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- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
to let customers acquire points or miles or any loot unconnected to the product they are using . . . It's about customers and suppliers caring for each other's success." As Alan de Winter put it, "A consistently well-delivered... View Details
Keywords: by James Heskett
- 13 Dec 2006
- Research & Ideas
Improving Public Health for the Poor
inscribed, get a per-capita payment from the Chilean state. Theoretically, access to basic medical attention is taken care of, but the waiting lines are interminable and medicines are free if the medicines are in stock, which is not... View Details
- 30 Mar 2009
- Research & Ideas
Professional Networks in China and America
trust, individuals express care for the welfare of their partners and believe in the intrinsic value of such relationships. There is usually genuine emotional investment in relationships based on this type of trust, which is why they are... View Details
Keywords: by Sean Silverthorne
- 12 Jan 2018
- Cold Call Podcast
Leadership Lessons from a Young Martin Luther King, Jr.
“And I've seen the Promised Land. I may not get there with you, but I want you to know tonight, that we, as a people, will get to the Promised Land. So, I'm happy tonight. I'm not worried about anything. I'm not fearing any man. Mine eyes... View Details
- 26 Feb 2007
- Research & Ideas
The Power of the Noncompete Clause
and geographic reach. Q: How widespread are noncompetes today? And what are the consequences for those who sign them? A: These days, noncompetes seem nearly universal, and not just in technology companies. I recently spoke with an eye... View Details
Keywords: by Martha Lagace
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
For-profit businesses have a common goal: create value for owners or shareholders by creating value for customers. It's a focus that must seem enviably straightforward from the perspective of nonprofit organizations and social enterprises obliged to navigate a path... View Details
Keywords: by Julia Hanna
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may also be catching the View Details
- 12 Nov 2001
- Research & Ideas
Can Religion and Business Learn From Each Other?
research. The first reaction is very cynical, kind of "You've got to be kidding me, why would you even care about this? Religion is divisive, why would you do that?" My answer to that is, "If you have any kind of personal... View Details
Keywords: by Martha Lagace
- 06 Apr 2015
- Research & Ideas
After Germanwings, More Attention Needed on Employee Mental Health
wrote the note, Mental Health and the American Workplace, exploring the extent of the phenomenon, its cost to organizations and employees, and some managerial responses. In some ways, it makes sense that mental health issues get buried. "Most physical conditions are... View Details
- 24 Aug 2009
- Research & Ideas
SuperCorp: Values as Guidance System
copy the strategy without having the underlying core principles in place will always be behind the vanguard. Public accountability via end-to-end responsibility. Societal purpose and values help meet an emerging public demand that companies know about, View Details
Keywords: by Rosabeth Moss Kanter
- 24 Mar 2002
- Research & Ideas
The Trick of Balancing Business and Government
trying to build institutions is like building sandcastles. There is no foundation," he said, citing the analogy of a bricklayer and an architect. "The ones appearing to do the job initially are bricklayers," he said. "The master planner is the... View Details
Keywords: by Martha Lagace
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
creating social value. As long as an organization creates significant social value, we don't care how it sustains itself—with internally generated surplus or with donor funds. Americans give roughly $300 billion a year to nonprofits, yet... View Details
Keywords: by Roger Thompson
- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
close eye on housing prices," he advised. The second broad problem facing the United States is weakness in its financial architecture, with excessive leverage across much of the industry, distorted incentives embedded in executive... View Details
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
business seemed to be the clear reason why. "Consider two vehicles of the same make, model, and usage, both tested in the same month in the same city. You'd hope the only thing that would sway whether these vehicles passed would be how well they were taken View Details
- 16 Nov 2009
- Research & Ideas
The Times Captures History of American Business
and events through the eyes of the men and women watching them in real time: to follow the arc of time, if you will. And this represented an exciting intellectual opportunity for me, as a historian and scholar of entrepreneurial... View Details
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
when he said, “Let’s see what real disruption looks like, reminding us that, “A noted surgeon said his students, though very smart, often had rotten hand eye skills and made terrible surgeons. He said he could train a dexterous high... View Details
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
richer." And it didn't address the matter of how the maximization was to be accomplished. You can't take your eye off profitability. But to make all the other stakeholders instruments of shareholder wealth maximization won't win you... View Details
Keywords: by Harvard Management Update
- 06 Mar 2012
- First Look
First Look: March 6
century. It focuses especially on Beiersdorf, a pharmaceutical and skin care company in Germany. During World War I, the expropriation of its brands and trademarks revealed its vulnerability to political risk. Following the advent of the... View Details
Keywords: Sean Silverthorne
- 15 Dec 2008
- Research & Ideas
The Surprisingly Successful Marriages of Multinationals and Social Brands
What happens when giant multinational corporations acquire relatively small companies that enjoy iconic status as socially progressive brands? According to recent research out of Harvard Business School, such marriages can be good for business and good for society.... View Details
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
makers for change. The focus is on quantitative targets; channel tactics for effecting sales transactions are taken for strategy. No one has an eye on the go-to-market system as a whole, and no one steps back to assess the state of a... View Details