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  • All HBS Web  (9,274)
    • People  (64)
    • News  (2,530)
    • Research  (3,021)
    • Events  (28)
    • Multimedia  (149)
  • Faculty Publications  (1,476)
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  • September 2003 (Revised June 2005)
  • Case

Learning from LeapFrog: Creating Educational and Business Value

By: Lynda M. Applegate, Christopher Dede and Susan Saltrick
Explores the success factors leading to one's company's rise to the number three ranking in the aggressively competitive toy industry. LeapFrog has made the strategic decision to exploit its educational model in two industry sectors: consumer toys and educational... View Details
Keywords: Transformation; Decisions; Education; Entrepreneurship; Innovation and Invention; Growth Management; Media; Business and Stakeholder Relations; Research; Value Creation
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Applegate, Lynda M., Christopher Dede, and Susan Saltrick. "Learning from LeapFrog: Creating Educational and Business Value." Harvard Business School Case 804-062, September 2003. (Revised June 2005.)
  • 2012
  • Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
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Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

If you’re a business leader who oozes achievement, sprints up the corporate ladder, and earns big bucks, your co-workers probably resent you to some extent. New research says high-achievers can win over their colleagues with a simple approach: by sharing the View Details
Keywords: by Dina Gerdeman
  • Research Summary

Social Learning

One major area of my research is social learning: the ways and extent to which people discover what they want and need from the behavior and opinions of others.  Social learning takes many forms.  Probably most obvious is word of mouth—the advice and... View Details

  • Article

What Doctors Can Learn from the Business World

By: Regina E. Herzlinger
Citation
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Herzlinger, Regina E. "What Doctors Can Learn from the Business World." AANS bulletin (Fall 1997).
  • December 2002
  • Article

Learning about Internal Capital Markets from Corporate Spinoffs

By: Robert Gertner, Eric Powers and David S. Scharfstein
Keywords: Capital; Markets; Business Ventures
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Gertner, Robert, Eric Powers, and David S. Scharfstein. "Learning about Internal Capital Markets from Corporate Spinoffs." Journal of Finance 57, no. 6 (December 2002): 2479–2506.
  • December 2023
  • Background Note

Organizational Learning

By: Willy Shih
This is a background note that surveys part of the extensive literature on organizational learning. The focus is on learning from experiences, how those learnings get translated into organizational routines and processes, and how that can also lead to getting stuck in... View Details
Keywords: Learning; Knowledge; Business Processes; Manufacturing Industry; Service Industry
Citation
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Shih, Willy. "Organizational Learning." Harvard Business School Background Note 624-058, December 2023.
  • Research Summary

Learning Organizations

David A. Garvin is studying how companies pursue improvement and change through efforts to stimulate organizational learning. He has found the following activities to be common in learning organizations: intelligence gathering; experimentation; learning from... View Details

  • 18 Apr 2000
  • Research & Ideas

Learning in Action

"The most effective learning strategy depends on the situation," writes David A. Garvin. "There is no stock answer, nor is there a single best approach." In Learning in Action, he illustrated the diversity... View Details
Keywords: by David A. Garvin
  • July 1997
  • Article

What Doctors Can Learn from the Business World

By: Regina E. Herzlinger
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Herzlinger, Regina E. "What Doctors Can Learn from the Business World." Hippocrates (July 1997).
  • January 2015 (Revised April 2015)
  • Case

Zeal: Launching Personalized and Social Learning

By: John J-H Kim and Christine S. An
Set in 2014, this case follows John Danner and his team at Zeal as they consider their product development strategy. In February 2013, serial entrepreneurs John Danner and Sanjay Noronha co-found Zeal, an education technology start up providing a web-based, mobile... View Details
Keywords: Entrepreneurship; Education Technology; MVP; Product Development; Product Market Fit; Monetization Strategy; SaaS Business Models; Education; Personalized Learning
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Kim, John J-H, and Christine S. An. "Zeal: Launching Personalized and Social Learning." Harvard Business School Case 315-052, January 2015. (Revised April 2015.)
  • 23 Sep 2009
  • Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • July–August 2025
  • Article

Don’t Let an AI Failure Harm Your Brand

By: Julian De Freitas
How companies market their AI systems affects the repercussions they face when their products fail. Marketers must promote their AI products with potential failure in mind. To do that, they must first understand consumers’ unique attitudes toward AI. Marketers who... View Details
Keywords: AI and Machine Learning; Brands and Branding; Product Marketing; Consumer Behavior; Attitudes
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De Freitas, Julian. "Don’t Let an AI Failure Harm Your Brand." Harvard Business Review 103, no. 4 (July–August 2025): 126–133.
  • 2003
  • Working Paper

Learning from Diversity: The Effects of Learning on Performance in Racially Diverse Teams

By: Robin J. Ely and David A. Thomas
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Ely, Robin J., and David A. Thomas. "Learning from Diversity: The Effects of Learning on Performance in Racially Diverse Teams." Harvard Business School Working Paper, No. 04-017, October 2003.
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

involuntary loss of knowledge in an organization. The type of organizational forgetting occurring now is creating more problems. Instead of relying on the lessons learned from two years of COVID-19 crisis... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 01 Dec 2003
  • Research & Ideas

Sometimes Success Begins at Failure

Learn How To React When commercializing a new technology requires the resolution of both technical and market uncertainty, one cannot expect to be able to anticipate the best path forward from the very... View Details
Keywords: by Henry Chesbrough; Health; Pharmaceutical
  • April 13, 2017
  • Article

What Precision Medicine Can Learn from the NFL

By: Richard G. Hamermesh and Kathryn E. Giusti
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Hamermesh, Richard G., and Kathryn E. Giusti. "What Precision Medicine Can Learn from the NFL." Forbes.com (April 13, 2017).
  • January 12, 2017
  • Article

What Cancer Researchers Can Learn from Direct-to-Consumer Companies

By: Richard G. Hamermesh and Kathryn E. Giusti
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Hamermesh, Richard G., and Kathryn E. Giusti. "What Cancer Researchers Can Learn from Direct-to-Consumer Companies." Harvard Business Review (website) (January 12, 2017).
  • May 2009
  • Article

Learning From Economic Experiments in China and India

By: Tarun Khanna
Keywords: Economics; India; China
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Khanna, Tarun. "Learning From Economic Experiments in China and India." Academy of Management Perspectives 23, no. 2 (May 2009): 36–43.
  • March 2025
  • Article

Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures

By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani
The literature on communities of practice demonstrates that a proven way for senior professionals to upskill themselves in the use of new technologies that undermine existing expertise is to learn from junior professionals. It notes that juniors may be better able... View Details
Keywords: Rank and Position; Competency and Skills; Technology Adoption; Experience and Expertise; AI and Machine Learning
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Kellogg, Katherine C., Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon, and Karim R. Lakhani. "Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures." Art. 100559. Information and Organization 35, no. 1 (March 2025).
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