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  • October 2015 (Revised February 2020)
  • Teaching Note

Trouble at Tessei

By: Ethan Bernstein and Ryan Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
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  • January 2019
  • Supplement

The De Beers Group: Launching GemFair for Artisanal Diamonds

By: Benjamin C. Esty and Daniel Fisher
In April 2018, the De Beers Group launched a pilot project called GemFair to create a new supply of ethically and environmentally sourced diamonds from artisanal and small-scale mines (ASM) in Sierra Leone. Whether this project would yield a meaningful supply of rough... View Details
Keywords: Diamonds; New Business; Strategy Development; Strategy Execution; Scope; ESG; Supply; Corporate Strategy; Business Strategy; Value Creation; Corporate Social Responsibility and Impact; Mining Industry; Consumer Products Industry; Sierra Leone; United Kingdom
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  • 19 Jul 2019
  • Blog Post

Meet PRIDE, the student association for LGBTQ+ MBAs at Harvard Business School

professional development club, working to advance our members’ careers by cultivating relationships with alumni, organizations, and industries seeking diverse candidates. We are proud to maintain strong partnerships with top recruiting... View Details
Keywords: All Industries
  • 22 Apr 2021
  • Blog Post

Launching the Women in Tech Initiative at HBS

This past year the HBS Tech Club launched a new group called the HBS Women in Tech Initiative. The mission of this group is to connect women who are interested in the tech industry and to empower women with the skills, confidence, and network to pursue a View Details

    The Progress Principle

    By  Teresa M. Amabile, and Steven J. Kramer.

    Harvard Business Review Press, 2011.

    The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive... View Details

    • 14 Dec 2020
    • Blog Post

    Our Top 5 Blog Posts of 2020

    In 2020, some of our most popular articles reflect the challenges faced throughout the business world and beyond, both before and during COVID-19. This year has tested our abilities to change and adapt, and to rally together to enact View Details
    Keywords: All Industries
    • 06 Feb 2023
    • Blog Post

    Meet the Black Investment Club

    members and current club Co-Presidents, Aka Akapelwa (MBA 2023), Kendall Ernst (MBA 2023), and Alexis Coates (MBA 2023), are ready and eager to lead new and ongoing initiatives that support their Black classmates and contribute to View Details
    Keywords: Private Equity; Venture Capital; Investment Management / Hedge Fund

      Jacob M. Cook

      Jacob Cook is a Lecturer in the Marketing Unit at Harvard Business School, where he teaches the EC course Digital Marketing & AI Workshop. His work focuses on how companies design and scale customer acquisition and retention strategies using digital marketing,... View Details

      • 2016
      • Case

      Advanced Leadership Pathways: Alberto Mora and the Costs and Consequences of Torture

      By: Rosabeth M. Kanter and Benjamin Summers
      Alberto Mora's time as General Counsel of the Navy from 2001–2006 greatly influenced his mission to illuminate the policy consequences of torture. Mora's drive to restore the nation's awareness and conscience against torture was gaining traction. Prominent... View Details
      Keywords: Leadership Skills; Torture; Costs And Consequences; Humane; Restraint; Human Dignity; Treatment Of Prisoners; Prison; Repression; Opposition; Revolution; Democracy; Communism; International Affairs; Public Service; September 11; War On Terror; Operation Enduring Freedom; Guantanamo; Cuba; Coalition; Working Group; Cruelty; Interrogation; Memorandum; American Law; Authority; Authoritative; Quadrennial Defense Review; National Defense Authorization Act; Public Engagement; Advocacy; Law; Accountability; Center For The Victims Of Torture; Human Rights; Public Policy; Legality; Morality; Legal System; Tactical Military Operations; West Point; NGO; Human Rights First; American Civil Liberties Union; Human Rights Watch; Amnesty International; Constitution Project; Center For Constitutional Rights; Strategic Military Effect; National Security; Weapon; Terrorism; Prisoners Of War; Abu Ghraib; Pentagon; Ethics; Moral Sensibility; Leadership; Rights; Policy; Public Opinion; United States
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      • 17 Sep 2024
      • HBS Case

      The Climate Targets Leaders Need to Know as Regulations Loom

      As investor pressure mounts on companies to show their environmental impacts, leaders are encountering an unwieldy tangle of terms and approaches. Climate accounting basics and a dictionary of sorts can help demystify the calculations and voluntary targets that... View Details
      Keywords: by Rachel Layne
      • Research Summary

      Monica Higgins' research, teaching, and course development activities all focus on the study of careers. Her work speaks to a particular subfield within the careers academic audience-one that adopts a 'relational' approach to career theory. A relational model is... View Details
      • 24 Jul 2014
      • Blog Post

      Create a Content Marketing Strategy for your Talent Acquisitions Team

      As a talent acquisitions manager or a marketing manager within a human resources team, you’ve probably asked yourself how to reach large quantities of high quality candidates in a thoughtful and meaningful way. You’ve leveraged various... View Details
      • 14 Jul 2023
      • Blog Post

      Building a Culture of Awareness and Accountability in your Organization

      For Danika Manso-Brown (HGSE ’18), the life of an activist was one she was born into and one she has made her own. “My parents met organizing a labor union, so the work of creating justice and thinking about humanity was a central part of... View Details
      Keywords: All Industries
      • 15 Apr 2015
      • Blog Post

      Subverting Career Trajectories

      run small businesses, or worked in large banks. I’m already looking forward to staying close to my HBS friends throughout my life.Academically, what part of your HBS experience has been the most meaningful?The most View Details
      • June 2016
      • Case

      Big Spaceship: The Evolving Agency

      By: Boris Groysberg and Matthew G. Preble
      This case discusses the evolution of Big Spaceship, an advertising and marketing agency, from a product-focused business to a relationship-oriented one as clients seek deeper and more meaningful long-term partnerships. The 15-year-old company had already evolved... View Details
      Keywords: Digital Marketing; Advertising; Advertising Campaigns; Marketing; Organizational Structure; Organizational Design; Organizational Culture; Organizational Change and Adaptation; Social Media; Advertising Industry; United States; New York (city, NY)
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        Operational Transparency

        Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

        • Research Summary

        Choice, Rationality and Welfare Measurement

        By: Jerry R. Green
        For the past century, economists have used the hypothesis that individual choice is based on rationality in their calculations of individual and collective welfare. The central ideas are that actual market choice reveal underlying preferences, and with a good set of... View Details
        • August 2002
        • Article

        Creativity Under the Gun

        By: Teresa Amabile, Constance N. Hadley and Steven J. Kramer
        If you're like most managers, you've worked with people who swear they do their most creative work under tight deadlines. You may use pressure as a management technique, believing it will spur people on to great leaps of insight. You may even manage yourself this way.... View Details
        Keywords: Creativity; Innovation and Invention; Time Management; Working Conditions; Performance Evaluation
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        • 02 Aug 2013
        • Working Paper Summaries

        J. Richard Hackman (1940-2013)

        Keywords: by Ruth Wageman & Teresa M. Amabile
        • 30 Aug 2019
        • Blog Post

        3 Growing Pains from my First Year at HBS: Academic, Social, and Career

        meaningful for me. To achieve this, tried to be more intentional and deliberate about my learning. For example, one week, I had a post-it to remind myself not just to say something and relax afterward, but to make sure to listen for the... View Details