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  • All HBS Web  (623)
    • People  (5)
    • News  (236)
    • Research  (135)
    • Events  (1)
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  • Faculty Publications  (126)
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  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

matter. Now the most important aspect of reviews are the quality of the reviews, how many stars you’re getting. And then we start to come into some trouble. How does a hotel manage the quality of a person’s review? There’s a study that was done by View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 02 Jul 2001
  • Research & Ideas

George C. Lodge

prolific outpouring of twelve books as well as a host of cases and articles (including two McKinsey Awards for best article of the year in Harvard Business Review). In addition, he was one of the chief architects of Business, Government,... View Details
Keywords: by Staff
  • 26 Aug 2013
  • Lessons from the Classroom

Built for Global Competition from the Start

expected to see many entrepreneurs on the first day of class but was surprised by the students' diversity. Although about 60 percent had an active business idea they were working on, a substantial portion came from private equity or consulting backgrounds (e.g., View Details
Keywords: by Kim Girard; Education
  • 17 Feb 2015
  • HBS Case

HBS Cases: The Battle for San Francisco

Allison Ciechanover (Harvard MBA 2002) and Kunal Modi (Harvard MBA/MPP 2013), a manager at McKinsey & Co. in San Francisco. The influx of wealthy tech workers into San Francisco'sneighborhoods is the subject of a case... View Details
Keywords: by Michael Blanding; Technology
  • 05 Jul 2017
  • What Do You Think?

Can Innovation Save Us From Ourselves?

Summing Up Do We Need to Give More Attention to the Dark Side of Innovation? Innovation may be able to help us deal with problems such as famine, pollution, and even global warming. But unless it can prove to be just as effective in combating destructive human traits... View Details
Keywords: by James Heskett; Technology
  • 10 Nov 2003
  • Research & Ideas

The Hard Numbers on Social Investments

Darragh, a director in McKinsey & Company's Boston office, and me, on behalf of the Social Enterprise Initiative here at HBS. Q: Why was it important for the Social Enterprise Initiative to sponsor this research? A: The field of... View Details
Keywords: by Manda Salls
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

https://cb.hbsp.harvard.edu/cbmp/product/317089-PDF-ENG Harvard Business School Case 117-004 Rajat Gupta Rajat Gupta, former managing director of McKinsey & Company; a director of Goldman Sachs, Procter & Gamble, and AMR; and a... View Details
  • 02 Dec 2015
  • What Do You Think?

What Will It Take to Achieve Gender Equality in Leadership?

traditionally has held power. Another McKinsey study found that high levels of gender equality, measured on several societal dimensions across countries, are associated with such things as better female performance on math tests, better... View Details
Keywords: by James Heskett
  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

they reported that "Without exception, these (resource management) activities are distributed more widely across the organization than is usually imagined posing huge problems where coherence is a central requisite for efficiency and effectiveness." A recent... View Details
Keywords: by James Heskett
  • 25 Apr 2012
  • What Do You Think?

How Will the “Age of Big Data” Affect Management?

them "data whisperers") is so acute that it may be years before a sufficient supply can be trained. The McKinsey Global Institute estimates that up to 190,000 are needed now in the US, along with 1.5 million managers capable of using... View Details
Keywords: Re: James L. Heskett
  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

Consulting Group, and McKinsey emphasize a personalization strategy. They focus on dialogue between individuals, not knowledge objects in a database. Knowledge that has not been codified — and probably couldn't be — is transferred in... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting
  • 25 Nov 2014
  • First Look

First Look: November 25

https://hbr.org/product/venture-capital-at-the-harvard-management-company-in-historical-perspective/815047-PDF-ENG Harvard Business School Case 415-021 McKinsey & Co.-Protecting Its Reputation (A) On Tuesday, March 15, 2011, all 1,200... View Details
Keywords: Carmen Nobel
  • 14 Jul 2006
  • Op-Ed

The Case for Consumer-Driven Medicaid

diabetic and asthmatic enrollees due to increased testing and drug utilization, while management consulting firm McKinsey found that consumer-driven enrollees were more likely to "very carefully follow treatment regimens for chronic... View Details
Keywords: by Regina E. Herzlinger
  • 11 Nov 2014
  • First Look

First Look: November 11

http://hbr.org/product/cree-inc-introducing-the-led-light-bulb/an/515026-PDF-ENG Harvard Business School Case 115-011 Virtual Revenue Recognition No abstract available. Purchase this case: http://hbr.org/product/virtual-revenue-recognition/an/115011-PDF-ENG Harvard... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2021
  • What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

the United States, for example, millions of women left the labor force during the first two months of the pandemic. According to a study by McKinsey and Leanin.org, female workforce participation dropped to its lowest level in 32 years.... View Details
Keywords: by James Heskett
  • 01 Aug 2007
  • Op-Ed

Company Town: Fixing Corrupt Governments

Ernst & Young, or McKinsey should all get a shot at becoming candidates to run cities and districts with a history of corruption. Entities that are experts at municipal accounting, consulting to foreign governments, or providing... View Details
Keywords: by Eric Werker
  • 06 Mar 2013
  • What Do You Think?

Who Should Manage Our Work Time?

thinks they are important). The topic has reached the pages of the McKinsey Quarterly, especially its January issue, where Peter Bregman observes that "you can't get everything done, even if you follow the right system." He... View Details
Keywords: by James Heskett
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

"Transforming Life, Transforming Business: The Life-Science Revolution," a McKinsey Award-winning article he coauthored in the March-April 2000 issue of Harvard Business Review. "As distinctions between food and medicine... View Details
Keywords: by Staff; Agriculture & Agribusiness
  • 03 Oct 2018
  • What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

effectiveness.” All of these comments help us to continue the examination of an important question: What are the most effective management approaches to inclusion? What do you think? Original Column Diversity and inclusion are universal topics among executives these... View Details
Keywords: by James Heskett
  • 22 Nov 2006
  • Research & Ideas

CEO Succession: The Case at Ford

Carly Fiorina, who had problems at Hewlett Packard? Mulally has a terrific record in managing a manufacturing or assembly manufacturing business. A: Well, I've already touched on a key element, and that is how much do they know about the business? Gerstner was always... View Details
Keywords: by Jim Aisner; Auto; Employment
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