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- All HBS Web (428)
- Faculty Publications (57)
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- 11 Oct 2016
- First Look
October 11, 2016
to old ways of doing things, and company performance doesn't improve. To fix these problems, senior executives and their HR departments should change the way they think about learning and development, and because context is crucial,... View Details
Keywords: Sean Silverthorne
- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
for people who apply their creative sparks to the insights they gain from data, artificial intelligence, and feedback from colleagues. Learning and performance are twinned, not split as is often the case at companies that have yet to... View Details
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
to test critical assumptions vigorously to root out overly optimistic projections. Fostering constructive dissent poses another challenge for managers. As we see in the Everest case, insufficient debate among team members can diminish the... View Details
Keywords: by Michael A. Roberto
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
structure the background against which business operates. The aim is to develop a plausible framework for managerial decision-making that respects the fact of value pluralism in a global economy and that fosters meaningful criticism of... View Details
Keywords: Sean Silverthorne
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
contrast, equally powerful research suggests that clustering can undermine performance by fostering an unproductive imbalance between exploration and exploitation, even for simple tasks." Thus,... View Details
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
notes at the same time. Further, by rotating the role across your team, you foster engagement and get fresh perspectives on the meetings each time. Notes should be distributed no later than 24 hours after the meeting while things are... View Details
Keywords: by Julia Austin
- 08 Apr 2013
- Research & Ideas
How to Demotivate Your Best Employees
award was out of their reach, their punctual behavior slipped back downhill. Larkin says this runs counter to what some people believe—that such an award program might instill a long-term pattern of on-time performance in workers. The... View Details
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
company's level of productivity (number of barrels), efficiency (cost per barrel), and reliability (production "up" time) came to exceed the industry's previous benchmark. Two of the company's newer platforms had been designed from the start to reflect the... View Details
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
reportedly linked to job-related misery. In a landmark ruling in 2019—the first of its kind—a French court found that a number of executives at France Télécom had fostered an environment of institutional harassment in the ruthless means... View Details
Keywords: by Michael Blanding
- 22 Nov 2010
- Research & Ideas
Seven Strategy Questions: A Simple Approach for Better Execution
point, I'll contrast Merck's $20 billion decision to pull Vioxx from the market with Pfizer's decision to continue marketing Celebrex. 3. What Critical Performance Variables Are You Tracking? Once you're confident that the foundation of... View Details
Keywords: by Robert Simons
- 31 Oct 2018
- What Do You Think?
What is the Function of Fear in Leadership?
culture, won’t even scratch the surface of the performance problem.” As Jerry put it, “My experience with fear based management was that employees were reluctant to innovate because there was a risk that if anything went awry they would... View Details
Keywords: by James Heskett
- 18 Aug 2022
- Op-Ed
Your Best Employees Are Burning Out: A Framework for Retaining Talent
While gains were focused at the executive and investor levels, these cuts fostered a transactional relationship between businesses and their workers. So, it should be a shock to no one that in recent years, the power dynamic has switched... View Details
Keywords: by Hise Gibson and MaShon Wilson
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
aligned with its strategic performance goals and its human and customer-centric values. Because managers at all levels are held accountable for implementing and maintaining this governance and learning system, it becomes embedded in the... View Details
Keywords: by Michael Beer
- 23 Apr 2024
- In Practice
Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now
With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
mean missing out on significant opportunities. For this reason, fostering trust on the fly is a critical skill for managers. As Kristen knew, the first step to inspiring trust is to demonstrate trustworthiness. All negotiators can apply... View Details
Keywords: by Deepak Malhotra
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
office, management is trusted," in the organizations I studied. That strikes me as a pretty wide and low range of levels of agreement. The numbers coincided with the financial performance of each organization, by the way. But my data... View Details
Keywords: by James Heskett
- 01 Mar 2023
- What Do You Think?
How Much Does 'Deep Purpose' Matter to the Bottom Line?
suggests that we both “resurrect a fabled past” (nostalgia) and “break with an inglorious one” in envisioning the future (postalgia). This requires fostering a critical dialogue about the past. What accounts for why we’re here today? What... View Details
Keywords: by James Heskett
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they surreptitiously traded it out... View Details
- 19 Jun 2007
- First Look
First Look: June 19, 2007
Egyptian Retailers Harvard Business School Case 106-065 CEMEX has pursued an aggressive decommoditization strategy focused on its relationship with small Egyptian retailers. In particular, the strategic role and effectiveness of the Rewards Program, a tournament that... View Details
Keywords: Martha Lagace