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  • All HBS Web  (7,459)
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  • September 2011
  • Article

A Global Leader's Guide to Managing Business Conduct

By: Lynn S. Paine, Rohit Deshpandé and Joshua D. Margolis
An extensive global survey by three Harvard Business School professors finds that employees agree on core standards of corporate behavior. But meeting those standards will require new approaches to managing business conduct. The compliance and ethics programs of most... View Details
Keywords: Leadership; Management; Ethics; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Standards; Corporate Accountability; Corporate Governance
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Paine, Lynn S., Rohit Deshpandé, and Joshua D. Margolis. "A Global Leader's Guide to Managing Business Conduct." Harvard Business Review 89, no. 9 (September 2011). (Online edition.)
  • November 2012
  • Article

Does Management Really Work?

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
HBR's 90th anniversary is a sensible time to revisit a basic question: Are organizations more likely to succeed if they adopt good management practices? The answer may seem obvious to most HBR readers, but these three economists cast their net much wider than that. In... View Details
Keywords: Best Practices; Consulting Firms; Corporations; Cost Control; Employee Training; Executive Ability (Management); Executives—training Of; Hospitals—administration; Industrial Management—research; Productivity Incentives; School Management Teams; Work Environment; Management; Research
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Bloom, Nicholas, Raffaella Sadun, and John Van Reenen. "Does Management Really Work?" Harvard Business Review 90, no. 11 (November 2012).

    A Global Leader's Guide to Managing Business Conduct

    An extensive global survey by three Harvard Business School professors finds that employees agree on core standards of corporate behavior; but meeting those standards will require new approaches to managing business conduct. The compliance and ethics programs of... View Details

    • July 2012 (Revised August 2012)
    • Case

    Global Knowledge Management at Danone (A) (Abridged)

    By: Amy C. Edmondson and David Lane
    This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
    Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
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    Edmondson, Amy C., and David Lane. "Global Knowledge Management at Danone (A) (Abridged)." Harvard Business School Case 613-003, July 2012. (Revised August 2012.)
    • December 2013 (Revised November 2015)
    • Case

    (Re)Building a Global Team: Tariq Khan at Tek

    By: Tsedal Neeley
    Tariq Khan arrived home after a nearly 16-hour meeting. He was grappling with whether to take the global sales and marketing team manager position that had been offered to him, and had spent the entire day with the senior leadership of his potential new team. He wanted... View Details
    Keywords: Global Teams; Language; Personal Development and Career; Decision Making; Problems and Challenges
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    Neeley, Tsedal. "(Re)Building a Global Team: Tariq Khan at Tek." Harvard Business School Case 414-059, December 2013. (Revised November 2015.)
    • February 1998 (Revised April 1999)
    • Case

    Medical Consultants Network, Inc.

    By: Paul W. Marshall and Jefferson C. Grahling
    Keywords: Health Care and Treatment; Growth and Development Strategy; Health Industry
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    Marshall, Paul W., and Jefferson C. Grahling. "Medical Consultants Network, Inc." Harvard Business School Case 898-173, February 1998. (Revised April 1999.)
    • September 1998 (Revised May 1999)
    • Case

    Strategic Services at Andersen Consulting

    By: Thomas J. DeLong, Catherine M. Conneely and Abby J. Hansen PHD
    Bill Copacino, Andersen Consulting's managing partner of Strategic Services Americas, needed to submit his recommendation to Peter Fuchs, Strategic Services worldwide director, for the operating plan for Strategic Services Americas for fiscal year 1999. Strategic... View Details
    Keywords: Strategic Planning; Recruitment; Organizational Culture; Expansion; Business Units; Consulting Industry
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    DeLong, Thomas J., Catherine M. Conneely, and Abby J. Hansen PHD. "Strategic Services at Andersen Consulting." Harvard Business School Case 899-065, September 1998. (Revised May 1999.)
    • July 2012
    • Case

    Johannes Linden: Managing the Global Executive Committee

    By: Linda A. Hill and Mark Rennella
    Johannes Linden is the Director of the Washer and Dryer division of Fluss, a large Swiss appliance manufacturer. Soon after the company completes its revenue projections and bonus targets for the upcoming year, Linden shares some good news with his leadership team, the... View Details
    Keywords: Leadership Style; Groups and Teams; Organizational Culture; Management Style; Motivation and Incentives; Power and Influence; Multinational Firms and Management; Manufacturing Industry; Consumer Products Industry; Switzerland
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    Hill, Linda A., and Mark Rennella. "Johannes Linden: Managing the Global Executive Committee." Harvard Business School Brief Case 913-509, July 2012.
    • 01 Jun 2004
    • News

    Consultant on the Go

    Most business travelers breathe a sigh of relief when they return home, happy to unpack their suitcase and sleep in their own bed. Ram Charan (MBA ’65, DBA ’67) is not your typical business traveler. One of the “world’s most renowned View Details
    Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
    • Teaching Interest

    Advanced Management Program: Transforming Proven Leaders into Global Executives

    By: Guhan Subramanian
    As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details
    • July 1993 (Revised April 1999)
    • Case

    ABB's Relays Business: Building and Managing a Global Matrix

    By: Christopher A. Bartlett
    Describes the development and management of the relays business area (BA) in ABB's global matrix organization. Focuses on three levels of management--corporate, BA, and operating company. Highlights the roles and responsibilities of individuals at each level as ABB... View Details
    Keywords: Multinational Firms and Management; Business or Company Management; Business Strategy; Organizational Structure; Managerial Roles; Management Practices and Processes; Employees; Organizational Culture; Success; Manufacturing Industry
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    Bartlett, Christopher A. "ABB's Relays Business: Building and Managing a Global Matrix." Harvard Business School Case 394-016, July 1993. (Revised April 1999.)
    • April 2010
    • Teaching Note

    Global Talent Management at Novartis (TN)

    By: Jordan I. Siegel
    Teaching Note for 708486. View Details
    Keywords: Performance Evaluation; Talent and Talent Management; System; Multinational Firms and Management; Motivation and Incentives; Developing Countries and Economies; Pharmaceutical Industry; China
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    Siegel, Jordan I. "Global Talent Management at Novartis (TN)." Harvard Business School Teaching Note 710-482, April 2010.
    • March 1997 (Revised April 2011)
    • Case

    Gillette Singapore: Managing Global Business Integration on the Ground (A)

    By: Rosabeth M. Kanter and Thomas Dretler
    The general manager of Gillette Singapore faces issues of managing change during the company's global integration with Parker Pen. View Details
    Keywords: Mergers and Acquisitions; Change Management; Multinational Firms and Management; Integration; Retail Industry; Singapore
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    Kanter, Rosabeth M., and Thomas Dretler. "Gillette Singapore: Managing Global Business Integration on the Ground (A)." Harvard Business School Case 897-102, March 1997. (Revised April 2011.)
    • May 2011 (Revised March 2012)
    • Supplement

    Global Knowledge Management at Danone (C)

    By: Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer
    The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking. View Details
    Keywords: Innovation and Management; Knowledge Sharing; Information Infrastructure; Opportunities; Problems and Challenges; Networks; Employees; Motivation and Incentives; Knowledge Management; Management Practices and Processes
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    Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (C)." Harvard Business School Supplement 611-080, May 2011. (Revised March 2012.)
    • July 2008 (Revised July 2020)
    • Case

    Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

    By: Tsedal Neeley and Thomas J. DeLong
    Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
    Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States
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    Neeley, Tsedal, and Thomas J. DeLong. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)." Harvard Business School Case 409-003, July 2008. (Revised July 2020.)
    • September 20, 2004
    • Comment

    How Consumers Value Global Brands

    By: Douglas Holt, John A. Quelch and Earl L. Taylor
    In 2002, we carried out a two-stage research project in partnership with the market research company Research International/USA to find out how consumers in different countries value global brands. First, we conducted a qualitative study in forty-one countries to... View Details
    Keywords: Global Brands; Brand Value; Multi-national Brands; Social Responsibility; Global Range; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Social Marketing; Corporate Social Responsibility and Impact
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    Holt, Douglas, John A. Quelch, and Earl L. Taylor. "How Consumers Value Global Brands." Harvard Business School Working Knowledge (September 20, 2004).
    • February 2024
    • Case

    More than Optics: Olympus's Vision to Become a Leading Global MedTech Company

    By: David J. Collis and Haisley Wert
    In August 2022, CEO Yasuo Takeuchi reflected on Olympus Corporation’s recent transformation from being known as a Japanese consumer camera company to becoming a leading global medical technology (MedTech) company. Over the past dozen years, Takeuchi and prior... View Details
    Keywords: Global Human Resource Management; Medical Technology; Corporate Strategy; Transformation; Globalization; Business Model; Leading Change; Organizational Structure; Organizational Change and Adaptation; Medical Devices and Supplies Industry; Japan; United States
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    Collis, David J., and Haisley Wert. "More than Optics: Olympus's Vision to Become a Leading Global MedTech Company." Harvard Business School Case 724-426, February 2024.
    • August 2016 (Revised July 2018)
    • Case

    Accenture Human Capital Strategy

    By: Paula A. Price, V.G. Narayanan and James Weber
    Accenture is a leading global consulting, technology, and outsourcing company. It has clients and its own operations throughout the world. This case describes the human resources and related activities necessary to deliver its services to clients. It allows students to... View Details
    Keywords: Management Consulting; Technology Consulting; Outsourcing; Human Resources; Activity Based Costing and Management; Management Practices and Processes
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    Price, Paula A., V.G. Narayanan, and James Weber. "Accenture Human Capital Strategy." Harvard Business School Case 117-032, August 2016. (Revised July 2018.)
    • February 2003 (Revised August 2005)
    • Case

    UCB (A): Managing Information for Globalization and Innovation

    By: F. Warren McFarlan and Brian DeLacey
    This case presents a complex total MIS strategy case for a $3 billion European pharmaceutical/chemicals company based in Brussels. It covers corporate strategy alignment of IT portfolio, IT operations issues, and global coordination of IT. View Details
    Keywords: Information Technology; Operations; System; Corporate Strategy; Investment Portfolio; Globalization; Pharmaceutical Industry; Information Technology Industry; Brussels
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    McFarlan, F. Warren, and Brian DeLacey. "UCB (A): Managing Information for Globalization and Innovation." Harvard Business School Case 303-091, February 2003. (Revised August 2005.)
    • 2011
    • Working Paper

    Managing Political Risk in Global Business: Beiersdorf 1914-1990

    By: Geoffrey Jones and Christina Lubinski
    This working paper examines corporate strategies of political risk management during the twentieth century. It focuses especially on Beiersdorf, a German-based pharmaceutical and skin care company. During World War I the expropriation of its brands and trademarks... View Details
    Keywords: History; Risk Management; Business History; Multinational Firms and Management; Corporate Strategy; Intellectual Property; Cooperation; Business and Government Relations; Germany
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    Jones, Geoffrey, and Christina Lubinski. "Managing Political Risk in Global Business: Beiersdorf 1914-1990." Harvard Business School Working Paper, No. 12-003, July 2011.
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