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- All HBS Web
(611)
- News (213)
- Research (287)
- Multimedia (4)
- Faculty Publications (44)
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- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
imposed by social distancing by facilitating community, offering empathy, and providing social support. AB InBev joined thousands of museums and performing arts organizations in offering virtual performances, sponsoring the Bud Light Dive Bar Tour: Home Edition... View Details
Keywords: by Jill Avery and Richard Edelman
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
treating their employees well is the best way for them to ensure that customers’ concerns about safety are front of mind in every aspect of service while maintaining high standards for hospitality. Restaurant implementation of highly... View Details
- 05 Jun 2009
- What Do You Think?
What Does Slower Economic Growth Really Mean?
economy without continued expansion." P. Maxson, assuming also that growth has limits, asked, "will we manage this change, or will we let ourselves be mauled by it?" A more basic question may be whether a stable economy and high View Details
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
Surveillance Capitalism, you are fooling yourself.” David Wittenberg stated the case for the position that the source of the problem is us. “No matter how much businesses know about us, they cannot sell to us unless their products make our View Details
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
“Authenticity has become the gold standard for leadership” —Harvard Business Review, January 2015 In the last 10 years, authenticity has become the gold standard of leadership. This is a sea change from 2003... View Details
Keywords: by Bill George
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
Who do you think was the most significant figure in the history of sales? A: Probably John H. Patterson at National Cash Register (NCR). Patterson, who lived from 1844 to 1922, was a contemporary of the Henry J. Heinz, William S.... View Details
Keywords: by Laura Linard
- 28 Mar 2023
- Research & Ideas
The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation
“The findings of our study suggest that regulatory innovation can support more efficient drug development—in particular, in settings where we have unmet medical needs. This, in turn, could save and extend lives and motivate drug... View Details
- 17 Jan 2012
- First Look
First Look: January 17
and limited to a short window of time. Consistent with theories of status, however, the effect of the prize is significantly larger when there is uncertainty about scientist and article quality. Download the paper: http://www.hbs.edu/research/pdf/12-049.pdf Who View Details
Keywords: Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
potentially have a role for everyone in which they feel they can contribute to overcoming the uncertainty, overcoming the crisis. Community. All of us live in communities. so it’s extremely important that we set an example, model... View Details
Keywords: by Sean Silverthorne
- 25 Jan 2017
- HBS Case
How Should Advertisers Respond to Consumer Demand for Whiter Skin?
Chaturvedi of the School’s India Research Center. “These products have really grown in the last 15 to 20 years, and I was interested in looking at how they have been marketed,” says Deshpandé, who says the case generated a lively debate... View Details
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
models to forge new sales channels, revenue streams, and customer segments. Could you give an example? Teixeira: Incumbents tend to respond to decoupling by gluing back the part of the value chain that was broken. The other alternative is you just View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
we need.” The Harvard Business School case study Mobile Banking for the Unbanked explores two very different examples of mobile financial service models: WIZZIT, a third-party startup that teamed with a major bank to provide standard... View Details
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 09 Aug 2021
- Research & Ideas
OneTen: Creating a New Pathway for Black Talent
opportunities and resources, hurting their college enrollment and cutting them off from careers that could raise their standard of living. After all, American public schools are financed largely through local property taxes, with affluent... View Details
- 06 Jun 2005
- What Do You Think?
Is a “Level Playing Field” a Good Thing?
haves and have nots. Economists point to the rapid increases in economic growth and productivity in China and India in relation to more developed economies as evidence that a more level playing field is resulting in huge advances in the View Details
Keywords: by James Heskett
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
should be involved. You must have at the table the global business managers who can represent the need for an integrated worldwide strategy and more efficient standardized products. They can then argue with country managers who say,... View Details
Keywords: by Cynthia Churchwell
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
They are critical but without an efficient transmission system of local industries, their value generation does not translate into a high standard of living for the broader population. While both parts of... View Details
Keywords: by Christian Ketels
- 17 Aug 2021
- Research & Ideas
Can Autonomous Vehicles Drive with Common Sense?
Consider, for example, the outrage Mercedes caused five years ago when, in an effort to allay the fears of its drivers, it announced that its AVs would be programmed to protect the lives of their occupants, even if it meant sacrificing... View Details
- 21 Aug 2000
- Research & Ideas
From Emerging Economies to the Global Market: The Case of Embraer
posted a 54 percent jump in sales and a 35 percent gain in second-quarter earnings. A new HBS case study on Embraer, presented in Buenos Aires (in a modified version of how such a case might be taught in a standard classroom setting),... View Details
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much emphasis on international View Details
Keywords: by Martha Lagace