine a future in which a smart marketing machine can predict the needs and habits of individual consumers and the dynamics of competitors across industries and markets. This device would collect data to answer strategic questions,... View Details
Keywords: by Kristen Senz
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
of intuition. Organizations that preclude intuition from their decision-making will never be, or cease to be, transformative." Others had a more expansive view of the role of judgment. As Donald Shaw put it, "Just because we have the technology to record... View Details
Keywords: by James Heskett
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
their careers. Even though the majority of employers and employees said they considered their organizations inclusive and fair, employees said that employers penalized caregivers, especially when their duties caused them to miss work,... View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its processes, what comes out the other... View Details
- 17 Oct 2018
- Research & Ideas
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
points, assists, fouls, and minutes played. And because players frequently change teams, it’s easy to compare how a player fares when playing for different coaches. For a paper Zhang published on the topic last year in Administrative Science Quarterly, Zhang downloaded... View Details
- 20 Jul 2021
- Research & Ideas
Bankruptcy Spells Death for Too Many Businesses
melting ice cube and assets in bankruptcy that are losing value really quickly." Because the data includes judges’ names on individual filings, Antill was able to determine how specific jurists ruled. He focused on companies that sought... View Details
Keywords: by Rachel Layne
- 04 Nov 2013
- Research & Ideas
The Real Cost of Bribery
that launch anticorruption efforts grow their businesses more slowly than firms that don't, especially in regions where bribery is the expected norm. “If you think of the cost [of bribery] as just fines and regulatory actions, you're View Details
Keywords: by Carmen Nobel