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- All HBS Web (417)
- Faculty Publications (75)
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- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
2017 Boston: Harvard Business Review Press Entering StartUpLand: An Essential Guide to Finding the Right Job By: Bussgang, Jeffrey J. Abstract—Many professionals aspire to work for startups. Executives from large companies view them as...
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Sean Silverthorne
- 18 Jan 2022
- Research & Ideas
How Eliminating Non-Competes Could Reshape Tech
non-competes hurt employees by limiting their job mobility and sending them on “career detours” where they may have to accept lower compensation than appropriate for their experience level. More important,...
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- 14 Mar 2018
- Research & Ideas
Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt
Blair Storie-Johnson Are you anxious about an upcoming job interview, public speaking engagement, or any other high-pressure workplace situation? Here’s a weird but now research-supported tip: Try taking a whiff of your sweetheart’s...
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by Carmen Nobel
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
and earning reserves of the company.” He distributed $300 in cash to each Yakult Lady from the company’s safe, since banks were closed; used the firm’s delivery center as a temporary shelter for employees and their families; and guaranteed View Details
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by Dina Gerdeman
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
across regions, like software), have higher average wages than B2C industries. The supply chain economy also has a much larger intensity of STEM jobs and generates the majority of patents. While STEM jobs...
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- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast...
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Best Buy;
Hubert Joly;
Renew Blue;
Showrooming;
Webrooming;
E-commerce;
E-Commerce Strategy;
Online Retail;
Multichannel Retailing;
Omnichannel;
Marketplaces;
Turnaround;
Consumer Electronics;
Consumer Electronics Accessories;
Appliances;
Stores-within-stores;
Store Experience;
Store Size;
Store Pickup;
Store Management;
Delivery;
Delivery Models;
Amazon;
Amazon.com;
Pricing Strategy;
Business Subsidiaries;
Business Units;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customer Focus and Relationships;
Customer Satisfaction;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Television Entertainment;
Theater Entertainment;
Price;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Business History;
Cost;
Selection and Staffing;
Reports;
Technological Innovation;
Job Cuts and Outsourcing;
Human Capital;
Leading Change;
Business or Company Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Management Teams;
Brands and Branding;
Product Marketing;
Consumer Behavior;
Demand and Consumers;
Media;
Distribution;
Order Taking and Fulfillment;
Distribution Channels;
Infrastructure;
Product;
Service Delivery;
Service Operations;
Organizational Change and Adaptation;
Public Ownership;
Problems and Challenges;
Programs;
Groups and Teams;
Sales;
Salesforce Management;
Strategy;
Adaptation;
Business Strategy;
Competition;
Competitive Advantage;
Competitive Strategy;
Corporate Strategy;
Expansion;
Information Technology;
Information Infrastructure;
Information Technology;
Internet and the Web;
Mobile and Wireless Technology;
Internet and the Web;
Applications and Software;
Internet and the Web;
Mobile and Wireless Technology;
Resource Allocation;
Computer Industry;
Electronics Industry;
Entertainment and Recreation Industry;
Information Technology Industry;
Retail Industry;
Service Industry;
Technology Industry;
Telecommunications Industry;
Video Game Industry;
United States;
Minnesota;
Minneapolis;
Saint Paul;
St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
it before that. So it was known to the scientists before, but generally speaking, we've done a bad job in being prepared from the disease surveillance, to having the kind of protective equipment that we need to have. To having the kind of...
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- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
introduces new role models and mentors from the outside for those who are growing. More than 30 employees. As managers start working for you, you need to trust them as leaders of their own teams and, similar to setting the hiring guidelines, your View Details
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by Julia Austin
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
Amazon officials understandably figured that the prize it offered New Yorkers would sell itself: 25,000+ jobs paying in excess of $100,000 each with all the ancillary economic benefits. Decide (on Long Island City, Queens), Announce (the...
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- 15 Aug 2022
- Book
University of the Future: Finding the Next World Leaders in Higher Ed
at least from its public institutions, China has shown an unmatched ambition to build more of the best, ‘world-class’ universities than anyone else. To this effort it has mobilized both state and private resources, and it has at hand more...
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- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
their artificial reality (AR) annotation products on mobile phones. AT&T, Cisco, and Zoom have enhanced their network capabilities for increased demand in bandwidth. In addition, numerous small businesses like restaurants and home...
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- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
displaces human activity, it will also push people out of jobs. To what degree will this happen? Iansiti: There’s a pretty good consensus that there’s going to be a massive transformation in the nature of work. Every job can be done...
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by Dina Gerdeman
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
increased job churn (which will occur), with no significant gain or loss of jobs. The problem generally is that the benefits of globalization flow largely to investors and consumers while workers bear a disproportionate share of the...
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- 26 Apr 2016
- First Look
April 26
taken by Kenny starting in 2014 as he sought to reorient the company amidst changes in media, digital, and mobile technologies. Kenny balances promoting new stream digital business growth with managing difficult legacy television industry...
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Sean Silverthorne
- 17 Nov 2016
- Op-Ed
What's Behind the Unexpected Trump Support from Women
working-class women about diminished possibilities for their husbands and sons to provide for their families. Many supporters’ families work in blue-collar occupations such as construction, transportation, and infrastructure; live in low View Details
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by Laura Morgan Roberts and Robin Ely
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the design for the iPhone...
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- 18 Jun 2013
- First Look
First Look: June 18
https://www.hbs.edu/faculty/Pages/item.aspx?num=39382 Cases & Course Materials Harvard Business School Case 913-041 SaferTaxi: Connecting Taxis and Passengers in South America SaferTaxi, a taxi booking service in South America, must develop its View Details
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Anna Secino
- 21 Feb 2017
- First Look
First Look at New Research: February 21
complementary resource mobilization and internal integration. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52260 November 16, 2016 Harvard Business Review How to Negotiate After a Staggering Defeat: A Playbook for...
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Carmen Nobel
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and Recovery In 2013, Sam Frons founded Addicaid—a mobile application (app) that allowed people in addiction recovery to track their progress, check in with counselors, and connect with others in recovery programs. The app was grounded in...
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Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal...
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by Sean Silverthorne