Publications

June 1992
Article

Incentive Contracts and Performance Measurement

By: George P. Baker

Keywords: Contracts; Performance; Measurement and Metrics; Motivation and Incentives

17 Jul 2012
News

How Will You Measure Your Life?

13 Mar 2013
News

Let's Be Realistic About Measuring Impact

2024
Working Paper

Measuring the Impact of Purpose

By: Ranjay Gulati, Franz Wohlgezogen and David Shin

January 1986
Article

Interests: The Measure of Negotiation

By: James K. Sebenius and David Lax

Keywords: Negotiation

2007
Working Paper

Choice, Rationality and Welfare Measurement

By: Jerry R. Green and Daniel A. Hojman

We present a method for evaluating the welfare of a decision maker, based on observed choice data. Unlike the standard economic theory of revealed preference, our method can be used whether or not the observed choices are rational. Paralleling the standard theory we... View Details

Keywords: Welfare Economics; Behavioral Economics; Psychology; Decision Making; Economics; Voting

July 2008 (Revised December 2009)
Case

Infosys' Relationship Scorecard: Measuring Transformational Partnerships

By: Francisco de Asis Martinez-Jerez, Robert S. Kaplan and Katherine Miller

This case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational partnerships from its original position as an outsourcer of end-to-end IT projects. A transformational partner helps... View Details

Keywords: Partners and Partnerships; Performance Evaluation; Attorney and Client Relationships; Job Cuts and Outsourcing; Balanced Scorecard; Competitive Strategy; Commercialization; Competitive Advantage; Economic Growth; Growth and Development Strategy; Consulting Industry; Information Technology Industry; India

Educators

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

couple of your comments, Mario, that I believe are critical to emphasize. Going back to your point about the differences and similarities of performance measurement in the for-profit and nonprofit sectors, there are three things that... View Details

Keywords: by Julia Hanna

February 2022 (Revised January 2023)
Case

Creating and Measuring Purpose at Viega

By: Ethan Rouen, Suraj Srinivasan and James Barnett

At its headquarters in Attendorn, Germany, Viega’s chairwoman Anna Viegener gathered the company’s leadership team to discuss their progress on formalizing purpose-driven leadership as a strategic driver within the organization. Viega manufactured and distributed... View Details

Keywords: Growth and Development; Employee Relationship Management; Leadership; Mission and Purpose; Expansion; Measurement and Metrics; Germany

Educators

Article

Productivity Measurement and Management Accounting

By: R. Banker, S. Datar and Robert S. Kaplan

Keywords: Measurement and Metrics; Management; Accounting

September 26, 2024
Article

A Better Way to Measure Social Impact

By: Robert S. Kaplan and Constance Spitzer

All impact investors report the financial returns from their funds and investments, and many provide metrics on intended social outcomes, such as numbers of individuals served, or quality jobs created. But investors do not supply metrics about their impacts on... View Details

Keywords: Impact Investing; Social Impact Investment; Inclusive Growth; Sustainability; Corporate Social Responsibility and Impact; Environmental Sustainability

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January 2016
Article

Incorporating Longitudinal Pediatric Patient-centered Outcome Measurement into the Clinical Workflow Using a Commercial Electronic Health Record: A Step Toward Increasing Value for the Patient

By: Kathleen Carberry, Zachary Landman, Michelle Xie, Thomas W. Feeley, John Henderson and Charles Fraser Jr.

Patient-centered outcomes measurement provides healthcare organizations with crucial information for increasing value for patients; however, organizations have struggled to obtain outcomes data from electronic health record (EHR) systems. This study describes how Texas... View Details

Keywords: Epic; Electronic Health Records; Outcomes; Value; Patient-Centered Outcomes Measurement; Value Creation; Information Technology; Health Care and Treatment; Customer Focus and Relationships; Health Industry; Texas

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September 2009 (Revised May 2011)
Supplement

Acumen Fund: Measurement in Impact Investing (B)

By: Alnoor Ebrahim and V. Kasturi Rangan

As Acumen Fund, a global venture philanthropy firm, moves forward with an investment portfolio exceeding $22 million, it runs into two critical measurement problems. First, how should it track the performance of each investment when its interest is not just the bottom... View Details

Keywords: Venture Capital; Investment Portfolio; Philanthropy and Charitable Giving; Standards; Corporate Social Responsibility and Impact; Performance Evaluation; Social Enterprise; Competition; Financial Services Industry; Kenya

Summer 2008
Article

Simple Measures for Social Enterprise

By: Brian Trelstad

August 2017
Editorial

Outcome Measurement in Value-Based Payments

By: Samyukta Mullangi, Stephen Schleicher and Thomas W. Feeley

February 1993 (Revised May 1993)
Background Note

Responsibility Centers and Performance Measurement

By: William J. Bruns Jr.

Introduces the concepts of responsibility centers and performance measurement. Expense centers, financial responsibilities such as profit centers, and investment centers are introduced, defined, and illustrated with simple examples. View Details

Keywords: Accounting; Management Systems

Educators