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  • All HBS Web  (203)
    • News  (43)
    • Research  (135)
  • Faculty Publications  (37)

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  • All HBS Web  (203)
    • News  (43)
    • Research  (135)
  • Faculty Publications  (37)
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  • 11 May 2011
  • Research & Ideas

Building a Better Board

stock price doing OK? "It was a 10-minute conversation, and that was that," Kaufman says. These days, the assessment is usually much more wide-spread, taking into account both quantitative and qualitative metrics other than just recent financial results, such... View Details
Keywords: by Carmen Nobel
  • 24 Sep 2014
  • Op-Ed

The ABCs of Addressing Climate Change (From a Business Perspective)

national leaders are largely paralyzed either by politics or by budgets. In practice, local leaders can often take more pragmatic action, faster. Mayors can influence municipal purchasing, building zoning for density and efficiency, taxi fleet selection, View Details
Keywords: by John Macomber; Energy; Utilities
  • 15 Oct 2014
  • Research & Ideas

Apple Pay’s Technology Adoption Problem

customer side of the chicken-and-egg conundrum. Millions of shoppers have used cards for years, with little hassle. Edelman points out that people will continue to carry cards even if digital payments gain some traction, so the barrier to... View Details
Keywords: by Dina Gerdeman; Technology; Retail
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to service the View Details
Keywords: by Sean Silverthorne; Retail
  • 20 Oct 2014
  • Research & Ideas

Users Love Ello, But What’s the Business Model?

same way. Historically in the internet era, the notion for startups has been to build a large customer base and monetize it through advertising. But it's hard to name more than two companies that have done this successfully. If Google and... View Details
Keywords: Re: John A. Deighton & Sunil Gupta; Publishing; Financial Services
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

success as well as failure. Christensen noted several models for creating a new-growth business. First, you can bring better products into an established market, although this approach is extremely risky, he said. Another approach he termed low-end disruption:... View Details
Keywords: by Sean Silverthorne
  • 10 Jul 2000
  • Research & Ideas

Cable TV: From Community Antennas to Wired Cities

sets. To demonstrate the sets, he secured informal permission from his employer to string an electrical wire from a local hilltop to serve as an antenna for the reception of signals from Philadelphia stations. When customers who purchased... View Details
Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation
  • 13 Sep 2016
  • First Look

September 13, 2016

closes in 2015. Yirendai sought to capture its customers and make virtually instantaneous credit decisions online. CreditEase’s commercial success makes funding Yirendai’s growth not an issue. P2P lending in China, after explosive growth... View Details
  • 11 Jun 2014
  • Research & Ideas

In the Future of Sports Investing, Media Is the Best Bet

redefined," Higgins says. "The younger generation doesn't care as much about cable TV." And for older sports fans, mobile devices are gaining popularity because they allow for multitasking. "Wyc Grousbeck was on a tour of hospitals for the blind in... View Details
Keywords: by Carmen Nobel; Sports; Financial Services
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

than mass production or mass customization should be. So the book's first section, on operations strategy, focuses on how a company can go about creating an operations... View Details
Keywords: by Martha Lagace
  • 18 Apr 2005
  • Research & Ideas

Selling Luxury to Everyone

established middle-market and even lower-market players." For example, she said, "eight years ago, Starbucks was a luxury game on the east coast. . . . Now, Starbucks is daily standard operating procedure—a mass business."... View Details
Keywords: by Julie Jette; Consumer Products
  • 05 Jan 2009
  • Research & Ideas

Most Popular Articles and Working Papers 2008

oriented, distributors are concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and... View Details
Keywords: by Staff
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are managed via websites, social... View Details
Keywords: by Sean Silverthorne
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

place for permanent residents or poorly designed for families in a mass market. Finally, consider the costs of projects that more often than not go way over budget and then result in crushing long-term debt burdens. Montreal's Olympic... View Details
Keywords: Re: Multiple Faculty; Sports
  • 02 Oct 2019
  • What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

two store workers by an angry former employee at a Mississippi Walmart and a mass shooting around a Walmart store in El Paso, Texas, the Company announced it would: No longer sell ammunition that could be used in military-style assault... View Details
Keywords: by James Heskett; Retail
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

clearer in the second half of the nineteenth century. In the United States, the building of the railroads after 1850 led to the development of mass markets for the first time. Along with improved access to capital and credit, View Details
Keywords: by Pankaj Ghemawat
  • 03 Jan 2017
  • First Look

January 3, 2017

United States began to use standardized color, achieved by synthetic dyes, as part of their marketing strategies. The emergence of the synthetic dye industry paralleled the growth of mass production and mass... View Details
Keywords: Carmen Nobel
  • 12 Oct 1999
  • Research & Ideas

Rapid Response: Inside the Retailing Revolution

get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers. Today, this scenario is ancient... View Details
Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

limited to the Mac and it had to become a PC peripheral as well. Once he made the move to the PC market, he created the potential to access a much broader market than his core customer base. The Apple core View Details
Keywords: by Sean Silverthorne
  • 18 Jun 2001
  • Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

mass customization. In the midst of all this added complexity, he said, the large, vertically integrated organization, involved with everything from Research and Development to customer delivery, is passing... View Details
Keywords: by Jim Aisner
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