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  • All HBS Web  (1,249)
    • News  (400)
    • Research  (678)
    • Events  (2)
  • Faculty Publications  (173)

Show Results For

  • All HBS Web  (1,249)
    • News  (400)
    • Research  (678)
    • Events  (2)
  • Faculty Publications  (173)
← Page 5 of 1,249 Results →
  • March 2018 (Revised August 2020)
  • Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier
This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details
Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry
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Gulati, Ranjay, Andrew O'Connell, and Caroline de Lacvivier. "Alaska Airlines: Empowering Frontline Workers to Make It Right." Harvard Business School Case 418-063, March 2018. (Revised August 2020.)
  • 13 Jun 2019
  • News

Uber Must Go Slow When Drivers Rate Riders

  • February 1989
  • Background Note

Corporate Positioning: How to Assess--and Build--A Company's Reputation

Provides a framework for assessing and enhancing an organization's reputation. Points out two dimensions of a corporate image--visibility and credibility. Discusses several critical issues that must be addressed in building an image. Finally, provides an assessment of... View Details
Keywords: Status and Position; Corporate Strategy; Reputation; Organizations; Brands and Branding
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Kosnik, Thomas J. "Corporate Positioning: How to Assess--and Build--A Company's Reputation." Harvard Business School Background Note 589-087, February 1989.
  • December 2020
  • Article

What Has Changed? The Impact of COVID Pandemic on the Technology and Innovation Management Research Agenda

By: Gerard George, Karim R. Lakhani and Phanish Puranam
Whereas the pandemic has tested the agility and resilience of organizations, it forces a deeper look at the assumptions underlying theoretical frameworks that guide managerial decisions and organizational practices. In this commentary, we explore the impact of the... View Details
Keywords: COVID-19; Health Pandemics; Information Technology; Innovation and Management; Research
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George, Gerard, Karim R. Lakhani, and Phanish Puranam. "What Has Changed? The Impact of COVID Pandemic on the Technology and Innovation Management Research Agenda." Journal of Management Studies 57, no. 8 (December 2020).
  • 2022
  • Working Paper

The Routledge Handbook of Digital Consumption, Chapter 41: The Internet’s Effects on Consumption: Useful, Harmful, Playful

By: John A. Deighton and Leora Kornfeld
This chapter considers how digital culture has changed over the past decade, as the internet has grown its scope and user base. Billions around the world connect daily to an ever-expanding set of applications. A framework for thinking about digital effects is offered:... View Details
Keywords: Digital Culture; Internet and the Web; Consumer Behavior; Society
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Deighton, John A., and Leora Kornfeld. "The Routledge Handbook of Digital Consumption, Chapter 41: The Internet’s Effects on Consumption: Useful, Harmful, Playful." Harvard Business School Working Paper, No. 22-049, January 2022.
  • 11 Jan 2022
  • Cold Call Podcast

Can Entrepreneurs and Governments Team Up to Solve Big Problems?

Keywords: Re: Mitchell B. Weiss; Technology
  • 14 Sep 2023
  • Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

to broaden opportunities for women in the workplace over the intervening five years, but the COVID-19 pandemic threw a wrench into many a working mom’s fragile work-life balance. Kathleen McGinn, the Harvard Business School scholar behind... View Details
Keywords: by Kara Baskin
  • 26 Aug 2002
  • Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

What went wrong on Mount Everest on May 10, 1996? That day, twenty-three climbers reached the summit. Five climbers, however, did not survive the descent. Two of these, Rob Hall and Scott Fischer, were extremely skilled team leaders with... View Details
Keywords: by Michael A. Roberto
  • 18 Apr 2016
  • Research & Ideas

The Cost of Leaning In

Leaning-in, researchers show that when women choose to negotiate they tend to fare better financially than if they hadn’t. However, women who are forced to always negotiate fare worse than when they can choose when and whether to... View Details
Keywords: by Carmen Nobel
  • June 2020
  • Article

Parallel Play: Startups, Nascent Markets, and the Effective Design of a Business Model

By: Rory McDonald and Kathleen Eisenhardt
Prior research advances several explanations for entrepreneurial success in nascent markets but leaves a key imperative unexplored: the business model. By studying five ventures in the same nascent market, we develop a novel theoretical framework for understanding how... View Details
Keywords: Search; Legitimacy; Organizational Innovation; Organizational Learning; Mechanisms And Processes; Institutional Entrepreneurship; Qualitative Methods; Business Model Design; Business Model; Business Startups; Entrepreneurship; Emerging Markets; Adaptation; Competition; Strategy
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McDonald, Rory, and Kathleen Eisenhardt. "Parallel Play: Startups, Nascent Markets, and the Effective Design of a Business Model." Administrative Science Quarterly 65, no. 2 (June 2020): 483–523.
  • December 2022
  • Article

Shaping Nascent Industries: Innovation Strategy and Regulatory Uncertainty in Personal Genomics

By: Cheng Gao and Rory McDonald
In nascent industries—whose new technologies are often poorly understood by regulators—contending with regulatory uncertainty can be crucial to organizational survival and growth. Prior research on nonmarket strategy has largely focused on established firms in mature... View Details
Keywords: Technological Change; Innovation; Qualitative Methods; New Categories; Entrepreneurship; Technological Innovation; Governing Rules, Regulations, and Reforms; Risk and Uncertainty; Strategy
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Gao, Cheng, and Rory McDonald. "Shaping Nascent Industries: Innovation Strategy and Regulatory Uncertainty in Personal Genomics." Administrative Science Quarterly 67, no. 4 (December 2022): 915–967.
  • August 2007
  • Background Note

Assessing and Enhancing Individual Power in the Family Business System

By: John A. Davis
Describes how to asses and enhance an individual's bases, sources, and levels of power in a family business system. Relies on Franch and Raven's framework that identifies five bases of social power (reward, coercive, legitimate, referent, and expert), describing how... View Details
Keywords: Family Business; Family and Family Relationships; Situation or Environment; Power and Influence
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Davis, John A. "Assessing and Enhancing Individual Power in the Family Business System." Harvard Business School Background Note 808-026, August 2007.

    Incentives versus Reciprocity: Insights from a Field Experiment

    We conduct a field experiment in which we vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of... View Details

    • February 1990
    • Background Note

    Information Technology in Organizations: Emerging Issues in Ethics and Policy

    Introduces a framework for identifying and analyzing the ethical and policy issues triggered by the various capabilities of information technology (IT). Ten IT capabilities are defined (access, capture, speed, permanence/storage. duplication, tracking, monitoring, data... View Details
    Keywords: Rights; Information Technology; Ethics; Organizations; Policy
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    Sviokla, John J., and Mary C. Gentile. "Information Technology in Organizations: Emerging Issues in Ethics and Policy." Harvard Business School Background Note 190-130, February 1990.
    • 23 May 2005
    • Research & Ideas

    What Could Bring Globalization Down?

    We tend to think of the forces of globalization as a permanent part of the landscape—but then perhaps they were thinking that way too in 1914, when a number of factors from an over-extended superpower to a rise in terrorism ushered in the... View Details
    Keywords: by Cynthia Churchwell
    • August 29, 2017
    • Article

    How to Successfully Work Across Countries, Languages, and Cultures

    By: Tsedal Neeley
    According to a recent McKinsey Global Institute report, the number of people in the global labor force will reach 3.5 billion by 2030. Among the enormous changes this will demand are new skills, attitudes, and behaviors. A five-year study of the global workforce at... View Details
    Keywords: Global Range; Globalized Firms and Management; Employees; Competency and Skills; Success
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    Neeley, Tsedal. "How to Successfully Work Across Countries, Languages, and Cultures." Harvard Business Review (website) (August 29, 2017).
    • 01 Nov 1999
    • Research & Ideas

    John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

    the Primer, an asterisk indicated that the salesman was supposed to point to the item that he was referring to: I think the ordinary daily transactions with your customers may be arranged in five classes, thus You sell goods for cash. You... View Details
    Keywords: by Walter A. Friedman

      On Competition, Updated and Expanded Edition

      For the past two decades, Michael Porter's work has towered over the field of competitive strategy. On Competition, Updated and Expanded Edition brings together more than a dozen of Porter's landmark articles from the Harvard Business Review. Five are new... View Details

      • 2023
      • Working Paper

      Remote Work across Jobs, Companies, and Space

      By: Stephen Hansen, Peter John Lambert, Nick Bloom, Steven J. Davis, Raffaella Sadun and Bledi Taska
      The pandemic catalyzed an enduring shift to remote work. To measure and characterize this shift, we examine more than 250 million job vacancy postings across five English-speaking countries. Our measurements rely on a state-of-the-art language-processing framework... View Details
      Keywords: Remote Work; Hybrid Work; Work From Home (WFH); Pandemic; Labor Market; Job Search; Job Design and Levels; Trends
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      Hansen, Stephen, Peter John Lambert, Nick Bloom, Steven J. Davis, Raffaella Sadun, and Bledi Taska. "Remote Work across Jobs, Companies, and Space." NBER Working Paper Series, No. 31007, March 2023. (Harvard Business School Working Paper, No. 23-059, March 2023.)
      • 22 Jun 2022
      • Book

      Four Elements for Finding the Right Career Path

      meaning, and priority. The root question for the Horizon element is: “How do I understand and move closer to life in its fullest?” Gerdeman: In your work, how do you help individuals discover how the force of each element is factoring... View Details
      Keywords: by Dina Gerdeman
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