Intermediate Goods - Publications - Faculty & Research

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

enable different forms of brokering, which in turn produce distinct effects on others’ relationships; (b) brokering is a multifaceted social influence process that can take the form of intermediation (connecting disconnected others) or... View Details

Keywords: Dina Gerdeman

12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this article provides a broad range of ideas to spur... View Details

Keywords: Sean Silverthorne

02 Feb 2010
First Look

First Look: Feb. 2

focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in View Details

Keywords: Martha Lagace

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indigent bottom, lies the majority of humanity, accessing goods and services, not through government or civil society, but through markets. Yet this remains largely unstudied. Through 24 cases, module summaries and guest protagonists,... View Details

Publications