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  • All HBS Web  (7,357)
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  • All HBS Web  (7,357)
    • People  (43)
    • News  (2,484)
    • Research  (3,687)
    • Events  (16)
    • Multimedia  (16)
  • Faculty Publications  (2,125)
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  • August 2020 (Revised August 2023)
  • Case

Nubank: Democratizing Financial Services

By: Michael Chu, Carla Larangeira and Pedro Levindo
Nubank, a wholly-digital solution created to disrupt Brazilian banking, with 6 million clients and a $4 billion valuation after five years, must decide whether to expand to Mexico. The company was founded in São Paulo in 2013 by Colombian-born David Vélez to seize what... View Details
Keywords: Fintech; Financial Inclusion; Digital Banking; Credit Cards; Banks and Banking; Disruption; Expansion; Growth and Development Strategy; Financial Services Industry; South America; Brazil; North America; Mexico
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Chu, Michael, Carla Larangeira, and Pedro Levindo. "Nubank: Democratizing Financial Services." Harvard Business School Case 321-068, August 2020. (Revised August 2023.)

    MOVE: Putting America's Infrastructure Back in the Lead

    Americans are stuck. We live with travel delays on congested roads, shipping delays on clogged railways, and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent... View Details

    • June 2014 (Revised January 2017)
    • Supplement

    YAAS's Service Center (B)

    By: Brian Hall and Sara del Nido
    This case is about a compensation change at an automotive service company in the Middle East. The case allows investigation and analysis of many issues related to compensation design and human resource management, and even change management. The focus of the case is... View Details
    Keywords: Compensation; Emotions; Values; Human Resources; Labor; Negotiation; Organizations; Social Psychology; Value Creation; Motivation and Incentives; Service Industry; Service Industry; Kuwait; Middle East
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    Hall, Brian, and Sara del Nido. "YAAS's Service Center (B)." Harvard Business School Supplement 914-050, June 2014. (Revised January 2017.)
    • 2015
    • Book

    MOVE: Putting America's Infrastructure Back in the Lead

    By: Rosabeth M. Kanter
    Americans are stuck. We live with travel delays on congested roads; shipping delays on clogged railways; and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent flyer,... View Details
    Keywords: United States; Railroad History; Airlines; Airline Industry; Air Transportation; Passenger Transportation; Cities; Urban Planning; Freighting; Change; Leadership; Public Policy; Change Leadership; Public Finance; Infrastructure; Policy; Technological Innovation; Change Management; Leading Change; Urban Development; Project Finance; Entrepreneurship; City; Transportation; Transportation Industry; Shipping Industry; Rail Industry; Air Transportation Industry; United States
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    Kanter, Rosabeth M. MOVE: Putting America's Infrastructure Back in the Lead. New York: W. W. Norton & Company, 2015.
    • 22 Oct 2007
    • Research & Ideas

    Bringing ‘Lean’ Principles to Service Industries

    well-grounded research on how improvements can be brought to services through some of these lean concepts." Not all lean manufacturing ideas translate from factory floor to office cubicle. For example, tools such View Details
    Keywords: by Julia Hanna; Computer
    • 17 Apr 2018
    • News

    Financial services firms expecting a hard Brexit, survey shows

    • 18 Jul 2024
    • Blog Post

    Building the Future: An HBS Alumna’s Journey in Sustainable Infrastructure Investment

    Abisinuola David-Olusa (MBA 2024) is a recent graduate from Nigeria. Prior to HBS, she worked with an African-focused private equity fund deploying capital for infrastructure investing. At HBS, she was... View Details
    • April 2006 (Revised March 2007)
    • Case

    PayPal Merchant Services

    By: Thomas R. Eisenmann and Lauren Barley
    In early 2006, PayPal management is deciding how to respond to Google's entry into online payments. PayPal, owned by eBay, has targeted online merchants outside eBay's auction community for its next wave of expansion. Google represents a potential threat to PayPal's... View Details
    Keywords: Internet and the Web; Competition; Expansion; Service Operations; Auctions; Web Services Industry; Web Services Industry
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    Eisenmann, Thomas R., and Lauren Barley. "PayPal Merchant Services." Harvard Business School Case 806-188, April 2006. (Revised March 2007.)
    • Web

    Statistical & Data Services - Research Computing Services

    our Contact Us page. The Research Inbox ( research@hbs.edu ) is the most prevalent method of contacting RCS and clients typically receive a response within a business day. When reaching out, we recommend... View Details
    • January 2010 (Revised April 2010)
    • Case

    Credit Suisse Group: Managing Equity Research as a Business

    By: Boris Groysberg, Paul M. Healy and Sarah Abbott
    In 2003, in the midst of industry turmoil and company-specific challenges, Stefano Natella was named Global Head of Equity Research at Credit Suisse. Over a six-year period, Natella implemented and refined a new methodology for valuing equity research analysts, both... View Details
    Keywords: Business Model; Change Management; Customer Satisfaction; Compensation and Benefits; Selection and Staffing; Balanced Scorecard; Organizational Change and Adaptation; Financial Services Industry
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    Groysberg, Boris, Paul M. Healy, and Sarah Abbott. "Credit Suisse Group: Managing Equity Research as a Business." Harvard Business School Case 410-073, January 2010. (Revised April 2010.)
    • Web

    Research Computing Services

    Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS provides consulting View Details
    • December 1998
    • Background Note

    Retail Financial Services in 1998

    By: Stephen P. Bradley and Takia Mahmood
    Provides an overview of the current restructuring that is taking place in the retail financial services industry. Provides a brief overview of the structural changes in banking, brokerage, insurance, and mutual funds. Used as background for examining the strategies of... View Details
    Keywords: Economic Sectors; Economy; Financial Institutions; Financial Markets; Industry Growth; Strategy; Competitive Strategy; Financial Services Industry; Financial Services Industry
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    Bradley, Stephen P., and Takia Mahmood. "Retail Financial Services in 1998." Harvard Business School Background Note 799-051, December 1998.
    • November 2003 (Revised July 2014)
    • Case

    'Walking on a Tightrope': Maintaining London as a Financial Center

    By: Geoffrey Jones and Meghan Gallagher-Kernstine
    Focuses on the development of London as a leading international financial center and the difficulties it faces maintaining its status. Examines London's history as a financial center from Roman times to the present day. London's position in the 19th century rested on... View Details
    Keywords: International Finance; Geographic Location; Governing Rules, Regulations, and Reforms; Business History; Status and Position; Financial Services Industry; Europe; London
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    Jones, Geoffrey, and Meghan Gallagher-Kernstine. "'Walking on a Tightrope': Maintaining London as a Financial Center." Harvard Business School Case 804-081, November 2003. (Revised July 2014.)
    • 31 Mar 2022
    • Op-Ed

    Navigating the ‘Bermuda Triangle’ in Professional Services

    service offerings. Firms that are in between are in a challenging zone, a “Bermuda Triangle.” Several small firms enter this zone as they grow;... View Details
    Keywords: by Ashish Nanda
    • September 1998 (Revised May 1999)
    • Case

    Strategic Services at Andersen Consulting

    By: Thomas J. DeLong, Catherine M. Conneely and Abby J. Hansen PHD
    Bill Copacino, Andersen Consulting's managing partner of Strategic Services Americas, needed to submit his recommendation to Peter Fuchs, Strategic Services worldwide director, for the operating plan for Strategic Services Americas for fiscal year 1999. Strategic... View Details
    Keywords: Strategic Planning; Recruitment; Organizational Culture; Expansion; Business Units; Consulting Industry
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    DeLong, Thomas J., Catherine M. Conneely, and Abby J. Hansen PHD. "Strategic Services at Andersen Consulting." Harvard Business School Case 899-065, September 1998. (Revised May 1999.)
    • 15 Feb 2017
    • Op-Ed

    What Africa Can Teach the United States About Funding Infrastructure Projects

    African nations, as in the United States, a key role of government is the funding, construction, and maintenance of the public infrastructure that benefits everyone. This... View Details
    Keywords: by John Macomber; Construction
    • June 2014 (Revised January 2017)
    • Supplement

    YAAS's Service Center (C)

    By: Brian Hall and Sara del Nido
    This case is about a compensation change at an automotive service company in the Middle East. The case allows investigation and analysis of many issues related to compensation design and human resource management, and even change management. The focus of the case is... View Details
    Keywords: Compensation; Emotions; Values; Human Resources; Labor; Negotiation; Organizations; Social Psychology; Value Creation; Motivation and Incentives; Service Industry; Service Industry; Kuwait; Middle East
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    Hall, Brian, and Sara del Nido. "YAAS's Service Center (C)." Harvard Business School Supplement 914-051, June 2014. (Revised January 2017.)
    • 02 May 2000
    • Research & Ideas

    Leading Professional Service Firms

    The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants... View Details
    Keywords: Re: Jay W. Lorsch; Service; Service; Service
    • February 2015
    • Case

    BlackRock: Diversity as a Driver for Success

    By: Boris Groysberg and Katherine Connolly
    In July 2014, the Global Executive Committee (GEC) for BlackRock, the world's largest asset manager, held a two-day offsite to discuss the state of talent within the firm. A year prior, in 2013, Chairman and CEO Laurence (Larry) Fink had asked Global Head of HR Jeff... View Details
    Keywords: Women And Leadership; Diversity; General Management; Leadership; Change Management; Human Capital; Leading Change; Management Practices and Processes; Organizational Culture; Financial Services Industry; United States
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    Groysberg, Boris, and Katherine Connolly. "BlackRock: Diversity as a Driver for Success." Harvard Business School Case 415-047, February 2015.
    • March 1988 (Revised September 1993)
    • Case

    United Services Automobile Association (USAA)

    Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive... View Details
    Keywords: Business or Company Management; Leadership; Information Technology; Financial Services Industry; Financial Services Industry; United States
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    Vitale, Michael R. "United Services Automobile Association (USAA)." Harvard Business School Case 188-102, March 1988. (Revised September 1993.)
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