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  • December 2021
  • Article

The Evolutionary Nature of Breakthrough Innovation: An Empirical Investigation of Firm Search Strategies

By: Dominika Kinga Randle and Gary P. Pisano
Breakthrough innovation has been an important topic of study for generations of scholars. Previous research in this domain has focused on exploring the way breakthroughs emerge from cumulative combination and recombination of prior technologies and knowledge components... View Details
Keywords: Breakthrough Innovation; Exploration And Exploitation; Search Strategy; Innovation and Invention; Technological Innovation; Strategy
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  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • October 2007 (Revised June 2008)
  • Case

Leader(ship) Development

By: Scott A. Snook
Designed for use in the first year of an MBA program, can be included within a core course on leadership or used more broadly to orient students to their upcoming experience while in school. Offers a series of robust conceptual models to help students frame their... View Details
Keywords: Leadership Development; Framework; Business Education; Education Industry
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  • 28 Jul 2010
  • Working Paper Summaries

Disagreement about the Team’s Status Hierarchy: An Insidious Obstacle to Coordination and Performance

Keywords: by Heidi K. Gardner
  • Research Summary

Consumer-Brand Relationships

Susan M. Fournier is conducting extensive research into the relationships consumers form with brands. Her work builds on the premise that, although marketers espouse the notion of relationships in current thought and practice, none have theoretically maximized the... View Details
  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

A company's internal deliberations and changing beliefs about women in the workplace over the course of two decades, particularly about their role as leaders, is the subject of a recent paper that traces how fundamental societal views can change an organization. The... View Details
Keywords: by Martha Lagace; Accounting
  • 24 Apr 2007
  • First Look

First Look: April 24, 2007

account for such agglomeration have been proposed. We note that these theories make different predictions about which pairs of industries should be coagglomerated. We discuss the measurement of coagglomeration and use data from the Census Bureau's View Details
Keywords: Sean Silverthorne
  • 01 May 2007
  • First Look

First Look: May 1, 2007

organization members. Building on existing research about the management of multiple identity organizations, we report results from a longitudinal field study of lower-level members of a multiple identity... View Details
Keywords: Sean Silverthorne
  • Web

Program Requirements - Doctoral

Methods (HBS 4809) Intermediate Statistical Analysis in Psychology (Psychology 1950) Multivariate Analysis in Psychology (Psychology 1952) Intermediate Quantitative Research Methods (Sociology 202) Advanced Quantitative Research Methods (Sociology 203a) Analysis of... View Details
  • 12 Feb 2007
  • Working Paper Summaries

Adding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels

Keywords: by Jill Avery, Mary Caravella, John Deighton & Thomas Steenburgh; Retail
  • Research Summary

Hybrid organizing

By: Julie Battilana

While historically the commercial and social sectors have evolved on fairly separate tracks, over the last 30 years we have witnessed a blurring of the boundaries between these two sectors. In an effort to account for this transition, Professor Battilana’s second... View Details

  • Research Summary

The Evolution of Corporate Structure, Internal Governance, and Leadership

My research documents the evolution of the internal governance of senior management in large US firms over a 20-year period and explores, via multiple methods, the causes and consequences of these changes. My findings suggest that... View Details

  • Web

About - Race, Gender & Equity

companies, and research conferences. She is a member of the Life & Leadership After HBS research team, an ongoing longitudinal study of Harvard Business School alumni which examines the influence of gender... View Details
  • Web

Faculty & Research - Race, Gender & Equity

Faculty & Research Catalyzing & Translating Research Research Our faculty pursue cutting-edge research in a wide range of fields, creating knowledge that helps leaders drive change in their organizations and the world. Life & Leadership After HBS Life & Leadership... View Details
  • 28 Jun 2016
  • First Look

June 28, 2016

businesses. The strategy literature uses real option theory to explain the transition to scale, but does not consider the complex relationships between corporate ventures and their parent organizations. By comparing six longitudinal cases... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

be complete? A: The time pressure study is one of several projects coming out of a longitudinal research program that my team and I have been working on since 1996. These projects are all aimed at... View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • 27 Mar 2018
  • First Look

First Look at New Research, March 27, 2018

Yin Abstract—We study how sell-side analysts produce information in a context where the central government can influence financial intermediaries. Leveraging seven economic periods between 2005 and 2015 when the Chinese government had... View Details
Keywords: Sean Silverthorne
  • Web

Projects - Race, Gender & Equity

Projects Life & Leadership After HBS This longitudinal study of the post-MBA paths of Harvard Business School alumni examines how race, gender, and other factors shape their life and career. OneTen Harvard... View Details
  • 07 Feb 2017
  • First Look

First Look at New Research: February 7

from the Census Bureau's Longitudinal Business Database, we analyze the locations of new establishments of biopharmaceutical firms in the U.S. in 1993–2005. We consider all activities in the value chain and allow location choices to vary... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2016
  • First Look

January 26, 2016

entrepreneurial channel using data from the Longitudinal Business Database of the U.S. Census Bureau. The marginal effect of taxation for growth for a state at the 10th or 25th percentile of corruption is significantly positive; on the... View Details
Keywords: Sean Silverthorne