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- 27 Jul 2021
- Op-Ed
What Pirates Can Teach Us About Leadership
mattered. What matters is skills and commitment, not background. As they sailed the high seas, pirates picked up mariners from different races, religions, and ethnicities, which made for a cosmopolitan lot. Though slavery was common on... View Details
Keywords: by Francesca Gino
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
of the simplest words and gestures often gets lost when CEOs and managers are in perpetual crisis management mode, struggling with layoffs, remote work technology, market woes, and a range of other frustrating disruptions. While confronting these challenges requires... View Details
Keywords: by Boris Groysberg and Susan Seligson
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
with outstanding financial results.— Lynn S. Paine This shift in our understanding of the corporate personality has profound implications for management. Among other things, it means that managers must develop more robust ethical reasoning View Details
Keywords: by Carla Tishler
- 16 Mar 2015
- Research & Ideas
Advice on Advice
realize that it involves skills that can be learned and refined, according to Harvard Business School professors David A. Garvin and Joshua D. Margolis. Highly skilled advisers pay close attention to how... View Details
Keywords: by Dina Gerdeman
- January 2025
- Case
Netflix: Takedown Troubles
By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
Rose, Clayton S., Tom Quinn, and Maxim Pike Harrell. "Netflix: Takedown Troubles." Harvard Business School Case 325-021, January 2025.
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
Partners in Short & Long Term Relationships. “The conviction to have a cofounder is often based solely on complementary skills and experience versus the softer, and often more important, relationship criteria.” In the podcast, Dr.... View Details
Keywords: by Julia Austin
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
learned--and that many of these skills require executives to rethink their conception of what a superb leader actually does. Developing and practicing these skills requires View Details
Keywords: by Carmen Nobel
- 11 Feb 2002
- Research & Ideas
The Quiet Leader—and How to Be One
men. He pushes so hard he ends up committing suicide, is very disappointed in his kids—there are other characters, I noticed, who were what I came to call quiet leaders. You also end up defining quiet leaders almost through a series of... View Details
Keywords: by Martha Lagace
- 06 Jun 2018
- Research & Ideas
Cut Salaries or Cut People? The Best Way to Survive a Downturn
finding: Sales reps who remained in their jobs didn’t slack off. In fact, some even worked harder. “What surprised me the most was that the people who stayed didn’t work any less hard,” Stanton says. Still, those workers never regained their original compensation... View Details
Keywords: by Rachel Layne
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
rules of salesmanship at N.C.R. was the ability to demonstrate "sympathy [toward] ... the business and interests of the P.P. [or "Probable Purchaser"] and sincerity in presenting [the] machines to the P.P " These were View Details
Keywords: by Walter A. Friedman
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
their work.” “Hold conferences when there is more critical work to be done.” The spy manual struck a chord with Stefan H. Thomke, the William Barclay Harding Professor of Business Administration at Harvard Business School, since he... View Details
Keywords: by Dina Gerdeman
- 09 Jan 2012
- Research & Ideas
Location, Location, Location: The Strategy of Place
skilled workers. Sometimes it's best to avoid following the herd and seek out an original niche. That was the road taken by animation studio Pixar, which established itself near the mudflats of Emeryville, across the bay from San... View Details
Keywords: by Dina Gerdeman
- 31 Jul 2019
- Research & Ideas
Distressed Employees? Try Resilience Training
have skills to cope. And it’s when workplaces need to make sure employees are getting the help they need.” Stressed-out workers seek online tools Whillans decided to explore whether an internet-based platform called Happify, which coaches... View Details
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
sketches and sparse instructions. He would more often tell them what not to play. Think about how valuable it would be for teams of business innovators to be free of preconceptions but as skilled at their task as Davis's musicians were.... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
thinking and innovative approaches, and they certainly require enhanced leadership skills. They could be enormous business opportunities, but they are hard to pursue without convincing multiple independent stakeholders to climb on... View Details
Keywords: by Sean Silverthorne
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
lowlights What are 1-2 highlights from your experience? This could be a memory of your first big product launch, closing a hard funding round or even just that night that all hell broke loose and you fixed a hairy bug at 2 a.m. What made... View Details
Keywords: by Julia Austin
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
advantage—its skilled brokers. And many established companies, reacting to misguided investor enthusiasm, have hastily cobbled together Internet units in a mostly futile effort to boost their value in the stock market. It did not have to... View Details
Keywords: by Michael E. Porter
- 11 Jul 2016
- HBS Case
Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities
time when many bemoan the lack of skilled workers. ASD is an umbrella term for several cognitive impairments, including Asperger syndrome. The United States Centers for Disease Control estimates one in 68 children have been diagnosed with... View Details
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
how these management skills can be acquired through peer networks, the researchers partnered with the Indian Software Product Industry Roundtable (iSPIRIT), a think tank that promotes the growth of Indian software product companies. The... View Details
Keywords: by Dina Gerdeman
- 04 Nov 2010
- What Do You Think?
Why Do We Chase Stars?
and agony of doing the hard work themselves." (Phil Clark); "It's about selling the dream that the star will add to the bottom line fast with new clients, etc." (Jacoline Loewen); "Rather than create succession plans... View Details
Keywords: by Jim Heskett