Memory - Publications - Faculty & Research

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

leading economies. But will it continue to receive the attention of policymakers once they conclude that it is not the creator of the "factory jobs" of our memory and imagination? What do you think? Original Article In the current... View Details

Keywords: by James Heskett; Manufacturing

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

that these are the most difficult times in memory for many, if not most people. Parents struggle to balance the demands of remote work and homeschooling. Employees who live alone strain to stay focused while isolated from loved ones and... View Details

Keywords: by Boris Groysberg and Susan Seligson

18 Apr 2000
Research & Ideas

Learning in Action

those that do not, and share their findings throughout the organization. The learning that CALL collects forms a vast repository of knowledge — the Army's institutional memory — which can be drawn on as needed. This collection and... View Details

Keywords: by David A. Garvin

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

non-expert group, the researchers found. This shows what the authors called a “feasibility preference.” Novel ideas appear riskier to experts Why do experts react this way? The behavior of chess masters offers some clues, the authors say. Chess masters show better... View Details

Keywords: by Rachel Layne; Aerospace

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

summer, fall, without fail. And one of my strongest childhood memories is because I was bused to school, I was the first one into the bathroom after he'd left. So I never would see him in the morning because he was already gone. But my... View Details

Keywords: by Staff; Pharmaceutical

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

is measured in other units. For example, the capacity of a warehouse or vehicle would be measured by space provided, while memory storage would be measured by megabytes supplied. In these situations, the manager would calculate the... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

lowlights What are 1-2 highlights from your experience? This could be a memory of your first big product launch, closing a hard funding round or even just that night that all hell broke loose and you fixed a hairy bug at 2 a.m. What made... View Details

Keywords: by Julia Austin

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

they expect. But when you get exactly what you expect at a restaurant, you won’t remember a week later that you were at that restaurant.” In contrast, exceptionally great experiences stand out, create memories for years, increase loyalty,... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

Richard Feder maintains that the subscription model will gain momentum on the Internet as the memory of free service fades and the utility of new service increases. The response gives hope for those hoping to utilize the subscription... View Details

Keywords: by James Heskett

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

future. These preferences can in some cases last over decades. The report jogs your memory for your next visit or helps someone else pick up the solicitation thread. Two relationships for an educational institution that evolved over a... View Details

Keywords: by Danielle Kost

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

postmortem, Eisenmann recommends that entrepreneurs seek honest feedback from as many people involved in the venture as possible. This helps entrepreneurs close any memory gaps and challenge the human tendency to blame external factors.... View Details

Keywords: by Danielle Kost

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

using art to sharpen the intuitiveness that goes into the moment of choice." Others maintained that choosing is neither an art nor a science. Laurence McKinney said, "We ultimately base our decisions on 'feelings'" and emotions, aided by such things as... View Details

Keywords: by Jim Heskett

24 Jan 2018
Research & Ideas

How to Get People Addicted to a Good Habit

olfactory system is a powerful sensory source of both memory and pleasure and thus easily embedded into the habit loop,” the researchers explain in the paper. The experiment included 3,763 young children and their parents in 2,943... View Details

Keywords: by Carmen Nobel

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

massacre and reparations, I’m hopeful that we can all learn more about this dark period and the vexing question of how to address it,” notes Desai. While Oklahoma has acknowledged its moral responsibility, creating a memorial and giving... View Details

Keywords: by Michael Blanding

30 Jun 2003
Research & Ideas

Are You Supporting Your B Players?

Vijayaraghavan, B players are the "heart and soul" of any company. B players are loyal. They are the ones who do their work without fanfare or fuss. They are the keepers of institutional memory during hard times such as a merger... View Details

Keywords: by Martha Lagace

06 Nov 2018
Research & Ideas

8 Ways to Make Olympic Stadiums Useful After the Games End

to as “the big O” or sometimes “the big owe”) until 2006. A sense of Olympic legacy, however, has an obvious positive effect. Los Angeles Memorial Coliseum, site of the 1932 and 1984 Olympic Games, has seen continued use as an athletic... View Details

Keywords: by Julia Hanna; Sports

29 Nov 2017
Research & Ideas

How to Succeed in Business (According to a 15th Century Trade Merchant)

down, his intelligence dims and his memory becomes less quick, so that he risks committing many errors in his business.” “In a sense, these are very early concepts of corporate social responsibility,” says Harvard Business School... View Details

Keywords: by Julia Hanna

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

first made contact with the firm five years earlier. In a relationship-intensive business, service, communication, and institutional memory are necessary, but not sufficient, he says. Ultimately, quality and beauty are paramount.... View Details

Keywords: by Julia Hanna; Consumer Products

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

plug-compatibles on an original equipment manufacturer (OEM) basis, that is, to be sold as products of the European companies. With this sudden expansion of their market, the same three companies (with Toshiba and Mitsubishi Electric) concentrated on the mass... View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

strong foundation of facts and a very comprehensive search for the facts. At the same time, he was an incredibly systematic thinker and researcher, a social scientist in the truest sense of the word. If you looked at his desk at 1010 View Details

Keywords: by Sean Silverthorne

Publications