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  • April 2020
  • Case

Ment.io: Knowledge Analytics for Team Decision Making

By: Yael Grushka-Cockayne, Jeffrey T. Polzer, Susie L. Ma and Shlomi Pasternak
Ment.io was a software platform that used proprietary data analytics technology to help organizations make informed and transparent decisions based on team input. Ment was born out of founder Joab Rosenberg’s frustration that, while organizations collected ever... View Details
Keywords: Decision Making; Information Technology; Knowledge; Knowledge Acquisition; Knowledge Management; Operations; Information Management; Product; Product Development; Entrepreneurship; Business Startups; Communications Industry; Information Industry; Information Technology Industry; Web Services Industry; Middle East; Israel
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  • Web

Rembrand M. Koning | Working Knowledge

study entrepreneurial strategy and innovation, Rem co-leads the Conference on Field Experiments in Strategy (CFXS), is an associate editor for Management Science , and is an invited researcher at J-PAL’s Science for Progress Initiative... View Details
  • Web

Shane M. Greenstein | Working Knowledge

Shane M. Greenstein Martin Marshall Professor of Business Administration Shane Greenstein is the Martin Marshall Professor of Business Administration. He teaches in the Technology, Operations and Management Unit. Encompassing a wide array... View Details
  • 01 Sep 2008
  • News

Knowledge Integration Rules at Yale

JOEL PODOLNY: New courses reach across disciplines. Yale set out in the fall of 2006 to create a distinctive new model of management education, one that eliminated traditional discipline-based courses and replaced them with courses... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • February 2010
  • Article

Managing Know-How

By: Deishin Lee and Eric J. Van den Steen
We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: should her firm develop a formal knowledge... View Details
Keywords: Change; Employees; Information; Knowledge Management; Outcome or Result; Practice; Problems and Challenges; Motivation and Incentives; System; Value
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  • 25 Oct 2011
  • News

Who Will Replace Knowledge Workers?

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 22 Oct 2008
  • Working Paper Summaries

Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

Keywords: by Robert S. Huckman & Bradley R. Staats; Video Game; Web Services
  • 2011
  • Chapter

Knowledge Structures and Innovation: Useful Abstractions and Unanswered Questions

By: Gautam Ahuja and Elena Novelli
We examine the received research on organizational knowledge structures with a special focus on their link to innovation. We note that the literature has used the term knowledge structure to represent three quite distinct components of organizational knowledge: the... View Details
Keywords: Knowledge Management; Innovation and Invention
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  • Web

William R. Kerr | Working Knowledge

Development and Research, co-director of Harvard’s Managing the Future of Work initiative, and faculty chair of the Launching New Ventures program. Bill served as Unit Head of the Entrepreneurial Management... View Details

    Managing Know-How

    For many firms, the ability to create, organize, and disseminate know-how is a key factor in their ability to succeed. But should all companies engage in formal knowledge management? If not, which companies derive most value from a formal knowledge system?... View Details

    • Research Summary

    "Creating Competitive Advantage Through Knowledge Management" (with Elie Ofek)

    This project explores how the concept of Knowledge Management (KM) is likely to impact competition among professional services firms (e.g. Consultants, Accounting Firms and Advertising Agencies). Assuming that the "KM technology" exhibits economies of scale, first we... View Details
    • January 2001
    • Case

    World Bank and Knowledge Management, The: The Case of the Urban Services Thematic Group

    By: William E. Fulmer and W. Earl Sasser
    The World Bank has implemented a knowledge management initiative. One of its communities of practice is to take the lead in a $50 billion commitment to address urban slums. The community of practice is struggling with its mission and how knowledge management can help. View Details
    Keywords: Urban Development; Knowledge Management; Problems and Challenges; Financial Services Industry
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    • September 2016 (Revised July 2017)
    • Case

    Transferring Knowledge Between Projects at NASA JPL (A)

    By: Dorothy Leonard and Christopher Myers
    The Jet Propulsion Laboratory, a federally funded research institution within NASA, the U.S. National Aeronautics and Space Administration, has played a large role in many space and planetary explorations, particularly to the planet Mars. As a project-based... View Details
    Keywords: Knowledge Sharing; Knowledge Management; Employees; Experience and Expertise; Aerospace Industry; United States
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    • Web

    HBS Working Knowledge – Harvard Business School Faculty Research

    Forman 24 OCT 2023 | HBS Case What do Steve Jobs and Sarah Breedlove have in common? Through a series of case studies, Robert Simons explores the unique qualities of visionary leaders and what today's managers can learn from their... View Details
    • Web

    General Management Programs

    • 2008
    • Working Paper

    Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

    By: Robert S. Huckman and Bradley R. Staats
    Prior work in organizational learning has failed to find a consistent effect of variation in experience on performance. While some studies find a positive relationship between these two variables, others find no effect or even a negative relationship. In this paper, we... View Details
    Keywords: Experience and Expertise; Learning; Knowledge Acquisition; Knowledge Use and Leverage; Organizational Culture; Performance Improvement; Groups and Teams; Familiarity; India
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    • January 2018 (Revised October 2019)
    • Case

    ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A)

    By: Feng Zhu, Weiru Chen and Shirley Sun
    ZBJ.com (ZBJ), an online platform that connects knowledge workers to small- and medium-sized enterprises, is China’s largest outsourcing platform. Founded by Mingyue Zhu in 2006, ZBJ had grown into a unicorn with 4,000 employees and a daily transaction volume of RMB15... View Details
    Keywords: Outsourcing; Disintermediation; Digital Platforms; Information Technology; Problems and Challenges; Global Strategy; Information Technology Industry; China
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    • 08 Feb 2007
    • Working Paper Summaries

    Managing Know-How

    Keywords: by Deishin Lee & Eric Van den Steen
    • Web

    Richard S. Ruback | Working Knowledge

    and teaching a new second year case course titled “The Financial Management of Smaller Firms” and a field course called “Entrepreneurship through Acquisition”. Recently, Ruback and Yudkoff published their book, HBR Guide to Buying a Small... View Details
    • Web

    Amy C. Edmondson | Working Knowledge

    Amy C. Edmondson Novartis Professor of Leadership and Management Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the... View Details